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          Fairstone

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          BBB accredited business seal
          BBB Accredited BusinessA+Rated by BBB

          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

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          Complaint Status
          Complaint Type

          • Initial Complaint

            29/01/2025

            Complaint Type:
            Sales and Advertising Issues
            Status:
            Resolved
            In July of 2024 I received a letter from Fairstone addressed to * ***** - there is no * ***** that lives at my residence so I called on Aug 14 to have my name removed from their mailing list. I received another letter in September of 2024 and called again on Sept 19 to have my name removed from mailing list. I received another letter, again addressed to * *****, in November 2024 and called yet again on November 13 to have my name removed from their mailing list. I received another letter, again addressed to * *****, on Jan 14, 2025. I called again on January 28th asking to be removed from their mailing list. I now feel I am being harrassed by this company and do not want to receive any mail from them. I honestly just want them to stop sending me junk mail. I will never use their business and feel I have called numerous times and given them a chance to remove my name.

            Business response

            29/01/2025

            We appreciate this opportunity to address your concerns. 

            Further to your request, Fairstone’s mailing list has been updated and ** ***** has been removed from the list. 

            As direct mail campaigns are printed up to eight weeks in advance of the mail date, there is the possibility that you may receive one, or possibly two, further offers. Please disregard these offers. 

            We trust this response addresses your concerns, and we apologize for the inconvenience caused. 

            Customer response

            29/01/2025


            Better Business Bureau:

            I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

            Sincerely,

            **** *****

          • Initial Complaint

            07/11/2024

            Complaint Type:
            Sales and Advertising Issues
            Status:
            Answered
            Attempted to call them to be removed from mailing list. Sent mail without consent. Never signed up to receive mail.

            Business response

            08/11/2024

            Further to your request, Fairstone’s mailing list has been updated and your name has been removed from the list. 

            We trust this response addresses your concerns, and we apologize for the inconvenience caused.

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          BBB accredited businessA+

          Accredited Since: 26/1/2022

          Years in Business: 27

          Customer Reviews are not used in the calculation of BBB Rating

          Overview of BBB Rating

          Contact Information

          810-33 Yonge St

          Toronto, ON M1S 0S9

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          (800) 995-2274

          Customer Complaints Summary

          340 total complaints in the last 3 years.

          81 complaints closed in the last 12 months.

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