Reviews

I have excellent rated (***) credit score. Came back as credit check failed to which the advisor couldn't tell me why. Now even if I call and get whatever flag that might have triggered the fail cleared up, they cant do a credit check till after 6 months. Called multiple people and they say the same thing that its 'policy' very frustrating experience and I'm taking my business elsewhere.

* ***** **** * ***** ** * **** Recently I got an offer from a different provider and want to port out my number to that service as I have been using this cell number for many years. Many of my friends, family members and customers kept this number for contact so it will be a hassle to contact every one of them to stay up to date. I initially went to Freedom looking for help in investigating why I cannot make the port out and their explanation is they never received any request from my new provider. Giving them the benefit of doubt I contact my current provider and ask if they can make the request and they assured me the request was sent but was ignored by Freedom. So I went back to Freedom and they just keep kicking me back to my new provider and cannot give me a reason for all this trouble I’m going through. For days I have been calling in waiting for hours repeating myself over and over again why I want to switch my service and that I do not want to accept their offer. Finally today I did not want to wait anymore and push them for an answer they said they cannot port out number manually when every other provider has a team to do this. They just keep lying to me that they did not receive any request and that they cannot help me I am just stuck with paying for two accounts. Worst thing when I request to cancel, they keep telling me that if I move out I cannot register back in and that I will lose the number. At this point I am sick of what’s going on and ready to forfeit the number and when I check my bank to advise them on stopping future payment the bank told me they just made a transaction when my next billing is not until the 30th.

**** ** ***** ******** I have an excellent credit score. 850+ and was rejected from a Freedom plan on boxing day due to 'Bad credit'.

MY BALANCE IN PREPAID ACCOUNT WAS 45 and after I changed my plan they reduce my balance to 32 so that I can top up. They ***** you and want you to pay them. They also take money out of your card first then the top up balance. **** **** **** **** ** *** ****

Most companies offer a pro-rated refund if you close your account before the term ends, but not Freedom Mobile. I had a yearly plan for $150, which I prepaid in full. I found a better plan with another company. I tried to terminate on the Freedom Mobile site, but it forces you to have a ******** chat with an agent. So I had to upgrade my ******** app and then proceeded to ask for a cancellation. Someone answered my texts, but would not disclose his or her name. I asked for a prorated refund but they said their policy "does not allow" refunds for prepaid accounts ** **** *** ** ****** **** ******** ** *********. I said that many companies offer pro-rated refunds. I had 42 days remaining on my term. $150/365 = $0.41 per day, which means I have a $17.26 refund. It's not much money, I understand, but I am not using the service for 42 of the 365 days that I paid for, up front. If they are refusing to refund all customers who terminate prior to the end of their term, then they are making a lot of money for doing nothing. No data, no calls are going through their system, and yet they are holding onto my money. ***** **** ** * *** ******* **** **** ** ******** ******** ** ******** ***

In October, I purchased a new line and plan from the Freedom Mobile store at ***** Centre. There was an issue with the number I initially selected, and I was asked to choose a different number. I was told that the first number had been cancelled. Three months ago, I set up automatic payments for my phone line, and I believed the payments were being made correctly. Unfortunately, for the past three months, I had been paying for the initial unused number they had given me, because both my actual phone number and the supposedly cancelled one have the same account number. So, I was paying for nothing. I spoke with customer service, and they told me I couldn’t get a refund for the $110 I had paid unnecessarily. I was only able to get $40, which was the remaining balance of the unused number. In short, due to the inexperience of a Freedom employee, I lost $110. And Freedom does not stand by their employees' mistakes. Be cautious.

HORRIBLE customer support The basic service provided by Freedom has been decent, and their plans quite affordable. They have two MAJOR problems however: * * Their international roaming plans are a complete mess - ** daughter was stranded after landing in Spain, with no phone/text/internet at all. Even after "fixing" the problem, her phone worked but consistently failed to connect to several critical numbers, including her bank in Canada, the local *** ****** branch (her transport both ways), and me. They never fixed this in the six weeks she was there and gave no explanation. ** The customer service is ********* inadequate. The online text chat is handled entirely by ************* trainees that take 10 minutes to respond to anything, and mostly know nothing, nor have any authority to take any action. They charged two different roaming plans to one phone, leaving the other without coverage, and would only provide that coverage if I paid again. Only when I got my bill much later did I discover what they had done - they were ******** unaware of their own billing mistake. The tech support is more capable, but they take a VERY long time to reach, sometimes hours, and they never give you a number to call them directly, just your ticket number, so you have to wait all over again every time they fail to fix your problem. If this company wants to be taken seriously they HAVE to completely redesign their ****** amateurish customer support system.

Application for a phone plan was denied after credit check although I have excellent credit and no debts. Was offered a prepay option with a 50 dollar deposit. I could not get any explanation why my credit was rejected. I have since read many other posts on line similar to mine. I have spent a fair amount of time trying to get someone to help me but all they suggested was to prepay for service. I would like to know where they get this information from as my bank said my credit is excellent.

very cheap company. Takes advantage of customer mistakes, tricks you into paying higher rates for the same service.

Impossible to deal with. Will not communicate by phone, only text. Stores are not at all helpful and provide the wrong information in most cases.