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          Business Profile

          Table Suppliers

          The Picnic Table Company

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Table Suppliers.

          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            02/12/2024

            Complaint Type:
            Product Issues
            Status:
            Answered
            On October 10, 2023, The Picnic Table Company provided a quote for the installation of a fence on my property located in Thunder Bay, ON. On November 2, I provided a $**** deposit to fund procurement of the required materials. The Picnic Table Company failed to build the fence and has refused to return my deposit. My lawyer has reached out multiple times. After multiple promises of repayment of the deposit, I have yet to receive a repayment.

            Business response

            17/12/2024

            Good Afternoon


            The complainant on this complaint has been issued a refund in the full amount of $**** although work had been started. His agent Tuom ***** had been in communication with me for this job on Roberts behalf. The job was slightly started however at a point of the job it was pushed back after multiple failed site visits with Tuom to confirm specific job site details. I waited multiple times with no arrival. There are text messages that prove this. There have been many parties attempting to collect for Robert including his lawyer which a refund for $**** was mailed by cheque a few weeks ago and confirmation of arrival has still not yet been confirmed by him. This was the requested method on returning the deposit advised by the lawyer. 


            Although Robert has NOT made attempts to contact me directly, I had someone reach out to him to confirm the refund. *********** *********. He agreed to wait until Canada post resumes in hopes he receives the refund ASAP. 


            Thank you
            Kyle

            Customer response

            29/12/2024

            Hello,

            The Picnic Table Company has indicated that the refund cheque is in the mail to my lawyer.  There was however a postal strike in Canada that has delayed mail delivery. The strike has ended and mail service has resumed so I'd like to wait until January 15 to determine if the cheque has in fact been mailed and cleared with my lawyer.

            ** ** ******** ** *** **** ** **** ** *** *********

            Thanks,

            Rob

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          A+

          This business is not BBB Accredited

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          Businesses in this category

          Years in Business: 14

          Customer Reviews are not used in the calculation of BBB Rating

          Overview of BBB Rating

          Contact Information

          373 Adams St

          Thunder Bay, ON P7A 1B6

          (807) 631-9946

          Customer Complaints Summary

          1 total complaints in the last 3 years.

          1 complaints closed in the last 12 months.

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