Complaints

• Initial Complaint

  08/05/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I bring my car into Mitsubishi every 3 months for an oil change and a full inspection to make sure my new car is in optimal condition. when I brought my car in March to get my tires rotated and an oil change, they called me stating my breaks were done and had to be replaced so I'm top of the $500.00 I had to pay they wanted me to pay an Extra $750 for new breaks. I declined the work because my car had less that 50 000km on it and they stated it would void my warranty if I didn't get it done ASAP. So I brought it to ************* for them to change the breaks and they stated they were fine for at least another 3 months. When I picked up my car from Mitsubishi I found my dash camera shoved into my console and then later I found out that they had ripped it off the stand broke my stand and broke my dash camera. I called to complain and they wanted me to come back in to re test the breaks after I paid twice !! then they said they are not responsible for my camera. My car over heated last week so I brought it in they found a blue tube that fell into my rad and broke it now Mitsubishi claims that it was due to poor maintenance when it was one of the mechanics that had dropped it into the rad but did not removed it. Mitsubishi is the only shop that has done any work on my engine in the last 36 months. They claim that my rad has limited life time warranty but due to poor maintenance, they refuse to pay for it but it was their mechanic's fault. I have had nothing but HORRIBLE service from them and someone needs to be held accountable for breaking my car. I have put more than $10 000 of work on a car that had 0 kilometers on it when I bought it, and it has only ever had problems with it after having it in the shop. The keys that came with the car also do not work and Mitsubishi says it's not their fault and they can't get me keys that will unlock my door manually

  Business response

  21/06/2022

  Business Response /* (1000, 10, 2022/06/06) */ We met with this customer about a month ago, in person, and have resolved the issue. We did not ignore it at all. Please close this case on our behalf. Thank you, Jeff *******, General Manager Thunder Bay Mitsubishi *****************************************************************************************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩