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Business Profile

New Car Dealers

Metro Chrysler Ltd

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in New Car Dealers.

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1 Customer Reviews

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  • Review from Steff L

    1 star

    17/10/2022

    After being a client for 7+ years, this dealership did not hold up to it's follow up's. After my truck being damaged on their dealer site, upon picking up my truck i had not noticed a big scratch on the driver door. I immediately called and emailed the Service Manager ****, to this day no one has returned my email reply. This escalated to the owners of the dealership and they also denied me to repair my door properly. Keep in mind it was done but not to what it is supposed to be. After several emails and me being out of patience, my last email was simply to ask to fix my **** door. I got a reply email the next day telling me I was banned from the dealer, called the cops on me if I was going to be there with my lawyer, told me they had a trespassing warrant against me if I even walked on their land. The advised me they had also told all their staff about me being a dangerous man and to call the cops asap if I showed up. This by far is the sickest I have ever been treaded and will not take this from them. I am now with the *** and Chrysler ****** to get this issue fixed as I paid for a service not rendered properly. I even have a witness to all of this in person telling us they will not be doing anything else as it was repaired. The names of owners are ******** and *****, there is waaaaay more to this story I assure you but in the end, you don't do this to a 7yr client with 7 trucks bought between my Dad and I in 15yrs. Very sad but this will be fixed and you will pay for your sins, TRUE STORY!

    Metro Chrysler Ltd Response

    20/10/2022

    To Whom it May ********** response to the complaint registered by *******************************:****************** has made a claim that we damaged his vehicle during a service visit. After having the opportunity to speak to the staff here at Metro that were involved and review the information, we dont believe we caused any damage to the vehicle however as a goodwill gesture, the Dealership agreed to touch up the small mark * about the size if a dime?) that was on the door. We explained that this would be a touch up and not a complete refinishing of the door as we believe that we did not cause the door ding to begin with. The customer was not satisfied with this and reached out to the General Manager at the Dealership via email. His email was replied to the same day in order to set up a time for the following day to discuss in person with the General Manager of the Dealership, however instead of agreeing to a meeting time that would work for both parties to discuss the concern, the customer proceeded to make threats of physical confrontation and disruption against the Dealership and the staff. We do not take lightly such threats, so as a result *as the customer outlined in his complaint) we felt it necessary to log a case number with the ************* so the customer can not enter/trespass on the property out of concern for the safety of our staff. Our staff is our priority and as an employer it is our responsibility to ensure their safety and I we will not further subject our staff to aggression and confrontation from this individual. General Manager Metro Chrysler Dodge Jeep Ram

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