Reviews

After my Recall cx90 phev, Climate control wont work anymore, set another appointment january 02, 2025 but the technician cant figure out, that being said no repair is done, In Cold weather no climate control

Mazda Canada sincerely appreciates this customer for taking the time to share their review. Upon further investigation, we confirmed that the customer has already contacted Mazda Canada regarding their concerns. Our team has made multiple attempts to reach out to the customer to gain a clearer understanding of their situation; however, we have yet to receive a response. As part of our commitment to customer satisfaction, we have followed up once again and are awaiting the customer’s reply. We remain eager to connect and address their concerns appropriately.

Disappointed with My Mazda 3 2020 AWD GS SkyActiv I purchased the 2020 Mazda 3 AWD GS SkyActiv with high hopes, but unfortunately, my experience has been quite disappointing. I’ve driven the car for 89,000 km, and despite regular maintenance at the dealership and never missing a service, I’ve encountered several significant issues. Transmission Problems: The transmission had to be replaced due to issues. Thankfully, it was covered under warranty, but this is not something I expected so early in the car’s life. Wheel Bearing Damage: One of the wheel bearings failed prematurely, which is unacceptable for a vehicle with less than 100,000 km on it. Sway Bar Broken: To top it off, the sway bar has also broken. I chose Mazda for its reputation for reliability, but this experience has been far from reassuring. It’s frustrating to face these kinds of problems in a relatively new vehicle that has been meticulously maintained. I expected better quality and durability from a brand like Mazda. I hope Mazda takes these issues seriously and works to improve the reliability of their vehicles. For now, I can’t say I’d confidently recommend this model to others.

Mazda Canada is sorry this customer has experienced these repairs. We have found our transmissions to be both durable and reliable and while they can fail, it is the exception. We have noted that this customer is a 2nd owner of this 2020 Mazda3. Our records show the customer came into ownership of this vehicle some time after 35,000 kms were put on the vehicle and has since driven it up to 89,000 kms. The replacement of the rear wheel hub/bearing can be the result of the vehicle nudging a curb in slippery conditions or even the result of the impact with a pot hole. No one knows, but either of these scenarios could have taken place in the first 35,000 kms and only coming to light now. Mazda Canada is pleased to note that both the transmission repair and the wheel hub/bearing were covered under warranty by Mazda Canada.

Love my CX-5. I recently found out that there is an application for Mazda. I asked a simple question. I found their automated email very aggressive in nature. While I agree with zero tolerance behavior perhaps you should rethink that maybe those two paragraphs should be reversed

Dear Customer, Mazda Canada sincerely wishes that all customers were like yourself, finding our statement on aggressive, disrespectful behaviour offensive. Unfortunately, this is not the reality of the day-to-day business our Customer Assistance team members must deal with and unfortunately, we felt it necessary to publish such a statement to endeavour to protect our team members. We apologize if you found it offensive.

I leased a Mazda CX-50 on July 27, 2024 and brought it in for its first service appointment on July 30, 2023 because I was experiencing many malfunctions like car doors wouldn’t unlock, safety systems would be disabled on starting the vehicle, navigation would suddenly turn off, car would not turn over when trying to start it, and rear hatch door was would not open. Mazda dealership changed the defective battery (which they knew was a common problem), and now some of the same problems persist. This Mazda CX-50 that I leased is NOT a reliable vehicle, it’s a lemon. I would rather cancel the lease agreement, return the car to Mazda, and lease another vehicle from another *****. This CX-50 is defective and I would not want to suffer for three years with this vehicle. I can never buy or lease a Mazda again.

Mazda Canada acknowledges the customer's feedback and expresses regret for the battery issues they have experienced, and we want to work with this customer and support them. We have communicated with the customer's Mazda dealership and confirmed that the customer has not contacted them recently to advise that the concern is ongoing. In order to comprehensively address the customer's issues and inquiries, a formal diagnosis needs to be conducted at a Mazda dealer. To move forward on this customer's concern, we have made efforts to contact the customer to understand their concerns and facilitate their visit to a Mazda dealership, to no avail. Given that the vehicle is still within the manufacturer's warranty period, it is our desire to address the concern. As Mazda Canada has been unsuccessful through multiple attempts to reach the customer, we invite him to contact us at * *** *** **** so we can move forward in addressing his concern.

The comment from Mazda is inaccurate. I contacted the dealership to express concern about ongoing issues with the electronic platform of the vehicle. At this time, I am keeping track of the various issues and will return to car to the dealership for service in the near future. My biggest complaint with Mazda Canada is with inspection and handoff of product to the customer. Since Mazda has the product at a dealership, sitting there for an extended period of time, and since they were already aware of faulty battery issues from their supplier, *** ***** * ********* ********** *** ************* **** ********** ***** ***** *** ** ******* *** ******** *********** It’s nonsensical and irresponsible. **** ***** ** *** ** *** ****** ****** *** **** ******** ** ***** ** *** ****** ****** *************

Just registering that Mazda Canada Customer service isn't a thing. Around April 2024, I noticed when washing my 2022 Mazda 3 that the paint on the lip of the driver's side door and the back right passenger door was starting to chip. The areas are very small and not noticeable but starting to rust a bit in the driver's side. ******* ***** *** **** * ******* ** *** ** *** ******* ******* ********* ** *** ** ******* ***** ** ******* **** ** **** ****** **** **** **** ****** ** ******* ******* **** *** **** ** ***** **** *** ** ******* * **** **** ** ** *** ***** ** *** *** * *********** **** *** ***** **** **** ***** *** ** ** ***** **** ***** ** *** *** ***** **** ****** **** **** *** ******** ** **** ********** **** ** ****** * ******** ****** **** **** **** **** ********* * **** * ******* *** **** ** *** *** **** *** **** **** ** **** **** *** ********** ** *** ***** ***** ** ***** *** *** ***** ******* ****** ***** **** *********** ** **** ** ***** ****** * ******* ******* ** ****** ** ******* Called Mazda customer service. "Annie" said she would follow up. Phoned her a few times over the weeks for status. She said *** wasn't returning her call. Last convo with her last week, I was making my case that this shouldn't be happening to a two-year old car under warranty, and as a loyal customer who purchased two new Mazdas in the past 3 years, this should be a goodwill gesture. Annie then said I should buy my own paint pen, that I was being cheap and hung up on me. ******* ******* *** *** ****** **** **** *** ******* ******** **** *** ** ********** *** * ***** **** ******* ***** ** ********* ******* ****** Have tried to report this to management, but you can't get through to them (if they exist), and even had Annie respond to the complaint email I sent to the company about her. So, Mazda doesn't care about customer service or loyalty. I thought Mazda was a different kind of company.

Mazda Canada is sorry to hear about this customer's dissatisfaction. We have reviewed the situation with her dealer ******* Motors, and it is both their and our assessment that this concern is not a factory defect. Nonetheless, Mazda Canada has worked with ******* Motors and coordinated to provide this customer not only with a complimentary touch up pen but also a professional to undertake the touch up. Unfortunately, Mazda Canada is not able verify if the customer's vehicle has been repaired as the customer refused to go to ******* Motors and pick up the free touch up pen.

I was never offered a free touch-up pen, but was given the address by customer service of a repair shop that would do the touch up for me. I went there a few weeks ago, and they kindly helped me with friendly service. It's unfortunate that this is what I had to go through to resolve the issue.

After less the 46,000K my passenger side window motor and the SD card on my Navigation system have to be replaced ! The card is “corrupted” and the motor just died last week ! I drive this card for 60% of the year! Mazda of course will not stand by these issues because the warranty is up. This will be my last Mazda! I dropped over $1000 to fix clearly faulty parts on a car less than 5 years old ! ******* *

Mazda Canada appreciates hearing from this customer and her dissatisfaction with the recent repairs on her vehicle. As per Mazda Canada's records, this customer owns a vehicle which recently had repairs completed at a Mazda dealer, and that vehicle is a 2017 model with a May 23, 2017 Warranty Start Date. This vehicle is not less than five years old but is actually just over seven years old. While Mazda Canada is sorry to hear that these components required replacement at 46,000 kms it must be noted that the factory warranty which would have covered these repairs expired four years ago. Mazda Canada is proud of our industry unique Unlimited Kilometer warranty. What is unique about our warranty which would have covered this vehicle, is that we put no limitation on the number of kilometers a customer can drive. However, we do maintain the industry standard of three years. Kilometers alone do not contribute to the long-term viability of a vehicle, time is also a contributing factor.

***** ** *** **** ***** **** *** *** a window motor go on a vehicle and/or a corrupt SD card on **** navigation system on the very same vehicle . ** **** ** * ****** ** ****** ***  I have owned several vehicles including the original Mazda Miata and never had a window motor go need replacing even after 7 years. While I can appreciate that the Navi system needs to be updated from time to time but how the heck does a SD card placed by Mazda and never touched by the customer become corrupted. How is that the customers fault. When you have to replace these things before your breaks need to be done there is something wrong in my eyes *** * ** **** ** **** ********* **** * Time may be a factor for some things but when you use your vehicle half the year and it is stored inside for the winter …. I can’t assure Mazda Canada this will be my last vehicle from them . *******

NEW 2023 Mazda 3 purchased at ****** ***** ***** (Calgary, Alberta): car has front hood scratched. Waited for two months for a new car Mazda 3. Finally, it arrived ... badly scratched on the front hood: 14 inches each scratch. I declined to accept it until the scratches are removed. Now have to wait more. When they tried to convince me to buy a plastic protector for $700 now I understand why: to hide the scratches. So they definetely knew about it. Already looking into another car make. Mazda is not recommended: ***** ********* ***** *** ******* **** ******** ********** ** ******* ** *** ****

Mazda Canada is sorry to hear of this customer's situation. We have reviewed the situation with ****** ***** Mazda, and they advised that the scratches were minor, and they buffed them out. As for the plastic protective film, it is transparent and not designed to hide scratches as you can see through it. Dealers promote the protective film and approximately 50% of customer in Alberta purchase the film to protect the paint. What this customer did not mention in his posting is that ****** ***** Mazda not only buffed out the scratches, but they also provided to the customer free of charge the protective film. In the end, the customer's final comment in his posting is not true. "Mazda is not recommended: their "cheaper" price are masking poor customer experience be prepared to pay for." This customer did not pay. ****** ***** Mazda treated him more than fairly.

I bought a 2020 Mazda three in early 2021. I was happy with the price and felt the car handle well.. Unfortunately, there’s been a long list of glitches starting with the battery not working at two weeks old (stranded in a brand new car) then other small issues, such as charging port, not working, larger issues such as center consul, shutting down, then the alarm system going off repeatedly Well, they claim these issues seem to be my problem. They had bizarre fixes for several of them. (stop the alarm by unhooking battery re-hooking battery press break for two minutes???) ******** ******* my closest dealership did not deal with any of these issues. They were rude and condescending from the beginning. I contacted Mazda nothing was done I contacted matched again. They said they would tell ******* ****** to do a thorough test, drive and deal with my issues. This never happened on my last visit. I did the usual oil change and ask for a new fob battery to make sure my fob would start the car away from the ignition. When I left, I still had to touch the fob to the ignition but I thought it might just be a restart problem. Unfortunately, it wasn’t. When I contacted ******* Mazda, I was chastised for not turning back when I discovered it didn’t work (rather than receiving the apology. I should’ve for them not testing their work.) Two days later, I was stranded, northern Ontario forest (I have rheumatoid arthritis, which means my hands and feet don’t work very well therefore, pulling the fall apart and using the teeny key was almost impossible for me again, no apologies) I spoke to the general manager of the next day, and he suggested I sync my service elsewhere because of my rudeness I’ve checked several sites. The ratings for this dealership are exactly what I experienced rude inefficient, dishonest. This is going on for years and Mazda Canada does nothing about it

Mazda Canada is sorry this customer has encountered multiple issues with her vehicle. To help rectify and address the vehicle concerns, Mazda Canada has worked directly with this customer, coordinated and covered the costs to have her vehicle moved by tow truck to the next closest dealer. The dealer inspected the vehicle, performed module updates and provided feedback as to what was required for repairs that were not covered under warranty. The customer declined the required brake work claiming that a 2 1/2-year-old car with 60,000 kms should not require brakes. The customer is free to have her own opinion. Mazda Canada will volunteer that this customer has not followed the Mazda recommended annual brake servicing on a regular basis and this lack of brake maintenance can influence brake wear. The customer has raised complaints in her posting concerning the Mazda dealer closest to her residence, claiming they were **** *** condescending. Mazda Canada will simply say there are two sides to every story and this customer has already captured in her posting both sides. Mazda Canada feels we went over and above to have the vehicle towed at our expense to have the concerns looked at and addressed. In the end, this customer declined to have work done and Mazda Canada obliged her requested to have her vehicle returned to her.

Bought my first Mazda due to the reliability reputation and excellent warranty. Unfortunately neither reason for purchasing the car has come to be true. Immediately upon delivery I had Low Voltage Warning dash errors if the doors were left open for more than 5 minutes. For almost 2 years the dealer did nothing about it at oil changes till I told them a Mazda 3 blog said there was a firmware update. Easter 2023 the car stranded me with a completely dead battery after unloading a bike and gear. The dealer did a battery test and said it’s “fine”. It’s not fine and I asked to have the battery replaced as the car is not reliable now. Madza won’t warranty a battery if it passes the dealer tests regardless if it strands the customer on a 2 year old car. Really disappointed with Mazda battery quality and the electric issues from day 1. So much for the unlimited mileage warranty the dealer won’t enforce. Called Mazda Canada and they were no help at all.

Mazda Canada apologizes for the late response to this posting and is sorry this customer experienced a dead battery situation. Our review of this situation with the dealer involved has provided more details than what the customer has identified in their statement. When the battery died at Easter 2023 the customer informed the dealer, he had left his car door open for 12 minutes and the battery was dead. Our dealer tested the battery and found it to be in good condition and then went a further step to test it by leaving the car door open for 20 minutes and the car started. They then left the door open for another 30 minutes and the engine started. Since the spring, this vehicle has been back to three other dealers for routine maintenance and according to our records, none list a battery concern. We are sorry the customer experienced a dead battery situation and unless the customer replaced the battery on his own, we can only suspect that there was an anomaly to his circumstances surrounding his dead battery.

For a car company with a unlimited warranty Mazda does not care my car has had electrical problems related to RESERVE capacity, not cranking capacity. From day one I had dash “low voltage errors” if the doors were open more than 3 minutes. The cars when parked drain the battery constantly. ****** 2021 Mazda 3 battery problems. Days of reading there. The only anomaly is Mazda Canada fighting its customers tooth and nail to not honour warranty. This is the only new car to strand me ever. ***** ****** *** ********* **** **** *** ****** Due to the constant battery drain when they are shut off a AGM deep cycle battery is needed with more reserve capacity. ***** ****** *** ***** ****** ** ***** ** *** **** ** *** *** *****