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TD Bank Financial GroupThis business is NOT BBB Accredited.
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Complaint Details
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Initial Complaint
21/11/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
TD claim *************** for $621.49 CAD I contacted ******* September 28 2024 to cancel subscription, The subscription started on September 25 2024. So 3 days after. It was a free trial that auto-renewed into a full year subscription at 621.49. I started a claim with TD to dispute the charges on my credit card after merchant kept on promising refund and never giving any timeline or tangible update after 6 weeks. TD asks for more info. I called TD right away and the agent said I only have 2 options that allows me to obtain the refund. it was either proof of refund promise from vendor in writing or official terms and conditions citing my qualifications for refund. The TD agent was very clear that I only needed one of those documents to proceed with claim. I was assured I did not need both documents. So I showed the TD agent to ****************************************** where it explicitly says I would qualify for refund in my situation. The agent agreed after reading through the entire section together. So he updated my claim with this new info. TD now informs me I also need the proof of refund promise from the vendor. simply the terms isn't sufficient anymore. TD claims that merchant has responded with their a copy and pasted terms and conditions with zero explanation on what or which part pertains to my rejection. TD would not explain how I lost the case. TD would only repeat how merchant rejected my claim and is unable to tell me why. So whatever the merchant says goes in this case, * **** *** ******* ** ***** **** despite what the words say in black and white on their own website for refund. ** ***** *** *** ********** *** * **** *** **** *** ** **** ********* ** ******* ** ** *** **** ****** ** ******* *** *********** *** * ***** *** ******* *** ** **** ********* **** ****** * *** *** ******* ** **** **** ****** ** ***** ***** ** **** ***** **** ******* *** ***** ** ** ****** ****** *** **** ******* *** ******** ****** ***** **** ******** **** ***Initial Complaint
01/11/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I was asked to try ID assist 1-month free trial. I did not have the time to go through all the requirements to access my report, so I opted to cancel. I sent an email asking to cancel and was told they cant do this over email, so to call. I called to have this service cancelled only to be persuaded to try, seeing I have until the Nov. Fine I gave it a try for 1 day, where I was asked for 14.99 to get my report. I called again to have it cancelled as i was not paying additional money. again, I was talked into waiting. by this time, they charged my credit card. so, I sent an email saying to put in the notes I want to cancel next time I call without being hassled to keep it. also to reverse the payment. the person in the email asked for my information and went ahead and cancelled it for me. when i followed up to inquire about the reversed payment, I got an email stating they cant discuss this information via email. But I was already dealing with someone on this matter already. I just wanted confirmation the money will be put back. I asked 3 times for confirmation only to get a copy and paste email of the same message **** ** **** ******* ***** **** ***** **** *** ******* ** ** ****** *** *** ***** ***** *** * ** ***** ******** I just want the refund for services not used and unauthorized payment taken as I tried to cancel.Initial Complaint
25/10/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Hi I'm complaining about an interac ban that was put on my email due to me receiving an e transfer, I sold something on ***** and took e transfer as payment apprently the e transfer was fradulent and now my interac is banned with TD Bank. There was no way for me to know that these e transfer fraudlent and come back to me and now I'm being penalized for something I was unaware of. I contacted TD and received no help and I'm wrting this complaint in regards to that to help getting restoration of my e transfer.Initial Complaint
24/07/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
Hi, I applied for the TD Infinite **** credit card on the *** ****** website. It was a promotion to enroll in their ******** program and received a $200 statement credit within 90 days of application (*** ******** *********). TD cc argues that I didn't meet the requirement about applying and booking at the exact same time *** *** *** *** ** *** ************ ** **** ** ***** ****** ******** ** ***** ** *** ******* *** ** **** ******. After applying I received a message "Your application is under review". * *** **** ***** ** ****** ** ** ***** **** ******* *** ****** ****** *** *** **** **** ***********. After my application was accepted, I went back to book the flight and couldn't book it somehow. So I called ******** and I was told that my ****** had to book it when she'd received her CC because she was the one traveling. This whole promotion is so messed up that nobody seem to be able to figure out what went wrong. I have wasted countless hours over the phone to try resolving this issue without success. I have done very many CC and account opening bonus offers over the years and always got the bonuses offered. I've NEVER seen such confusion with this TD promotion. ******* * ****** ******* ***** ******* ****** *** ****** *** **** *******. ***************************************************************************** **** ******* **** * ****** ******** ******* ** *** *** **** **** ***** *** ** ***** ** ** *******. Please help with this issue. Thanks.Customer response
24/08/2024
Hi there, the complaint was resolved thanks to your help.Initial Complaint
11/07/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
At that time, the account manager helped me open an account and told me that I had three offer bonuses. One of them was to open a savings account and deposit money into the account for three months to get a bonus of 500. I deposited money for four months on February 25 as required. Now I am told that I do not meet the requirements and the bonus is gone. I called the customer service number and the customer service told me that I met the requirements. **** ****** ** ******* * ********* *****.Business response
09/08/2024
TD Customer Care spoke with the customer regarding these concerns and provided our response. We noted that the Award the customer requested was applied. We appreciate that the customer took the time to speak with us regarding their concerns.Initial Complaint
07/07/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
There was an unauthorized transaction td made on my chequing account for $15.xx. **** ***** **** to garnish my money to put towards a creditcard payment. I never gave permission for anyone at td to ****** my account and do transactions on my behalf. Id like the money give back to me. I have closed all accounts to halt any more ***** *** unauthorized transactions. Their transfer also took the minimum ballance i requested stay in the account to pay the monthy fee. They just decided to ***** ***** *** **** ** ******* *** do transactions that suited their agenda. I wasnt even alerted of any if this i found out by reading a print out of my transactions at the atm. ** ******** *** ********** ** ******** ******* ******* ** ******* ** ******** ** ****** *** *******Initial Complaint
27/03/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
You guys suspended my personal credit accounts due to debt on a business account. I then made the payment because your employee told me that if I made the payment I’d get my personal credit back. Called back after the payment and was told that I wasn’t getting my credit accounts back regardless. ****** **** *** ******* ** ***** **** **** ** ************ *******Business response
28/03/2024
Hello,
We will the customer, and discuss their concern.
Thank you for reaching out,
Customer response
28/03/2024
Complaint: ********
I am rejecting this response because: The agent who called me on the phone said that they couldn’t help. They said my line of credit was suspended because of a missed payment due on March 21 but they suspended my line of credit account on March 20. **** ****** *** *********** *** ******* ** *****
Sincerely,
****** ******Initial Complaint
26/02/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
January 17th, 2024 Manager TD Canada Trust ********* ******* ******** ****** **** ***** ******* **** Mississauga, ON *** *** Re: Account #************ Please close the subject account and mail the balance of the funds from said account to me in the form of a bank draft. Thank you in advance for your anticipated attention to this request. ***** ********** * ** ******** ***** ******** ** *** *** Telephone: ********* *** Email: ***************@******.comInitial Complaint
22/02/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
Closed TD bank account. Every time I used my card they locked it for fraud. I don’t have any lines of credit, any cards, any over draft, I simply closed my account, They sent me to collections with a starting balance of $0, now they say I owe over $700 for nothing other than closing the account. ** **** ** * *****Initial Complaint
05/02/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
Horrible customer service, not answering phone, not returning messages, unable to help at the branches in person, mis-information. Trying to close an estate account - this is TD Estates Liabilities. How are they allowed to control customer money, but not be available for support. They owe us 4000$ and refuse to respond or assist.
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Contact Information
Customer Complaints Summary
193 total complaints in the last 3 years.
76 complaints closed in the last 12 months.
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