Complaints

• Initial Complaint

  11/07/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  The Learning Academy did not provide me with the service that I paid deposit for. I paid $750 on March 20th and another $750 on May 1st to register both my kids and secure their registration. On May 10th, I notified the Learning Academy through a phone conversation that I may need to cancel both registrations and I asked ***** (the lady who did the registration for us) to speak with their Manager (******) and let me know if we can receive our deposit back. On Monday May 13th I sent an email to follow up to see if we can get our deposit back, but I was told that no refund will be issued. I immediately on the same day told them that in that case my kids will come to the daycare as planned. ***** told me that's not possible as they might have already filled their spots. Really??? You filled the spots in less than a business day. According to *****, they sold my kids spots and not returned my deposit* ***** ************** *** ******* * ** * ****** ********* ** * ********* ***** *** *** ** **** *** **** ** **** ** ****** ******** * ** ****** ********* ** ******** ** **** **** ******* ******* **** ******* **** ******** **** *** ******** ******* *** ******** ****** ******** Once they told me that their spots might have already filled, I gave them other starting date options but they simply didn't bother. ** *** ***** * ***** * ********* **** ******** *********** *** *** ***** ***** their manager ****** called me and promised to refund $750 if we close all complaints and don't proceed with them. So we did that and I followed up, I was told that we should wait for 60 days to get our refund!!! I don't want to wait even one more day ** * ** ********* **** ****** ** ***** *** *** **** ***** ** ** ****** ***** *** ****** * **** ******** *** ***** ************** *** **** ********** ****** **** **** ** **** ** ** *** **** *** ******* ************  I need your help to get my money back. Thank you!

  Business response

  22/07/2024

  Dear BBB,
  
  We are writing to address the complaint received from a client regarding their experience with The Learning Academy daycare center. We understand and acknowledge the frustration and inconvenience expressed by the client in their complaint.
  As the new owners of The Learning Academy, effective June 20th, we inherited this issue from the previous management. After thoroughly reviewing the details of the situation and discussing it with our current Director, we have decided to reimburse the client for the deposit they paid.
  While we typically adhere to a policy of non-refundable deposits to secure registration spots, we recognize that the service was not ultimately provided to the client. This decision is based on the understanding that neither the client nor the center intended to continue the relationship, and in light of the exceptional circumstances described.
  We have processed the reimbursement of the full deposit amount of $1,500 and are committed to ensuring that the client receives their funds promptly. Our goal is to resolve this matter amicably and to demonstrate our commitment to fairness and customer satisfaction.
  We regret any distress caused to the client and are taking steps to ensure that such situations are handled more effectively in the future. We are dedicated to maintaining the high standards of service and care that The Learning Academy is known for and will work diligently to prevent similar issues moving forward.
  If there are any further questions or if additional information is needed, please do not hesitate to contact us directly.
  Thank you for your understanding and cooperation.
  Sincerely,

  Customer response

  22/07/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and I truly appreciate the new management and owner of the Learning Academy for their kind attention to this case and ultimately resolving the issue.
  
  Sincerely,
  
  ****** ****** ******

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩