Complaints

• Initial Complaint

  04/05/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My mother passed away September 3, 2020. Our family went to Brock and Visser funeral home for the arrangements. They offer a package where they handle everything and it is all conveniently included on one invoice, ie: LFP obituary, facility for ceremony, cremation and coroner fees as well as the organist, flowers, registrations and documentation, monument inscription ETC. I received the final invoice on September 24, 2020, and it was paid in full on September 24, 2020. Brock and Visser are claiming I tried to avoid paying for the flowers they ordered at my request. I never noticed that they failed to include the amount owing for the flowers, I paid the final invoice issued, as it was to include all items. I was told in an email from Greg Visser: "I am discouraged by the fact that the flowers were ordered, present for your mother's service, and then denied to be paid for by yourselves because of human error. In this case, I believe it is a true error on our part that you didn't receive the true final invoice." I never once said that I would not pay that is a lie, I did not deny or delay payment, and in fact I paid the invoice the same day it was issued to us by Brock and Visser. This was their error, admitted by Greg Visser. I would like this taken off my credit report as it is a fraudulent claim of nonpayment. Scott McClure

  Business response

  09/06/2022

  Business Response /* (1000, 8, 2022/05/19) */ I have spoken with John Brock and reviewed the file and emails we received from the family as I was unfamiliar with the issue at hand. I notice here an amount of $311.83 was paid to the credit bureau. From there I am unaware of how long it stays on your credit report and this is something I will look into. If the family wishes to reach out via email or phoning the funeral home they may do so. Consumer Response /* (3000, 10, 2022/05/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not feel we should be reaching out to the business to rectify their mistake. The business should do what ever is required to remove or correct the credit report. Would like to understand the steps they are going to proceed with to rectify the situation. Business Response /* (4000, 12, 2022/05/20) */ The individual whose name is on the collections bill must contact ******* Canada and ********** themselves to have it expunged. They will require proof that the bill has been paid.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩