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          Auto Financing

          AutoCapital Canada

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Auto Financing.

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          10 Customer Reviews

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          • Cindi H

            12/02/2025

            really am struggling with thus company. The last of honesty , saying one thing doing something else. No responses, ignoring issues all lead to bad service. Not to mention ******* *** derogatory shots at the client. I am requesting either you return my $96.50 as I was told of I paid the $50.00 the stop to those would be done, instead it was not. So I would either like that money returned or taken off the Feb. 14 payment.

          • Brooke M

            19/09/2024

            ************ *** ***** *********** ** *** ** ****! Marked late payments on my credit and I have NEVER missed a payment EVER!!! THEN the decided NOT to take a payment that I brought to their attention only for them to **** ** me as if I missed it. ****** ** **************

          • Adila B

            01/08/2024

            Honestly they owe me my overpayment after paying them along witg my release form.. When I brought it to their attention they said there wasn't an overpay even though they knew how much I owed them wheb they wanted they're money. They reced the payment in May 2024. I told them in july about the overpayment. It is now August 2024. They gave me a run around to say they will send a cheque and then to my bank account and then a cheque and now the payment is Being processed. I asked to speak to a manager two days ago. I was told Shiprea T. would be contacting me and I have not heard anything from anyone since. This is so unprofessional and very stressful and beyond confusing. Now they are saying two weeks I will receive the payment. But when we first spoke about it they said I would receive the payment before that.

          • Maria Alejandra M

            04/03/2024

            recently had a horrendous experience with Autocapital, a car finance company **** * ***** ******** ****** ****** ** ***** ***** *** I paid off my loan a staggering 12 days ago, yet they have failed to provide me with the necessary lien release letter. This is not just a minor inconvenience; it's preventing me from transferring ownership of the vehicle to a buyer and on top of that they pulled a payment from my bank after I paid off the total loan as this hasn’t been reverse after 3 weeks. Despite numerous calls and emails to their customer service department, I have been met with nothing but empty promises and excuses. They continually assure me that they'll send the letter promptly, but it never arrives. This level of ************ *** disregard for their customers' needs is completely unacceptable.

          • Jim G

            21/12/2023

            This company has been phoning me daily for over a year trying to collect on someone with a similar name to mine. I have spoken to their representatives twice to let them know they've got the wrong person, and they have assured me they would take my phone number off their automated call list. They have continued to call and leave messages - probably several hundred messages in all. I'd never had a car loan in my life. ***** **** *** **** ******** ******** ******* I'm guessing to collect fees from someone else.

            AutoCapital Canada Response

            17/01/2024

            Thank you very much for taking the time to raise your concerns. Your name and email address has been provided to our Director of Servicing Operations who is looking into the matter and will be in touch regarding the situation to make sure we can rectify and ensure your phone number is removed from any calling lists as appropriate. We do apologize for the inconvenience and look forward to working with you to clear this up.

          • Tammy S

            26/07/2023

            I have never missed a payment with this company. On July 14, 2023, I noticed that this company pulled TWO payments from my bank account. Ad of today July 26, 2023, the money still has not been refunded and everytime I call I am told it will be in my account that day. Today while speaking with them, I am told that if it isn't in my account tomorrow, they will skip a payment. At this point, I do not believe them as they keep telling me different stories. I have not received any notification from them via mail or email with updates to this situation. When asking them if they could email me a confirmation that they will not pull payment they told me they cannot send emails. That the call is recorded for verification. Some resolution to this problem would be greatly appreciated.

          • Steve L

            21/04/2023

            I have not had an issue with Auto Capital as of yet. I need help with my payment coming up next week and then start paying again as my regular payments continue biweekly. I had to do this a month ago and did and did a deferral but I honestly need 1 more to get me out of this hole cause I was off work for a month. So this would be me asking for help 2 times in a month but always paid biweekly for a year without any problems. It’s only cause I missed work for a month and this is why I’m behind. Can I do 1 last deferral payment with Auto Capital then continue my biweekly payments as usual? Thanks.

          • david h

            11/12/2022

            **** *** **** **** I have exact same problem with paid 150 on 135 dollars owed said did not cover say I am late on paid 200 told it we up too date made an agreement to have changed to 1 monthly payment . They it can't be changed until it is brought to date which it is. Will never deal with auto capital. Again once I get the car paid off. The charge interest on top off interest

          • Brian W.

            10/11/2022

            Don’t miss a payment. I was not properly notified by phone or email of my lapsed payment. Did not receive a letter. Stopped taking payments out of my account and I never noticed. Bailiff came to my door and it has cost me over $3000 to get my car back with their late payment fees of $1600, plus bailiff, storage and towing. $1400. I will keep better track of what’s coming in and out of my bank account it was a very expensive mistake on my part, but they made it almost impossible to redeem my vehicle financially. I was told they could waive the late penalty fees, however when I made the redemption payment they said “that’s not how this works”

          • Jacob M

            17/08/2022

            100 % disappointed with this company with the customer service. Was told my payment from my insurance company was going to cover my out standing balance and no payment will be coming out but the day before they proceed the insurance payment AUTO CAPITOL CANADA took out a 160 dollar payment and is now taking forever to return my payment that was wrongfully taken out when i had other bills coming out couldnt afford much for the week and when i called to tell them and ask for my money back im told it takes weeks and the service people dont care... doesnt seem right you can take money when ever you want but take your time returning it.. thanks auto capital canada for making things 100% stressful during hard times when i have never missed a payment and this is how im treated

          Customer Review Rating

          1.22/5

          Average of 10 Customer Reviews

          Contact Information

          PO Box 980, Station A

          Toronto, ON M5W 1G5

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          (855) 446-2886

          BBB Rating & Accreditation

          A

          This business is not BBB Accredited

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          Years in Business: 11

          Customer Reviews are not used in the calculation of BBB Rating

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