Reviews

Our well pump motor broke and we had no water. They were the first company to respond. They came and quoted us over $8000 for the repair and 50% upfront, 25% non-refundable. ** ******* *** ******** *** ******* so agreed initially, as we have ***** ******** *** need water. We heard back from other companies who quoted us much less. We called to cancel less than 6hrs after the initial consult, and not only did they refuse to refund the 25% (given that it was still the same day…) they threatened to send collections after us if we put a stop payment on our credit card **** ******* ***** ********* ** ********* ************* *** **** *** ******* They refused to give me a price per part breakdown or hourly labour rate for emergency services. They lack transparency in their business practices *** *** **************. I am in the process of disputing the charges.

I recently called a technician from Superior Plumbing because my water heater stopped working after 15 years of reliable service. I expected a thorough inspection to diagnose the issue, but that’s not what happened. The technician spent about 5 minutes turning it off and on—something I had already tried—and when that didn’t work, he immediately claimed that the heat exchanger needed to be replaced. He added that since my unit was old, this part was no longer available and the only solution was to replace the entire water heater. I asked him to troubleshoot further, but he refused, saying the unit was so old that "the walls could collapse" if he opened it up. He then proceeded to disparage the brand and pushed hard for me to buy a new heater. I said I’d think about it, and he charged me $149 plus tax for the visit. Feeling unsatisfied, I decided to investigate the issue myself. I should mention that my water heater is in excellent condition—no rust, no leaks. I removed the burner, cleaned it (which showed almost no rust), replaced the flammable fumes sensor, and checked the solenoid coil—all thanks to YouTube. After resetting the unit, everything is working perfectly! Superior Plumbing agreed to refund the diagnostic fee after I explained the situation. However, two months and four follow-up calls later—each time receiving the same response ('We're processing your refund')—I finally gave up. ** ********* *** *** *** ** paying a diagnostic fee for a sales pitch for something you don’t need.

** *** called superior plumbing and heating they came yesterday our shower handle not working we’re here 10 minutes charged her 149$ then sent her a quote of 2600$ including taxes for all this work we had a friend who is a plumber come and check and all we needed was a new cartridge. Talk about price gauging will never recommend this company we called the Cobourg office.

First off the charge was 140.00 to access which comes off your bill if you decide to get work done. No problem thinking I need work done and that they would be competitive in price. WRONG Sent a young guy who when asked questions didn't seem to know much. Said your sub pump is broken need replaced for sure. Will call you in about 10 minutes with quote . About 3-4 hours later called and quoted me 2400.00 for a mediocre plastic 1/3 HP sub pump with only one year warranty. I looked up the sub pump and it had many reviews breaking in one year. So if I supplied my own sub pump the quote was 1750.00 I researched how long it takes to replace a sub pump and found it only takes 1 one hour. Wow 1750.00 for one hour so emailed them and said going to get other quotes . Then I will have to pay their 149. Plus tax now sent to me bill. So I had **** **** plumbers come two men who checked out sub pump and right away I heard it working turn on. Not broken will send the boss in about 2 days just to check situation. He came in two days. Talked to me *** * *** ***** about my sub pump Not broken Working good ?? and about my water problem in my crawl space. Only thing need done is one pipe glued will send back guy to glue No Charge at all for anything. ***** **** *** **** ** *** **** **** ****** ***** ****** *** ******* *** * *** ** * ******* *** ******* *** *** ********** ** ***** * *** ** ****** ** ***** *** *** **** ***** ***** * ***** ** ** *** ** *** **** * ****** ** **** **** *********** ** * *** ********* ******* ** **** ** ** *** ** ***** * ***** ***** *** **** *** ***** *** **** * ***** ***. Then I emailed Superior Plumbing and told them **** ***** ** **** ** *** **** *** not paying their bill as my sub pump is not broken. ******** *** ***** ***** **** **** **** ** *** ******** ******** *** *** **** ********

This company sent a plumber to my residence yesterday to repair my sink in the kitchen and to take my sink drain and my pipe out he wanted to charge $1400 for that service today I have a different plumber in is going to cost me less than $500. He was ******* me off and when I complained about it to get my money back, he said I signed a contract that would give him 50% of the down payment of $700 so he would return only $350 to me, ** *** *** ***** ******

This company sent out a person to look at a shutt off valve $140.00 deductible if they were hired to do the work. He looked at the shut off valve, went out to the truck for 10 minutes came back in and said he had to wait for an estimate and when he would be able to get parts. The estimate came back at 1800.00 dollars verbal as I never received a written one. I called to ask where the written estimate was as I had paid for it. Have since had it fixed for $650.00 which also included the outside tape replacement. I would never recommend this company to anyone.

We were told we'd be charged $150 just to have a technician analyze the problem with kitchen sink not draining. Guy arrived in an unmarked old minivan, put on his business shirt in the driver's seat. Came in with a small work bag and we made the mistake of signing an agreement *** ** **** ***** ******** *** **** * **** ****** ********. He shone his light into the sink and said he thought it was grease buildup. If we wanted him to put a plumber's snake down the drain it would cost $250. If we wanted other technicians to arrive with more equipment it would cost $2,200. We stopped the visit right there. Having signed, we felt obligated to send an e-transfer. ** **** ******* *** ****** *** **** ******* ** *** ******** ** *** ***** ****** ** **** ******** The excellent reviews must have been fake.

** ********* ** ******* ** **** *** **** ***** **** **** ******** I booked this company to replace and outdoor faucet that was leaking badly. They wanted to charge $150+tax to show up, and would remove that charge when I agreed to the work. When they arrived, they said that I needed to replace the faucet (which I already knew) and it would cost $450. I asked why it was so much and they said it was because it requires soldering. That is the standard price. This simple job that would take 15-20 minutes to do, would cost me $450 + tax. That is crazy. I paid the $170 (after tax) visiting fee and told them to leave. This seems to be their business practise. They charge a huge fee to visit your place and do an evaluation and then whatever job it is, they will charge $450 or more for the job itself. If you say no to paying the insane price, well, they got you for the visiting fee. I was reminded several times by the plumber that visited, that they record their phone conversations and have it recorded that I agreed to pay the visiting fee. I wonder how much work they actually do or do they just drive around and collect their $170 on each rejected job. **** * *****

***** ******* ** **** **** **** *** *** **** *** ********** ** ** * ****** *** **** *** ** *** *** *** ***** ***** *** ***** *** ********* **** They did work on next door property and had to run a line on ours they promised we would be present when work was done so we could monitor what they did. They didn't call us just did work. Changed there plan and didn't run sewer as far as they said they would we think they ran to ours and joined in our line, very illegal! They said no and had contractor contact me and he said no he didn't and had pictures l said great send them. Company blocked my email and phoning is useless they never call back. Also our clean drain is gone and contractor says he didn't touch but is obvious he did, l sent pictures but heard nothing back. This week our lawyer is going to court to ask for damages and proof of what they did. Please stop this company from doing business obviously customer service is not in their hand book.

We recently needed a plumber for a clogged toilet. We are in Hamilton, ON. ** ****** contacted this business first thing in the morning around 9 or 9:30 am. He was told that someone would be out between 4-8 pm (so CLEARLY not considered emergent). When the tech arrived, he came in the front door, went to the basement, out our side entrance and back in, snaked the toilet and went to his truck. All of this took less than 15 minutes. He sat in his truck for LONGER than that to write up the bill. When ** ****** came back in and told me that he was charged $467 and change for the job,,,,I LOST it!! I called to speak with a supervisor on the next business day. That call wasn't returned for another day. Then I was basically told that I was the going rate. I advised the gentleman that called me that it WAS NOT the going rate, as I had contacted SEVERAL other places who ALL said it shouldn't have cost me more than $200 or maybe $250 (if it was emergent) based on exactly what I was telling them. I was then told that if my spouse had not purchased the "yearly package" the cost would have been over $600. This yearly package is only good IF you should need them and basically only bumps you ahead of others. In order to fix the situation, I was offered to receive my taxes back on the condition that I would refer them to my friends and family. I politely thanked the supervisor for his time and told him to keep the taxes, that I would not only never refer this company to anyone but, that I would also be leaving this review.