Complaints

• Initial Complaint

  18/06/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Due to the creeking wooden sound, Tamarack removed the carpet to fix the wooden floor. Once the carpet was put back it was not even, threads were coming out of the corner and carpet was cut for patchwork which is visible to the naked eye. We contacted Tamarack for replacing the carpet or fixing it later year 2022 in the beginning of the year. Back and forth emails not being replied too, multiple staff contacting without any clue of the background created confusion, missed appointments inspite of us taking off from work wasted our time. Finally, they offered $1 which was an insult to the issue and us. We also wrote to Mr. *******s office directly but there was no acknowledgment or solution accept increment of settlement to $3k. We eventually agreed considering the big cooperate taking advantage of customers reach and limitation. Inspite of making it simple and ending it soon, now since Jan there is back and forth emails of correcting the agreement content. The settlement was for the carpet but the letter talks no were about carpet and they want us to sign an agreement about wooden floor not creaking. I last wrote Tamarack office and to Mr. ****** around 29 May to change the content and our shock to how they are dealing with the situation. No reply since then or acknowledgment. PS: We have email trails with Tamarack Office and to Mr.*******, please advice if you need a copy. Thank-you.

  Business response

  21/06/2023

  To whom it may concern,

  Tamarack is in agreement that there were floor squeaks to be resolved, which have been taken care of and the customer is satisfied.  The issue at hand now is that there is a piece of carpet to be replaced, however an exact match has been hard to find.  As compensation we have offered a cheque in the amount equal to the cost to replace the carpet, which the customer has accepted, however they were not comfortable signing off a waiver clearing Tamarack from future responsibilities regarding the floor squeaks.  We will amend the language in the waiver, removing reference to floor squeaks and the customer will now be able to sign.  There is no further work to be done in this home.

  Thank you

• Initial Complaint

  08/05/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Hello, My name is ***** *******. I am reaching out for your assistance on major health concern on my front yard. It's been over 3 years, that I have the possession of my home, and there one major issue that has not been resolved by the builder. The grading level of the front yard has not been completed yet. There is a "water valve" on my front yard which is not pulled up to the ground level. I have reach out to the builder "Tamarack Homes" customer service many times as well as the City of Ottawa, to get this matter done. But no one is taking any ownership of this matter. I have emailed them numbers of time but they not even care of replying to my emails. It is very unprofessional and careless behaviour from both entities. I am putting my family's health and other individual's health at risk. I request you very sincerely, to intervene in this matter and do the need full. Please take this matter seriously and get this problem resolved at the earliest possible, it has been over 3 years already. You can contact me at my cell phone at ************. Sincerely, ***** *******

  Business response

  08/05/2023

  Hello,

  This message is to confirm receipt of this complaint as well as to confirm the work to repair the problem has been completed on May 8th, 2023.  The homeowner had been in contact with Tamarack for several months and because of the winter weather we were not able to complete this repair until now.  I have confirmed with site staff that the work was completed today, and that the customer is happy.

   

  Thank you,

  ***** ****** *** ****** ** ***** *******

  ** * ************

  Customer response

  08/05/2023

  
  ****** ******** *******
  
  I have reviewed the response made by the business in reference to complaint ID 20030320, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  03/06/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Tamarack made a dumpster in front of my house with lots of bad stuff which was the result to my damaged AC during the storm, and when I asked to repair my Ac Tamarack service replied this was the act of God :( This is not the act of God, God sent a wind, but their contractor stored stuff that was not supposed to be there and if it was not there there would have been no damage. in my contract Tamarack didn’t add any term indicating that you will use the land in front of my house as a dumpster. I need BBB help as they are insisting to not fix my AC

  Business response

  06/06/2022

  This complaint relates to the unprecedented wind storm in Ottawa of May 21/22.  

   

  There were many many reports of damage from the storm, we have asked all parties who are concerned about damages from our construction sites to contact their respective insurance companies.

   

  The Dumpster he refers to is located in a large construction yard almost 100 feet from this customers home.  We will do our best to relocate it if possible, but we have many homes to consider and many other locations would put the dumpster much closer to other homes.

   

  Hopefully they can understand the situation this  unprecedented storm has caused.

  Business response

  08/06/2022

  We can confirm that both the foam boards and the garbage container have been moved.

   

  We continue to maintain that any damages incurred during the storm need to be handled by insurance companies.  If the homeowners insurance believe we are negligent then they will subrogate to our insurance for resolution.  This is the sam process used in all matters of insurable damage.

  Customer response

  13/06/2022

   
  Complaint: ********
  
  I am rejecting this response because: 

  First of all I would like to thank Tamarack for removing the foam and the garbage bin, but due to these foams and their negligence in storing that foam in front of my house my Ac has been damaged.

  They use their power as a big company and refuse to be responsible for their mistake, and  deny their liability for that issue, if I go to my insurance as they recommended that will cost me $2000 as a reduction fee plus the premium will go high for next year, all of that for something they are responsible for.

   

  I don't have any words to explain their attitude :(

  
  Sincerely,
  
  ****** *******

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩