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          Business Profile

          New Car Dealers

          Knight Honda

          This business is NOT BBB Accredited.

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          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

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          Complaint Type

          • Initial Complaint

            06/09/2022

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            MY SUV was brought into the shop to get valves and cylinders repaired first in fall of 2020. After spending over $3000 - the problem was "fixed" August 2021 same issue happened again - they covered some and I had to pay another $1600 to fix the same problem. August 2022 - My SUV has now been in the shop for two weeks. On Thursday, Sept 1st, my boyfriend was told we would only have to pay around $300. On Friday "they lost his number" and told me that it was $650 to pay and that they only temporary fixed the problem and it will happen again so to sell it so someone else can deal with it when it happens again. Considering this is a problem that they just keep Temportary fixing to make money off of every 9000 KM, this should have been FULLY Warrantied as they have not fixed it properly every time I have brought it in to the shop. When I talked to the service manager on Friday, I told them we would deal with it more after the long weekend. My boyfriend went in while I am at work and he said they wouldn't warranty the parts. I called Honda Canada and they contacted the shop to make arrangements as they did not agree with what the dealership was doing. They told my boyfriend he would be able to get refunded in the afternoon. Going back up there, they are now denying it again, saying it is not being refunded or warrantied, even though it should be warrantied as there have only been 9,000 km since last fix, Honda Canada called and discussed it with them as well, and the service manager fully admitting to me on the phone that they were just temporary fixing it for a 3rd time and to sell it so it can be someone elses problem

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          BBB Rating & Accreditation

          B-

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          Years in Business: 24

          Customer Reviews are not used in the calculation of BBB Rating

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          Contact Information

          Moose Jaw, SK S6J 1L4

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          Customer Complaints Summary

          1 total complaints in the last 3 years.

          0 complaints closed in the last 12 months.

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