Reviews

Owned from Prio 6 months than the engine went!!!! They wanted nothing to do with me!

Hello ******,We are sorry to hear about the issues you've encountered with your vehicle. We understand how frustrating this situation must be for you.Our records indicate that, as stated in the bill of sale, Ontario car dealerships are responsible for a 30-day warranty on used vehicles. Beyond this period, any additional coverage would require the purchase of an extended warranty. It appears that you declined the extended warranty at the time of purchase.Providing a lifelong warranty on used vehicles is not feasible for dealerships, as the condition and longevity of a vehicle heavily depend on various factors, including maintenance and usage by the owner.We genuinely regret that you have faced this issue and would like to see if there is any way we can assist you. Please reach out to our customer service team so we can discuss possible solutions or guidance on how to proceed.Thank you for bringing this to our attention.

Stay away from this company. The way that they do business actually ***** your credit score. On June 28 2024 I filled out a credit application for them on line. A week later I check my credit score and I am -21 points. When I checked the inquiries to find out why there are two hard inquiries on there from two financial institutions that these people had sent a credit application to on my behalf.I was not aware that they would be doing this and the fact that I had not even said I was going to purchase a vechile I was looking around. I understand checking my credit score that is a soft hit does nothing to effect your score but to go ahead and apply to financial institution without your knowledge or consent is just bad business. After my conversation with their finance person I was even more upset because he informed me that is how they run their business and like to have everything in order to present to you your best options. I understand that if you were actually purchasing a vechile and gave consent for then to find you the financing. So I did not find a vechile I liked. Told the person that had contacted me that I am not interested in any vechile that they have right now and find out one week later that my credit score took a hit of -21 points because of them. I am in the process of making a dispute with the credit bureau to correct these inquiries that were made without my consent.

Hello *****,We apologize for any inconvenience or confusion you experienced. We take customer feedback seriously and strive to ensure transparency in our processes.When you applied for financing on June 28, 2024, you consented to have your credit checked by financial institutions to explore the best financing options for you. This is a standard procedure in the auto financing industry, and it is outlined in our privacy policy and terms of service. We encourage you to review these documents for further clarification.Regarding the impact on your credit score, it is important to note that multiple hard inquiries within a short period can temporarily affect your score. However, this is typically a minor and short-term effect. We regret any misunderstanding that *** have occurred and are here to assist you in addressing your concerns.Please reach out to our finance team directly so we can provide further assistance and help resolve any outstanding issues. Your satisfaction is important to us, and we are committed to ensuring a positive experience.Thank you for bringing this to our attention.

Cause it's my 1st time buying from ********* last one god help me i've called to find out when i was going to receive my car they say maybe tomorrow or thursday i've lost 1 week of work because of this poor car company i don't know who runs it but wow poor poor service everytime i call there in meetings so to me there all the same...telling me my ottawa car inspection is good in n.-b. & i've told *********** still say its *********** checked its not so like motor vehicle said as a car company they should know this but i think there playing with my head....so i'm done with this dealership from now on i am going to deal down here in n.-b.

Hello ****** We apologize for any inconvenience. Thank you for the review. It is impossible for auto transportation carriers to give the exact date or hour of their arrival especially when they are coming from 3 provinces away. Usually they will contact you a day before and then they will call one more time about 6 hours ahead.We are sure that you received your vehicle by now. Our trucks are the fastest in the country when it comes to transporting vehicles. Auto transportation companies take 3 weeks to a month to deliver a vehicle from ******, On to Saitn-Anthoine, **. We make this trip in a week to 2 weeks the most.Our company delivers vehicles to ************* every week. The Ontario safety certificate can be used to register a vehicle in *************. If someone there at the ministry is not aware of this, you do need to worry. This is normal because they don't often come across ************* residents purchasing vehicles in *******. We are sure by now that you managed to register the vehicle and if you didn't please feel free to contact us so we can call the ministry to get the registration done for you. ************** Thank you

Great service while buying the car, but as soon as I have an issue they dismiss my concerns. They pride themselves on being so good, their customers come back over again. 10 months after I purchased the vehicle the power steering went. Upon having a local garage inspect the vehicle (affiliated with MTO) it was found the basic inspection done through the 3rd party Prio sends the vehicles to, had erased info on the scanner that concerned the airbags. They were disconnected electronically which means they could go off at any time (Im a single mom with two kids). Upon inspection it was also noted that the power steering module box was faulty. The third party that safetied the car from **** knew this and overrides it. So I now have a vehicle that does not work, no power steering and because its past the 30 day warranty they refuse to help or acknowledge their wrong doing (spoke with ***** the manager). If I go through **** dealership to replace the part = $2200, go through local garage second hand part $1500 repair. Thank you **** for being the worst dealership Ive ever dealt with.

Terrible post sales service. Did not receive any vehicle certification details, rude on the phone, no gas in car when picked up and oil needed to be changed. Do NOT buy a car here.

Hello ****,We see that your wife purchased a vehicle from **, and we understand there have been some concerns following the sale. We apologize for any inconvenience caused by the oversight regarding the gas level at delivery. Additionally, the lights on the dashboard were indicative of the gas level, which required refueling.We've made numerous attempts to communicate with you to address these issues, and our General Manager has spoken with you multiple times over the phone. However, it's important to mention that maintaining a respectful and professional tone during our discussions is a fundamental aspect of our communication policy.Furthermore, our vehicles undergo a thorough inspection, including a fresh oil change before receiving a safety certificate. In your case, there was no issue with the vehicle; a simple reset of the oil change reminder was required. This was also explained during our conversations.We are here to assist and ensure your satisfaction with your vehicle purchase. If you have any further concerns, we'd be more than happy to address them in a respectful and productive manner. Please feel free to contact us at ************** Thank you for your understanding.Best regards,Prio Auto Sales Team

Very untrustworthy. Purchased a jeep from them the day I picked it up just after safety it already had major oil leak brake pedal went to the floor and had tires that were no good. They said it would get new tires upon purchase but saftied with old tire which were better than the new ones. If you try to contact them after purchase they ** to ignore you until there 30 day warranty is up. The jeep dealer confirmed the problems and told me good luck because they had previous issues with vehicles from them

Dear ****,We're sorry to hear that you were not completely satisfied with your purchase. We take our customer's safety very seriously, and we always ensure that every vehicle we sell is thoroughly inspected and delivered without any issues. As we communicated with you during the inspection process, we can confirm that your vehicle was delivered back to you without any problems.We would like to take this opportunity to clarify that we do not give new winter tires for free. In fact, customers have the option to either purchase them themselves or have us order them for an additional cost. However, in your particular case, we provided you with used winter tires for free as a gesture of goodwill to ensure your safety during the winter season. We apologize if this was not made clear to you and if it caused any confusion.We're always available to discuss any concerns that our customers may have, and we take every phone call seriously. Our receptionists never miss a call, but if they do, they will call back promptly. If you have any issues or questions, please don't hesitate to contact us at **************.Thank you for your feedback.Best regards,Prio Auto Sales Team

It was stated to me by the salesman and the gentleman doing the financing that they would be installing new all season tires not worn out winter tires. Like I also said the breaks also did not work properly and after your mechanic failed to fix the issue I had to repair them at my own expense. I left multiple messages for the manager to call me about the issue but never phoned me back