Reviews

They lost us as clients after they decided to n cancel coverage for the RSV vaccination when Canada health is encouraging us seniors to get it. This is $293!!

***** **** *** ******* *** *** ******** ******* *** ****** You pay ******* *** **** and they give you nothing in return. I have been trying to gain access to my account for a couple years now. After four attempts on the computer and two phone calls with their reps I still can't gain access to my account or even make a claim even though all the login and password info is correct. It still denies me access. ** **** ******** ** *********** ******** ** **** ******* ********* **** ******* ** ******** *** **** ****** **** ** **** *********** ** **** **** **** **** *********

It took two months for Manulife to process my short-term disability claim, they literally sent me a response on my first day back to work. They denied my coverage on the grounds that I don’t consistently work the minimal number of hours they had in a contract between themselves and the company I work for, I wasn’t even aware of this. My hours are all over the place, sometimes I get stat holidays, sometimes I don’t and I have to ask for it to be on the following pay, vacation isn’t always paid-out during vacation time it accumulates and is paid out at the end of the year, hours are missing here and there, and sometimes my hours just fluctuate based on staffing needs. Therefore, my hours can vary from week to week. Regardless, the company I work for and myself have been paying for these benefits (STD, LTD, Dental, basic health) since 2021. Basic health claims are processed usually within two business days, no problems. So why would prescription claims be covered and not ***? When I look on my Manulife account includes ***. It’s been eight months; my appeal was rejected, and this still really bothers me. **** ******** ** * ***** * ***** ******* **** ******** *** **** ********* **** ** ***** ********* **** ****** *******

Worse claim department ever. They say they can't process claim on a cash register receipt even though it contains all the information they need. For 8 years I have been sending in claims for the same products using cash register receipts with no problems now they are refusing to accept these. What am I supposed to do

*** **** *** ** *** ****** **** **** ** ** ** ****** ** *** ****** ** *** **** **** **** ***** ***** It took 6 months to get my funds from them. **** **** **** ****** *** **** ***** *** *** **** *** ***** **** ***** ***** ** *** *** *** * *** ******* ** ***** ***** ********** ** ***** **** * ******

******** ****** ** ************ *** ****** Claims denied multiple times when covered by work group benefit plan. Prescription medications not being reimbursed after submission with no reason why? Customer service is no help with their cycling technique to get not resolution to fix the problem. ****** ******** ** ******* ********* **** ***** ****** ***** ****** **** **** **** **** **** ** * ** ****** ***** ********** ***** ****** ** * ***** ****** ******* ****** ******* **** ******* *** ********* **** ******* ********* **** *** *** ***** *********

Unbelievable poor experience with Manulife, it was a nightmare. **** **** **** *****  It took 2 months and 3 days to transfer my RRSP funds from Manulife to a RRIF at my financial institution. My financial institution had to begin the transfer process twice. The first time my funds disappeared from my Manulife account 25 days after receiving the transfer request from my financial institution. After many days and effort on my part I discovered that instead of transferring out, my funds were put into a different Manulife account without my knowledge or consent. I had no idea where the money was, plus I was charged a multi-thousand fee for that transaction, and Manulife claimed to have no knowledge of the transfer request. Calling Manulife is awful, you get a call center with employees who hardly speak English, barely understand English, and have very little knowledge about the business of Manulife. After I was able to speak to someone higher up, it took an additional month to finalize the transfer. I have a list of many more things that happened during this transfer but will stop here.

i have been employed with **** ****** for 21 years, insured with Manulife. Manulife has screwed up all my claims, repeated robot info on the phone, and no one knows how to analyze, interpret, just pass the file from 1 table to another. I have filed for ombudsmen too. TOO MUCH ************ with overseas agents, no one knows what to say about the policy, so much wrong info my goodness,** ** *** ****** *******. Everyone gives wrong information about my plan and i keep paying out of my pocket *** * ** ** ***.

******** ** *** ***** ******* * **** **** ***** **** ** ** ****** ******** *** **** **** * *** **** **** ******** ********* *** *** ******** ************ **** **** *** *** ***** *** * ***** **** ***** ******* They have repeatedly screwed up my claims for over 3 1/2 weeks now. The first mistake was my own, as I accidentally set up my account with the wrong transit number. Once I realized it, I quickly fixed it and advised them. At this time I entered all of my manual claims into the site, as my benefits were still active. At some point I had quit my job, but my plan was still active a week later and I was going to both direct billed and regular appointments. Eventually the employer contacted them to tell them my quit date, so while I was waiting for them to fix and re-issue my original claims to the right transit and bank account they decided not to pay me for 3 because I no longer had access to the site and even though they were originally processed and were to be paid to me they decided not to. Then there were 3 left they said were good to be paid back to me. Then they decided to lump 2 of them together and they didn't pay attention and reissued them to the wrong bank account again. While I waited for them to fix this issue I asked about the 3rd claim but they said it was missed altogether. Then while I waited for them to fix and re-issue the two lumped together I get an email saying I won't be paid for own of them as the service date was after I quit, but it was actually the date I entered it into the system. Now I'm waiting for my 2 last payments for 200.00 each and now they are saying I've been overpaid! I only received one payment originally when I first fixed my transit number. ***** **** *** * ******* ***** ** ***** ****** *********** **** **** *** ****** * ** *** *** **** ****** **** **** ** ********** **** ** **** *** * **** ** **** ** ***** ** *** ********** I have spent 22 days now talking to this call center in the Phillpines & I am getting a lawyer!

I have been waiting for over 22 days for Manulife to process my claims. They are still pending. I called the company 2 times and messaged them on their app as well but they keep telling me that the wait times are longer than usual. Waiting for 22 days for your claims to be processed is not acceptable! I remember before it was 4-5 days maximum but now it's over 22 days... First I called them they said the wait times are 10 business days, after a week they said it's 15 business days and now they say it's 20 business days. **** *** **** ***** ***** **** * **** *****