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          Colleges and Universities

          Lakehead University

          This business is NOT BBB Accredited.

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          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

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          Complaint Status
          Complaint Type

          • Initial Complaint

            28/04/2023

            Complaint Type:
            Product Issues
            Status:
            Resolved
            August 8, 2022 – Paid ***$ deposit to Lakehead to reserve space / to be applied towards tuition for the next class I register to. August 9, 2022 – Tried to register for a course for Fall 2022 and Winter 2022 semesters but everything was full – Tried to write the Program Head to ask for an exemption since I don’t have many courses left that I can take given I’m at the end of my degree and have medical restrictions. August 15, 2022 – Wrote to the Dean to see if she could help me get into a class. She confirmed the classes are small (20 people), and there was no space for me. August 15, 2022 – Wrote to Accounts Receivable to ask for a refund. They said it’s not refundable, despite my deposit not having been used towards what it was promised for. August 30, 2022 – Accounts escalated my request to Admissions. February 1, 2023 – Tried to get into the Summer 2023 semester, but the only class I could take was full. April 21, 2023 – I followed up on the escalation to Admissions on my refund request, but never received an answer from them, and instead, Accounts just repeated that they don’t refund. April 27, 2023 – BBB complaint filed as the deposit was not used as advertised towards saving me a space, or allowing me some way to get access to register to the courses I need (CRIM 2311 or CRIM 3370) so it can be applied towards tuition. It has been 3 semesters, so it’s unreasonable to not grant me a way to register for the courses I need or to not give me my money back by now.

            Business response

            25/05/2023

            Deposits are non-refundable unless authorized by Admissions. Our office directed the student to contact that department as well as copied them on our reply. Currently this situation has been resolved and I will reach out to this student separately to confirm.


            Kind Regards,
            Yvonne

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          BBB Rating & Accreditation

          A+

          This business is not BBB Accredited

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          Years in Business: 60

          Customer Reviews are not used in the calculation of BBB Rating

          Overview of BBB Rating

          Contact Information

          955 Oliver Road

          Thunder Bay, ON P7B 5E1

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          (807) 343-8110

          Customer Complaints Summary

          1 total complaints in the last 3 years.

          0 complaints closed in the last 12 months.

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