Reviews

I recently booked a car with them on 7th August from *******, when I got into the car and turned on the ** I noticed that the car had been hot boxed. I had booked the car for *********************************** every way possible, no one picks up the phone and no response to any emails either. I refuse to pay for a car that was hot boxed and next to impossible to use and I couldn't get any responses from Communauto on the best solution forward.

Thank you for sharing your feedback. Were sorry to hear about your dissatisfaction with the vehicle.We have reviewed our records, and we can confirm that your messages have been received and answered, including a response sent on August 27th. Please note that our app reporting system is not for urgent issues such as this, however, our phone line ***************) is available 24/7 and our agents are always happy to assist. Our standard procedure is to address issues as they arise, and we strive to provide timely support to all our members. We always ask that if a vehicle is unsuitable in any way, to reach out to us immediately so we can help you find a solution. This pertains to any concerns with the vehicle including cleanliness issues, missing accessories or any other anomalies you may discover on your walk around inspection. Due to the length of your trip and distance travel, our policy does not include issuing credits in these events. We appreciate your feedback and will use it to improve our services. If you have any further questions or need additional assistance, please dont hesitate to contact us directly.

Communauto charges you even before you ever even touch a car! I signed up for their free plan and never even used a car and they somehow continually racked up charges. They froze my account and prevented me from using the service while continuing to charge monthly fees and interest. It's an extremely disingenuous that they can prevent you from using the service while also charging you monthly for it at the same time. I called them to resolve it multiple times and they refused to remove the fees for someone who has never even touched one of their cars.

Hello,Thank you for bringing your concerns to our attention. We apologize for any frustration you have experienced regarding your invoice.Upon reviewing your account, it appears that when you signed up in October of 2021, you opted into our credit card damage protection plan option, which included a $2 monthly fee. This damage protection plan was in effect until June 30, 2022, as per your request. In July, a request was made to switch your plan to one without a monthly fee, which was promptly actioned.As a gesture of goodwill, we credited your account for three months' worth of fees, which was applied on July 20th, 2023. Additionally, we made numerous attempts to communicate with you via phone and email to clarify the fees and address any concerns you may have had. Our records show that we attempted to reach you on multiple occasions, including September 5th and 6th, 2023. Unfortunately, we were unable to leave a message on the later date due to your voicemail inbox being full.Your account remains active, and upon payment of the outstanding balance, it will be ready for use. You may view your account statement live on our app to see the most recent balances and transactions. Should you wish to cancel your account, please don't hesitate to contact us by phone or through our contact form.We appreciate your understanding and cooperation in this matter. If you have any further questions or concerns, please feel free to reach out to us.Kindest regards,The Communauto Team

Communauto does not maintain their cars properly, and their agents are not adequately trained. We had a vehicle break down on the side of the highway. We called an agent and after half an hour of wait they informed us that the tow was over an hour away. It was getting dark and cars were zooming by fast, making it a very dangerous situation. The agent told us we had to wait there in the dangerous situation, or call the police. A tow truck passed and we asked the agent if we could just use this tow truck to get out of this dangerous situation. The agent denied this and said we either waited for another hour in a very dangerous situation, or called the police. We decided to play it safe and just use this tow truck. Communauto is refusing to pay for the tow. They don't care about your safety.

Hello,Thank you for taking the time to voice your concerns through the Better Business Bureau. We understand that the unexpected expense and inconvenience you faced were frustrating, are sorry about any inconvenience you experienced. Communauto acknowledges the breakdown of the vehicle and the associated inconvenience it caused you. As part of your membership, we arranged for a tow service through our roadside assistance program. Regrettably, we understand that you opted not to wait for the estimated one-hour arrival time and declined our suggestion to contact the police for your safety concerns. Subsequently, an unauthorized tow service arrived, and you requested reimbursement. At that point, we were unable to authorize reimbursement as it fell outside the service parameters, and the vehicle still needed to be towed to the repair garage. Upon investigation, we discovered that the vehicle had a low oil level, which should have been indicated by a warning light and could lead to a breakdown. We promptly submitted your tow invoice to our roadside service for reimbursement and were since able to inform you that it has been confirmed and processed. As a result, a credit has been issued to your account. Additionally, we have reached out to you to obtain your banking information for direct deposit of the reimbursement to your preferred account. Once this information is obtained, the refund will be issued and can take a few business days to be reflected in your account. Regarding the maintenance of our vehicles, we adhere to a rigorous schedule based on recommended dates or mileage thresholds to ensure that oil changes and other standard maintenance are carried out promptly. Our vehicles are equipped with onboard computers that record odometer readings, allowing us to track and schedule maintenance accordingly. While it is not feasible for Communauto to inspect each vehicle between reservations, we rely on our members to report any issues such as dashboard warnings so that we can take immediate action to address them and prevent breakdowns. Your feedback is invaluable to us, and we are committed to using it to enhance our processes in the future. We genuinely appreciate your willingness to provide us with the opportunity to clarify this situation and improve our service. Once again, we apologize for any inconvenience you experienced and thank you for your continued membership with Communauto. Sincerely,The Communauto Team

Communauto will not cancel my membership. They will not let me change or cancel my credit card either and keep charging me every month.

Hello,As discussed by phone and email, because you are still within the 12 month commitment of the Open Plus plan, the account was not eligible for cancellation until the end of September 2023. We have offered another option to you by phone and email today, please follow-up with our customer service team directly if you have any follow-up questions.Thank you,The Communauto Team