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          Business Profile

          New Car Dealers

          Dilawri Group of Companies

          This business is NOT BBB Accredited.

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          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

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          Complaint Status
          Complaint Type

          • Initial Complaint

            14/03/2024

            Complaint Type:
            Product Issues
            Status:
            Answered
            I am writing to express my disappointment regarding the 2022 ***** *** *** which i Picked up on February 10th 2024. ** *** * *** **** ******* **** * ****** ** *** ******** *** ** ********** *** *** ***** **** February 13th 2024 when the battery issue started. I *** ******** *** ****** came to you and explained the issue and agreed to what we discussed and again had the same issue on Feb 16th 2024 after which the battery had been changed. I had observed another issue for some time and took it to *********** ***** today for checking the same. The issue was the driver seat is wobbling when I brake during driving. *********** ***** inspected the same and said that the Frame has to be Changed ***** ****** ******* ** ** *** ***** Within this short span of time after purchasing a vehicle I am facing lot of trouble. When I asked about the inspection you said everything has been inspected.  * ** ******* ************ **** *** ******* ** * ********* ** ******* **** **** **** **** ********* ** ********** ***** *** * ******** ********* ** *** *** *** *** ******* *** * *** ** ** ****** I hope I can return the car and get the money back ** *** * ********* *** **** * ********* *********** Please let me know when i can come for this.

            Business response

            01/04/2024

            Thank you for bringing this complaint to our attention. 

            The outlined issues have been addressed and resolved to customer's satisfaction. 

            ******** ** * **** ** *** ************* ******* *** ******* **** ** ********** ***** *** *** ******** *** *** ********** 

            While the Parts were on back order, a courtesy vehicle was provided to the customer and after completion of the work, the vehicle has been dropped off to customer's location as a gesture of goodwill and all of the items were done at no cost to the customer. 

            The GM and the Service Manager at ********** ***** have met with the costumer to discuss the matter in detail and followed thru until it was resolved. 

            Customer response

            01/04/2024


            Complaint: ********

            I am rejecting this response ******** *** *** *** ***** **** *** **** *** *** ** ** *** ***** ***** * **** ********* *** ****** ******* *** **** *** ******** **** **** ******** ** ******** ************ ***** ** *** *********** 

            Sincerely,

            ******* ***** ********

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          BBB Rating & Accreditation

          A+

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          Contact Information

          300 - 87 Front St E

          Toronto, ON M5E 1B8

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          (833) 572-1724

          Customer Complaints Summary

          2 total complaints in the last 3 years.

          1 complaints closed in the last 12 months.

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