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          Business Profile

          Bottled Water Companies

          Clearly Canadian

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Bottled Water Companies.

          Complaints

          Need to file a complaint?

          BBB is here to help. We'll guide you through the process.

          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            11/12/2024

            Complaint Type:
            Product Issues
            Status:
            Resolved
            - Date of transaction: Nov 11, 2024 - Amount: ****** - ************************* shows estimate delivery date is Nov 19, 2024, I need the contact lenses in December, so I talked to them and they said it will be delay because of the *********** strike. They suggested me to reorder one and they will process the refund on the previous order once I receive and return it. I reordered on Nov 22, 2024 and received it. But it's been a month now and I haven't received the old order, they hold my money for a month and I talked to them again to ask for refund. They insisted not to process the refund until I return the package which won't arrive recently which means my money will get hold longer. - I want to get the money back since I haven't received the package yet. They should be able to proact on this because Canada Post notified the strike on Nov 12, and Clearly shipped my package on the same day using Canada post.

            Business response

            12/12/2024

            Hello,

            Thank you for reaching out to Clearly Canadian. I realize you have reached out to the incorrect company. We are the sparkling water company Clearly Canadian and do NOT sell contact lenses whatsoever. Please cancel this complaint and find the correct company to submit to. We are sorry for an inconvenience this may have caused you.

            Customer response

            12/12/2024

             
            Better Business Bureau:

            I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

            Sincerely,

            ******* **

          • Initial Complaint

            03/01/2024

            Complaint Type:
            Delivery Issues
            Status:
            Resolved
            Ordered some energy drinks from clearly drank which I received a tracking number but when I attempted to track the package it shows up as a non working number on the tracking.

            Business response

            16/01/2024

            Hello!

            Clearly Canadian does not have energy drinks. Do we know where this customer is stating they purchased them? If this is from ******, we fulfillment by ******, which means we send our products to ******, they receive orders and ship direct to consumers.Please reach out to ****** support for this issue and they will address it for you. We need more information in order to investigate this issue. 

             

            Thank you!

            Customer response

            13/02/2024


            Better Business Bureau:

            I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

            Sincerely,

            ***** *****

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          A

          This business is not BBB Accredited

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          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          390D 2967 Dundas St. W

          Toronto, ON M6P 1Z2

          Visit Website
          (604) 922-8100

          Customer Complaints Summary

          2 total complaints in the last 3 years.

          1 complaints closed in the last 12 months.

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