Reviews

******** ******** ********** ******** Always having to wait for replacement appliances. 750$ in laundry at laundry mat before even getting response from them. Loss of contents of fridge multiple times over not replacing and trying to have there ******* contractors look at it multiple times. Constant contact and “billing” for things that were in our name, after moving out(months later I might add) Shows up at your property for “fire alarm inspection” but brings contractors to measure up entire property inside for a future renovation with no advance notice. Using the guise of fire alarm inspection as means for entry. All in all ***** ****** company owner ** * **** who after years of being a realtor and landlord and owning this company can’t write a simple check properly for n12 compensation.

While we respect *****’s feedback, we feel we must address some items he has brought up in his review, as we feel they do not fairly represent us, Brick Properties Inc. as a dedicated 17-year business operating in the Niagara Region. As we have explained to him and his ******* and ****** (who are also tenants) multiple times, appliance repairs and replacements are subject to availability of parts and products. We work with multiple appliance companies in the area to source parts and replacement appliances, and all work is done through licensed appliance technicians. While we make every effort to address these issues as quickly as possible, sometimes there are delays outside of our control, such as shipping times or technician availability. All issues of ***** and his family were addressed over the course of their tenancy as promptly as possible, just not perhaps at the speed ***** wanted, which again, is unfortunately outside of our control, which was communicated to him. In 2020, they reported the washing machine was broken on April 28. A brand-new machine was delivered the following Monday, of which during the pandemic, was a surprising turn around time. In 2024, this new machine (2020) was once again broken. It was reported on April 26 and again a new machine was ordered. A shipping issue outside our control caused delays, further pandemic related issues, and it was reported that it would not arrive until May 28 – once it did it was installed immediately. This was communicated to the tenant. The issue with the fridge was reported on April 14, 2023, and once again, a brand-new fridge was ordered and shipped. It arrived April 26 and was installed. No other service request was ever provided regarding the fridge or any issues with the newly installed machine and we have the documentation to provide for these dates and our prompt communications. In regards to his complaint about loss of food items because of the shipping time for the new fridge – we require all tenants to have tenant insurance for these exact situations. The tenant was advised to reach out to his tenant insurance provider, as these food costs would have been reimbursed to him. Why he did not do so is a mystery to us. Fire inspections are mandatory as per the Ontario Fire Code. All tenants are notified at least a month in advance of these inspections and we aim to perform two per year. As part of our goals to minimize interruptions to tenant’s daily lives, we also try to schedule insurance inspections, general inspections, and any other preventative maintenance and wellness items at the same time so the tenant’s unit need only be visited once. This is not unique to this property and any such inspections are accompanied with a notice of entry detailing the nature of the inspections, given to the tenants at least 48 hours in advance. At Brick Properties Inc., we strive to address all service requests in a timely manner. *****’s unit was the cause of many maintenance issues (complaints by multiple neighbours and landlord tenant board issues caused by the tenants themselves – despite this, we worked to address each of these issues with kindness for the benefit of this tenant and his family. This tenant **** on his application and brought multiple dogs into the property after declaring he had only one pet, and the building and property developed issues with rats and other pests due to them not picking up after their animal’s feces and hoarding. We had ongoing issues with complaints about junk left around the property, and cleanliness inside the unit, and there were substantial (4 figure) damages to the unit when they left. Multiple waste bins were required to remove the items left behind after their departure. Due the nature of the owner’s family personal situation, the landlord made a courteous effort to explain their personal situation to the tenants out of respect, so they could fully understand the process and hope to receive the same respect in return. Despite this attempt, ***** was verbally abusive and argumentative even after multiple accommodations were made to extend their stay and allow them to move out on their own terms. The tenants were provided a cheque on the was advice provided by a para-legal and bank teller (not the landlords mistake), as one of the names was incorrectly hyphenated which caused an issue at the bank for the tenant to cash this cheque. As soon as this was brought to our attention, a new cheque was re-issued and the tenants had it cashed, all within 3 business days. Although we wish ***** the best in his new home, we would like the landlord to re-coup the rent that was unpaid for the overstay in July 2024, the water bill that is still outstanding, and the clean up costs that we have countless pictures and some video of the property to show how these tenants left the property when they provided the keys and left the property in full. We trust that this response provides adequate explanation to his concerns regarding our operations, and demonstrates to any other readers our commitment to our maintenance and legal responsibilities for all our properties and tenants. Sincerely, Brick Properties Inc.

Worst property magement ever. Neighbours upstairs, have garbage all over the backyard, attract skunks and mice, take my parking space, the man upstairs video tapes my under age children playing in the backyard and Brick won't uphold my lease in the sense I can't enjoy/use most spaces that are included.. Can't use most of the spaces slotted in my lease. . They do nothing. Let the neighbours do what they like. The hole in my ceiling, from a busted pipe, allowed me to see right into their apartment and listen to him hit her. Listen to them vomit, use the bathroom, cough, etc...The toilet water that leaked into my living room for over almost 2 years was enough to never let us use the living room or ever put a Christmas tree up for my children. Front yard was dug up by the city, last year. I've been fighting the dust for months. Front yard looks horrible. Power pops because of shoddy electrical, neighbour calls the police on me and accused me of mischief. Brick contractor comes to the house and tells me to get it out of my f****ing head that there is an issue with the neighbours. Brick has done nothing. I have secreen shots, and countless pics, recordings. People need to know that brick doesn't care, especially with the LTB being behind. * ******** **** ** ******* *******. I could never leave my children to run to the store, I could not go in the backyard...**** ***** ***** *** ********* **** ** ****** ** **** ** *** ***** ****** ** ******** ***** *** **** **** **** *****. I have so many stories about their negligence. One more: brick asked me to jump the curb and not park in my driveway because she said it wasn't in my lease. (It was on the first page) Tiffany wanted me to make space for the neighbours to park off street even if it cause damage to my truck. So with the 36 inches for paramedics to be able to get to the other apartment required by law, and then the neighbours truck, I was to hop the curb and park on the city water pipes in the front yard.

Firstly, I would like to say that we have never as a company have ever used vulgarity towards any of our tenants. Upon request, we received multiple videos from both tenants. All of these videos show no evidence of any abuse and make no sense what so ever. These tenants were unfortunately unable to behave in a respectable manner to each other despite the dozens of times we contacted both of them via phone, legal notices and in person. All are documented in our property managements software program. As mentioned we made numerous attempts during *****'s visits to our office when she spent time personally telling us about her inability to get along with her neighbours which were also putting in as many complaints against her as she them. Regarding parking, ***** had a spot to park and was able to park on-site or there was a street parking option if she wanted if there was not a current space available in the driveway. Every maintenance request is documented and we have picture proof documentation to show as such as we do for all tenants complaints and requests. We have an entire file for this tenant to prove that we have done absolutely everything in the power of a Property Management Company to resolve the issues presented to us by both parties for this property. We strongly recommended to all tenants for their personal disputes that were of a threatening or violent of nature are to be reported to the Niagara Regional Police for domestic disturbances and the incident reports would be kept on file in case further action deemed necessary. None the less, no matter what we did and how much we tried to help this tenant, she expected us to break up domestics and step out of our legal rights as a management company to side with her. We felt that we did our best to help this tenant in every way we could during her tenancy. It is unfortunate that these tenants were not able to get along. We provided ***** with options to handle the situation to try to make her living arrangements more pleasant such as having a mature discussion with the other occupants, further action from the proper authorities and to try to get along with each other as this might have deescalate the tension. In the end, ***** chose to move out after a disturbance notice was served to the other tenants. We wish her nothing but the best in her future endeavors and the best of health for her and her family.