Business Profile
Bank
CIBCHeadquarters
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Complaint Details
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Initial Complaint
20/11/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
***** ****** *** *********** My voicemail states that I can no longer verbally communicate, messages CANNOT be returned and contact via Email only. They have called 46 TIMES and listened to this message. They even left 3 messages that I CANNOT LISTEN TO! They have yet to contact me via Email! How can I get them to STOP CALLING my phone!!!Initial Complaint
16/07/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I was charged monthly fees of $29.95 from May 31, 2023 to present. I spoke to the branch on the phone and setup a personal meeting with the branch representative. I was requesting them to remove these charges as I never received any email from them regarding the change in monthly fees. I explained to them that these charges have been accumulating on my account for several months without any notice to me. I then exchanged email conversations with ***** ****** Financial Service Representative and **** ******, but they did not respond back to me despite my several emails and phone calls ***** **** **** ******** *** *********. I am seeking refund for these charges from the first day.Initial Complaint
18/06/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
********* charged me multiple times for something I did not purchase and despite advising CIBC of this after several times, no proper investigation was completed on CIBCs end, as CIBC continued to allow these charges to get processed through my bank account. After multiple occasions of this occurrence, I closed my account and requested a new bank card, still to no avail as CIBC still permitted these transactions to be processed. ********* issued a refund for five transactions totalling $107.30 on April 4, 2024 (on an old debit card) and I have been promised on multiple occasions by CIBC that the refund would get processed. It has now been two-and-a-half months since ********* issued the refund and I have been very generous in terms of the time I have given CIBC to process this refund. * **** ******** *** ****** ****** ** ***** ********* **** ** ** ***** ** **** *** ***** * ***** ******** *** ***** *** ** *****Customer response
17/07/2024
Hi,
I am just advising you that this matter with CIBC has been resolved.
******* ******Initial Complaint
28/05/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
There were some unauthorized transaction on my debit account with CIBC they took extremely long to go through the internal process and after I took the case to all **** and **** they realize that the bank was at fault and the bank offered me half of what I lostInitial Complaint
28/05/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I am writing to file an urgent complaint against CIBC regarding the wrongful addition of an account to my credit history. This account is currently under active fraud investigation by CIBC's fraud department. Complaint Details: 1. Fraudulent Activity: The account in question has been flagged for fraudulent activity. Despite this, it has been flipped to a personal loan ** ** ******** ******** ** **** without my signature and or authorization, ***** ** *******, and now added to my credit report, significantly damaging my credit score. 2. Ongoing Investigation: I am in contact with CIBC's fraud department, and the investigation is still active. There is no justification for reporting this account to credit bureaus while the investigation is unresolved. And the employees I have spoken to have realized this is a major error, and it has yet to be removed. 3. Severe Impact: The erroneous reporting of this fraudulent account has severely impacted my credit history, ******* ***** ****** *** ********* ****, and my ability to access credit. I demand that CIBC immediately remove this fraudulent account from my credit report. ******* ** ** ** **** ***** ** ** ****** *** ** ****** ***** ****** ** ******* *** ****** **** ** ** ****** *******. I expect prompt action to resolve this matter and to receive confirmation of the account's removal from my credit report.Customer response
19/06/2024
The business attempted to contact me directly today, and I was unable to answer the call. I attempted to call them back but the person who called had left for the day.
I am still waiting for a resolution at this pointCustomer response
20/06/2024
I spoke to some rep ***** ***** *** ** *** ** **** **** ** ** ******* ****** ** *** ** **** *** * **, told me to call ********** and *******. Which I already did. ******* removed the ********** loan, and ********** is investigating. He would not discuss any further information with me, because he couldn’t “validate” my account after asking me my previous address to which I correctly provided.
I also forwarded this email to the Case Manager named ******* **** who has been investigating this matter as well.
ThanksInitial Complaint
09/05/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On April 11, 2024, I was aware that I had been involved in bank fraud following a phone call that impersonated CIBC. I received an email stating that my debit card had been added to someone's ***** ******. I immediately logged in to online banking and locked all my cards and then I called and reported this to CIBC. They told me they would issue me a new debit card. My new card arrived on April 18th and I was able to log in and see my bank account. * *** *******. 4 days after I reported the card compromised and it was allegedly cancelled by CIBC, there was $2500 missing from my account, including a maxed out overdraft. ** ********* *** ****** ***** ** ******* *** ******* ** *** ******* ******* ** **************. In the course of one day, there were 29 charges on my card totalling over $2500, in ANOTHER province. *** *** * ****** * **** *********** ** ***** **** *** **** ***** ******* *** ********* ** ***** ***** ***** ** ********* **** ********** ***** ** ****. I called CIBC again on April 18th to let them know what I had seen in my account and they told me they would initiate an investigation. I have escalated this numerous times and they keep telling me a manager will call me and I have not received any call. This will now be the third paycheque that goes in to this account that I cannot access. When I call CIBC ***** ********, they claim to not have a manager that I can speak with and no one can provide me with any update on my account or when I will have access to my money. ** ******* **** ***** ** ** *** * *** ****** * **** ************ **** ********** ******* **** ** **** ***** *** **** *** ******* ***** **** ***** ********** ***** **** *** ******* ******** *** ***** *** *** ****** ** ** ***** ** ***** ****** *************** **** ***** ******* **** *** ** ***** ** ****** ***** * ***** ********** ****** ** ******* ******** **** ***** *********** *** *** ****** ***** *** ** * *** ****** ** ******* ** *** ** ******Initial Complaint
27/02/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
On February 11, 2024 I was sent an email from *******, on behalf of CIBC, to establish an auto deposit to a CIBC account using my email address (*********@*****.com). This is NOT authorized by me. My email address was submitted for an ******* account within CIBC without my knowledge or approval. I am not a CIBC account holder I contacted various CIBC staff and escalated my concerns to a manager. *** ******* *** *** *** **** ** ** **** ***** ** ******** *** ************* *** * ******** ******** ********* **** * *** ** ****** She gave me a case number and promised to escalate and that I would hear back "in a day or two". I never received a call back. On February 20, 2024 I called back and again spoke to CIBC call center staff who eventually forwarded my call to a supervisor. I spoke with Shannon. She ensured she understood exactly what my concerns were, committed to escalate the complaint immediately and followed up with me the following day to ensure I understood that she had performed the escalation. With all the above said I STILL do not have ANY resolution of my concerns from CIBC. On February 23, I received a call from a CIBC staffer and I was advised CIBC will be looking into my concerns, but I "have no reason to worry"... We are now into the third week that my privacy was compromised. I need my concerns investigated quickly, ensure that no fraud has been perpetrated, and CIBC provide me with a written response identifying the following: 1: My complaint has been fully investigated 2. My personal information has not been used for any fraudulent activity, or if it has, that steps have been made to cease this *****. As well I require a statement as to how this issue began. 3. That my credit information, personal data, and email accounts are not being used ** ***** **** ****** ** ***** ******* ******* in any way. 4. Any steps that CIBC will take to ensure that, in the future, my personal information is being properly protected by CIBC.Initial Complaint
21/02/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
From October 7th to 17th, 2023, a series of fraudulent purchases were made on my CIBC credit card at "*** ****** BARRIE, ON". I noticed on October 17th and contacted CIBC to initiate a fraud investigation. CIBC concluded that the charges were in fact fraudulent, and reversed all of the charges except for 3 charges totaling $241.46 on October 17th. I have now called them 10 times Since October 17th to have this problem resolved. I have received a variety of answers for when this will be resolved, such as: "within 10 minutes", "within 5 business days", and "on your next statement". I have now called 10 times over a period of 4 months, and the charges still remain. I chose now to escalate this to an outside agency since I have not been successful at resolving this directly with CIBC. *** *** ****** ******* **** *** *** **** ****** * ** ******** ** ** * *** ****** ***** ******* *** *** ***** ** ******** ******* * ** **** ** ****** ** * ******** ****** ******** ***Initial Complaint
20/02/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
This was for my mortgage. Had a charge back in december for aprox $150. This was for unpaid taxes. Had proof of taxes paid by municipality refused documentation to show this and force upon account dispute proof. * **** ***** **** ** *** **** *** ***** *** ****** ** ***** ******** **** ** ***** **** **** *** ******Initial Complaint
20/02/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
CIBC branch cancelled all my banking without any reason ***** ** ***** ***** *********** ****** ** ****( NO LATE CREDIT CARD PAYMENT NO DEBT AND VERY GOOD CREDIT SCORE),ALSO THEY SENT ME APOLOGY LETTER FROM CIBC BUT CANCELLED MY BANKING WITHOUT ANY REASON.
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Customer Complaints Summary
126 total complaints in the last 3 years.
12 complaints closed in the last 12 months.
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