We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share
          Business Profile

          Cell Phone Repair

          Mobile Klinik Professional Smartphone Repair

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Cell Phone Repair.

          Complaints

          Need to file a complaint?

          BBB is here to help. We'll guide you through the process.

          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

          Filter by

          Complaint Status
          Complaint Type

          • Initial Complaint

            15/06/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            On Saturday May 20, 2022. I went to ********** 1249 London Rd Unit N 201, Sarnia, ON N7S 4T3. Upon making a appointment on the phone the day before, the employee seem to be rude and wasn't interested at all helping. Arriving at **********: -The employee had a more belittling attitude and treated me like I was inferior. -He never gave me a chance to explain -Upon receiving back phone, the job was very unsatisfactory. -The rubber bumpers on the bottom 2 corners of mt ****** Flip 4 were broken off -There was particle under screen protector -The protector was smaller then the screen -The employee continue to say that the particles underneath were air bubble but were not. -The job was sloppy and heard nothing but excuses. Poor workmanship - Not worth 45 dollars. -I had to call ******* and may have to back up my phone and send it to them to get fix. I can't go with no phone -I called the store to complain but woman was rude. After not hearing back from customer service, I tried the live chat and sent info on June 3rd 2022 even gave pictures. The agent said he will escalate the issue and it will take 24 to 48hrs to get a response. June 7th 2022 I contacted the customer service asking for a update and nothing June 14th they have no record apparently.

            Business response

            07/07/2023

            We have responded with the customer. We advised the customer to come in and to help him however the customer has yet to come back to the store for assistance. Our call center representatives have attempted to assist and advise the customer of this however the customer had become uncooperative towards the representatives. Have been unable to assist further as the customer since has become unresponsive.

            Customer response

            07/07/2023


            Complaint: ********

            I am rejecting this response because:

            I work out of town with long hours. I Specifically said to customer service that I don't want the employee that put the screen protector on my phone to not touch it again after the very poor workmanship. I also work long hours. They are also closed om Sundays while I work all week and currently working during their business hours. Nothing was said about the bottom corners rubber bumpers that were broke off.

            Sincerely,

            Randy Stone

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          A-

          This business is not BBB Accredited

          Search for Accredited
          Businesses in this category

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          1249 London Rd Unit N

          Sarnia, ON N7S 4T3

          Customer Complaints Summary

          1 total complaints in the last 3 years.

          0 complaints closed in the last 12 months.

          BBB Business Profiles may not be reproduced for sales or promotional purposes.

          BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

          When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

          BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

          As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.