Reviews

On December 23/24 I made a purchase at ******* for $304.42. Royal Bank has deducted that amount twice in the same day and time. Investigation # ***********. This is the second time this has happened in the 2 years with RBC. This should not have happened. ** *** **********  I still have not received reimbursement.

I opend a new account with RBC and signed up for the **** giveaway. ive meant all the conditions on october 4 they said they sent me an email to receive my **** I never received the e mail so it's now December 13 they have 3 different investigations going on.They keep telling me 10 to 14 days to do investigation * **** **** **** ** * **** they are not in a hurry to help such a big bank and they can't even deal with this issue

** *** **** **** ***** **** ** ********* The amount of hidden fees, and random unwarranted NSF charges (caused by random bill payment bounces though the money is very clearly in the account, and has been for days or even weeks) can make you feel broke and ******* *** ** your hard-earned paychecks that they also hold for an entire work week... forget about paying your bills if you bank with RBC... **** **** **** **** ***** **** **** ****** ***** ****** **** *****

My insurance company send a cheque to rbc of my car loan where 70% is mine and 30 percent is remaining balance and they receive it on oct ,28,2024.And today is november 07,2024 and i phone 5 times to confirm that you received the cheque or not .But answer is they don’t know and i have proof that they received it.Very third class service.They told me it takes 4 to 6 weeks.

Repeatedly ran credit inquiries without my permission which lowered my credit score. Their line of credit interest rate was double that of **********

*** ***** **** ***** Poor customer service. Takes ages to connect and very impolite and not cooperative. Lost $1,600 to a fraudster and the bank was not willing to find out the reason, neither they provided any reply to my complaint. **** * ***** **** * *****. ******* ***** **** **** ** ******* **** **** *** **** *******

I have been a customer of RBC Montreal in Kirkland since 2014 and when I went to the branch yesterday with my wife and my 16 yo son, the branch manager wanted to see us because of an ******* matter, the manager closed my son account because of unusual activities, we explained to her the situation and she says that what my son did was against bank policy. She ********* ** ***** **** *** blamed me and my wife for this. we weren't so happy and the bank manager ********* my and my wife's credit files with the credit bureaus. This is unacceptable *** **** *** **** ****** *** ****** **** * *******

I am a customer of RBC Montreal for many years and all my investments are with RBC. when I requested for changing financial adviser, I was told that there is no one except my current advisor is available! We pay so much fees for that bank and they are making money on our investment and I was denied the right to have another financial advisor after spending hours on call with an agent! When I went to the succursal, they told me to take an appointment with probably with the same advisor! it is ******** *** ************ nonsense! * ***** **** ******* ** **** ** ****

*** ** **** ** *** *** ** *** * ****** ****. 4 day hold turns into 6, ** *** *** **. I assume a trust fund account payment from a lawyer would be pretty secure. but even tho they will deposit it and use it, they won't let you have YOUR money. and even offering to pay for a simple call to another bank to verify the account,, **** *** ** **** ** ******** ** **** ** ** **** a 15+ year account holder. ** **** *** **** **** ***** they DO NOT care about the customer.

**** was merged with RBC back in November. I had a line of credit with **** and always paid my monthly payment on time and online. Got a letter back in September saying that **** was being bought by RBC and that my line of credit would be changed to a personal loan. Online payments would not be accepted and instead had to do pre-authorized payments. Got all of the paperwork filled out, and got a letter saying the pre-authorized payment set up was successful and that my payments would start in April. In March, **** proceeded to take 3 payments out of my account, totally $125. April rolled around and my payment didn't come out. I got a call from RBC of course asking about it, and I asked them why they hadn't taken it out (I bank with another institution, NOT RBC). They then informed me there was a problem with the set-up of my pre-authorized payments and would have to reset it. May rolled around and the same issue - the payment did not come out of my account. Another phone call from RBC asking for the payment. I again asked them why they hadn't taken it, since they are not allowing me to pay online. They advised me to go into a branch and see what the issue was. I went into the Branch to get this sorted out - they couldn't tell me what the problem was. I told them that I just wanted to pay out the entire amount, since it was a small amount and they waned to charge an obsene amount of interest and stretch it out over 48 months, which is ridiculous. So it was set up for the entire amount to come out. Well, fast forward today - 6 rude phone calls later from RBC and the money STILL has not come out of my account. Worst customer service and bank ever. No one is reading the notes on my file before they call me - they read them after. Beyond frustrated.