Reviews

I have been in two homestead buildings in the last ten years. Both had absolutely the best caretakers Ive ever experienced. In my experience with this company any problems are immediately attended to. The buildings were maintained very well. The rent increases were at the allowed rate under rent control. The 25 one is over but the halls, doors etc were totalled redone and it looks good. This was not maintenance related so they were allowed to ask for some additional rent to cover there costs. This has been my experience with Homestead but quite a number of tenants have been in the building for many years especially seniors. I feel Homestead is a reputable landlord

Their older apartments look nothing like that on the websites. There is no gym as posted and they started to charge visitors to park. It takes 15 PLUS minutes to get hot water if you are on an upper level. They are all about raising the rents above what is required and apply for special permission to do so. They do not act quickly when an issue arises. They superintendents have harassed tenants and when numerous complaints are filed the finally shift them to another building to make them those tenants problems. My mother was grandfathered in to the free parking but was harassed and made to sign an agreement after they threatened to take her to court. A typical example of greedy corporations.

The team of customer care of ************************* very patient and the place i went to at ******** is so clean ****** and 1300..******* is is one of the best administrators.

Well they like to treat the people here like idiots, they love to lie about ******** and are quick to lie and blame without proof like today october 23rd 2024 4pm said our apartment smelled like **** yet the smell on the 22nd was the same smell today that was right by the garbage chute, i suggest ya get some new management cause the management here is completely a** dont come to 1140/1150/1170 ****** ave apartments unless ya wanted to be treated horridly by these rotten b****** in office.

We have been without hot water since last night. Called the office, the manager is not here today, and the fill-in guy had no idea there was no hot water. Two and a half hours after speaking to him we still have no hot water. Long gone are the days when Homestead gave two ***** about its tenants. Since the new management regime has come into effect it has been a steady decline in satisfaction.

Living with Homestead Land Holdings means being part of a company that truly cares about its tenants. From fast and reliable maintenance to stunning, well-maintained properties, they do everything with care and professionalism. If you're looking for a place where you can feel supported, comfortable, and valued, Homestead is the best choice out there. They treat their tenants like family and ensure that every detail is handled with excellence. I will always rent from this company

I have lived in Homestead apartment for over ************************************************************************ Initially the staff and management did repairs almost immediately and concerns were addressed. Now: Homestead had their team deal with bed bugs in many units in the building(mine included). They came in assessed and said I was all clear. I watched their assessment and was not satisfied. I hired my own guy who, 2 days later found bugs on my head board and in the bed frame. I spent close to $4000 to have the bugs taken care of properly. Before this, I had wet spots on the corner of an exterior wall. The carpet directly below pulled back and black mold was showing. I showed to the repair guy in the building," Oh that's just dirt. I had to hire bi law to come in to get taken care of properly. I have some physical challenges with one arm. My parking spot is on lower level and the doors entering the building from that level have accessible door buttons. They were not working for over 3 months, and the building would not repair them. They said things like parts on back order or something. I NEEDED that to be working ignorer to function in the building. Again I had to call *****. They came in assessed and id what ever it was they did and 3 days later the door openers were fixed. Now I have mold, reoccurring mold in my apartment and they will not repair even though I have requested several times. The onsite staff do what they can but management is s***** Apparently I heard bonuses being handed out if staff keep repairs below certain dollar amount. Terrible management and staff do the best they can.

***************** inept onsite staff. Cockroaches are only one of the problems, flooding in the laundry since March 2021 has not been fixed, flooding in the garage whenever it rains, the foundation walls of 2 levels of the garage are disintegrating. Recently the company has created a portal for residents to access with work requests, rent payments etc, but it's impossible to register. **************** does not answer calls and does not return messages. They are quick to raise your rent and apply for AGI's with phony expenses, mostly cosmetic in nature, but the real issues are not getting addressed.

Oh how I wish I could leave a 0 This building is by far the worst building/management I have ever had the displeasure of dealing with. The turn around for staffing in this place is crazy, can't even keep up with who works here and who doesn't, not that I blame the employees from leaving. There are not only cockroaches, but bed bugs as well. They spray one unit so they can run through the vents and into someone else's . I cannot for the life of me understand how a company with such a low rating not only on ******* but on the BBB is still allowed to be in business. I thought it was illegal here to be a "slum lord" and yet that's what it feels like here at Homestead in Kitchener. Run! Run fast the other way and do not live in any of their buildings. Biggest regret I have in all my years of renting.

The building is infested with cockroaches! The problem is throughout the building. I've had the property manager tell me it's an old building and to basically **** it up. Had professionals 3x come in and deal with the cockroaches and still I have cockroaches. I've rented apartments for decades never had cockroach problem before - this is the first time I've rented from Homestead, constant construction of renovating the units and now they are squeezing in a new 26 floor building being built meters away from my apartment! No pool (torn down after I moved in!), the park like setting is now a construction zone parking lot, they cut all the mature trees down, nothing that was promised when I signed my lease, those perks are now gone. Overflowing outdoor garbage cans of dog waste, people emptying their garbage from visiting cars. Old carpets are stained with leaked garbage and pet urine on my floor anyway. I've complained that the carpets need to be cleaned more than once. Not even a decrease in rent for the lose of my "enjoyment of life in my apartment". It's not a smoke free building as advertised-you can cut the smoke smell with a knife it's so thick from cigarettes and pot. Definitely not a place for raising children of any age. Run, don't rent from Homestead, it's a disgusting nightmare and I'm stuck in a lease. Homestead knows they have a monopoly in apartment ownership in ****** so they don't give a **** and the tenants have no where to go.