Reviews

I attempted to sign up for an account, but the email address I used was typed incorrectly and therefore, I never received a confirmation that the account was created, so I did not know I had an active account. As a result, I had no idea I was going to be charged, until I noticed a charge of $99.68 several months later. I then noticed two more charges before that. When I contacted the company for a refund after noticing these charges for a service I was not using and did not know I had at an active account on, I was denied. I was charged and was denied a refund even though I could not use the account, because I had no clue an active account existed, or what the email login was that was connected to the charges. I’ve received very poor customer service, *** **** **** ** ********* ********* *********** I would have had no way of knowing how to cancel the account or ability to even use the service on this account, because there was no email that I owned that was working on the website to log in.

Hi ******, Thank you for submitting your review. I have reviewed your correspondence with us. In our Terms of Service, we state that we do not offer refunds, but our customer service agent did offer you an alternative solution in the form of a credit. Should you wish to discuss applying a credit to your active account, please respond to the email we sent to you on August 12th, or you can start a new email to us at ****@*********.com. Thank you.

I signed up for a three-month subscription for $52 only to see they do not have pet sitters in my area who use their website. I requested a refund, and they terminated my account. ***** **** * ***** *****

Hi *****, Thank you for bringing your concerns to our attention. I have reviewed your account and your communication with our team. I understand your frustration with not finding a pet sitter in your area. This is why we have a basic (free) membership, in which users can search various areas across North America to see if the site has potential employees in the area who can fulfill the requested job duties. I have reviewed your message history, and I can see you started a number of conversations, most of which looked promising as employees on our platform were seeking interest in your job. We inform you multiple times during the registration process and throughout our Help Center that we do not offer refunds and provide our Terms of Service, which explains exactly how our platform works. This policy is in place because we allow you to use the site for free before committing to a subscription. As a self-serve platform, we can not guarantee you will find a job or hire a caregiver. Regarding terminating your account, you requested that we do so via email. Our support agent cancelled your account and informed you that you would have full upgraded access until October 3rd, 2024, the length of the subscription you purchased. I will share your emails and concerns with our product team, as we meet weekly to discuss how to improve our platform and develop new product features. Thank you for your feedback.

This site uses a trick that is as old as the internet itself, and one that is very common on ****** dating sites. That trick is that there are more **** postings than real and those **** postings all promise TWICE the going hourly rate for housekeeping (in this case). In order to have full access you have to pay for a membership and even if you do that, you quickly learn that those postings are all ****. ***** ** *** ******

Hi ********, Thank you for bringing your concerns to our attention, and we sincerely apologize for any frustration or inconvenience you've experienced on our platform. Your feedback is invaluable, and we appreciate the opportunity to address your concerns. We understand the importance of a secure and trustworthy environment for all our users. I want to assure you that your safety is our top priority, and we take reports of suspicious activity very seriously. We are continuously working on enhancing our security measures, and I'm pleased to inform you about recent updates implemented in the last couple of weeks. Moreover, we have additional safeguards scheduled to launch in the upcoming weeks to provide an even more secure experience for our users. While we do not conduct background checks, reference checks, or screening upon registration, we are committed to investing substantial resources in countering scammer activity. We have measures in place to detect and eliminate users engaging in fraudulent behavior. However, we want to emphasize the importance of keeping all conversations within our website to enhance your protection. This allows us to monitor interactions and swiftly identify users with ill intentions. If you encounter any suspicious behavior, please utilize the reporting feature by marking messages as spam directly through your Inbox. This action notifies our team, enabling us to investigate promptly. Additionally, if you have concerns about any individual listed on our site, please contact our Care Support with relevant information for a thorough evaluation. For further guidance on identifying and reporting scams, we encourage you to review the comprehensive Scammer Safety section of our Help Center (***************************-Scammer-Safety). It provides valuable advice to help you spot potential scams and protect yourself effectively. We are here to assist you with any other questions or concerns you may have. Thank you for your understanding and cooperation as we continue to prioritize the safety of our community. Warm regards, Ashley

I'm unsure if my complaint and this response are being posted publicly, but I hope that it is. It's important for people to realize that shrewd operators know what they have to do in order to avoid being shut down, or at least to delay being shut down for as long as possible. In the industry *** *** *** **** ******** ** *********, it is very common for a site to run for a given period of time and then enough complaints come in that someone shuts them down. They merely use the same technique with another site, and usually they are operating more than one site at one time. The mechanics are exactly how I described them in my original complaint and as I also mentioned, it is very common among phony dating sites. The basic premise is to lure people in with the prospect of finding what they want on their website, but in order to have full access, the people have to join the site and pay a membership and that is how the operators create revenue. The response is a cookie cutter example, of which you can find anywhere online and it is enough to satisfy or delay the agencies that are investigating them, in this case the BBB. The only real option open to victims ** ***** ***** is class action legal suits against the owners/operators but I am unaware of any such actions at present or in the past. Again, I encourage anyone reading this to r******** *** **** *** avoid this site at all costs.

** * ***** **** **** ***** * ****** I canceled their "service" after a short time when I realized the leads never existed. They continued to charge my credit card. I had my credit card company backbill them and a few months later they are AGAIN charging my credit card. * ** ******* **** ******** ****** ** **** ** ****** **** ** *** **** **** **** ******* ** *** *****

Hi *****, We would like to extend our sincere apologies for the experience you've described. We take your concerns seriously and are committed to resolving this issue promptly. However, after searching our system using the name associated with your complaint, we were unable to locate any current or past subscriptions with our company. This has prevented us from further investigation without more specific information. To assist you better, we kindly request that you email us at ****@*********.com and provide us with additional details related to the charges in question. These details will help us pinpoint the issue and work towards a resolution. Please include the following information: The last four digits of the credit card being charged. The date(s) and amount(s) of the unauthorized charges. The name under which the charges appear on your statement. Once we receive this information, we will conduct a thorough investigation into the matter and take the necessary steps to resolve it. Your feedback is invaluable to us, and we want to ensure you have a positive experience with our company. Thank you for bringing this matter to our attention, and we appreciate your understanding as we work to rectify the situation. We look forward to resolving this issue together.

This company from now and again has been taking money out of my account. I don’t even use this website. Iam here having a hard time keeping up with my bills because they have consistently continued ******** money out of account. Can you reimburse my money before I take further steps. It is so annoying and they will not even respond.

Hello *****, I'm so sorry you have not received our responses, and I want to ensure we get to the bottom of why! We have received and replied to all emails from you from both of your email addresses but have yet to receive a response to our replies. Have you checked your junk/spam folder for our responses? We have located and cancelled your active subscription to Housekeeper.com under this email address. I can assure you that no further charges will apply, and you should have a confirmation email in your inbox. As a reminder, you purchased the subscription on August 25, 2022. Please reach out to us at ************************************************ if you need any further assistance or details. We are more than happy to assist you. Warmest regards.