Complaints

• Initial Complaint

  11/05/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Hello , I bought a truck from the Nissan dealership and based on their inspection for the truck nothing was wrong with it nor could you notice what was wrong without a professional mechanic looking at it , total price was around 23000 dollars , I gave them 5000 dollars down payment and they refused to fix anything that I requested except some some small paint chips before it left the lot , I have have 4 different places look at the truck and many things are wrong with it , I was quoted a total of 6500dollars to fix these issues that clearly were there when I bought the truck , if they were in the report I would have never bought the truck without them being fixed , they have refused to fix anything whatsoever and I’m still paying for a truck that as of yesterday was not even operational, the mechanic said that all of these issues had been here for a while and any professional would know that, I have 100% been lied to , to make a sale and they succeeded , I have spoken to a lawyer to get legal advise , the financing company that handles the loan, the dealership themselves , soon will be speaking to consumer protection and the court house on how to proceed , *** *** **** ** ** **** ** **** ***** * **** ** ******* *** *** *** ****** ***** **** ****** ********** *** ***** ******* * ***************** * **** * *** **** ***** ********** . I have paid 11000 dollars into this vehicle and and still paying for something riddled with problems , there is no possible way any of these issues could have been “overlooked “ by a Nissan mechanic , my entire experience with the manager **** and this truck have left me with nothing but rage and disgust that someone thinks they can get away with something like that. PLEASE HELP ME ??

  Business response

  01/06/2023

  Good Morning,

  I have spoke with ***** several times about the truck that he purchased from Regina Nissan regarding the inspection and reconditioning status, along with provided the mechanical inspection information of the vehicle before he agreed to the purchase. There were concerns about certain items of the vehicle, for which I explained that the company could not complete more work to the vehicle without asking more money from the customer. We agreed to a deal based on what fit his budget, and that is why the particular truck was settled on. ***** would like mechanical coverage to come from the dealership's cost that does not align with the inspection and warranty originally provided. ***** and I have gone over that on a vehicle of the age that he purchased, we provide a powertrain warranty at our cost for 3 months from the time of purchase. The repairs he is wanting covered do not comply with that policy. I have offered that he visit our Chrysler dealership who can provide him with a quote for the repairs, but this is not in his interest. If the work is done through our Dilawri Group in Regina it is possible that Regina Nissan can help with the overall cost of the repairs.

  Thank You,

  **** ****

  General Manager

  Regina Nissan

• Initial Complaint

  09/05/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  There is too much to write here. **** ****** in Yorkton stole a part off my engine, they did not balance my new wheels, they did not assist me when the engine hood opened on the highway, abuse from their staff was terrible and even when I complained to the manager, he simply told us not to come back. Regina Nissan was slightly worse. The dealer is about 150kms from my house but we went there because of the previous dealer. I arrived and was told by woman that I should not park outside and should bring the car in. The garage bays were full and I told her so. I told her why I was there, service on transmission and an oil change. After 2.5 hours the car was ready, we paid and went out front to get the car. I got in and was about to drive away when I noticed a red light on the dash. At first I thought it was the seat belt light but it did not go out went the belt was engaged. I looked at the light and saw that it was something different. I went inside to try and tell the service tech about the light and he came outside to look. We went back inside and he raised his voice to me about what I had done. I had not left the parking lot. The light was on when the car was given to me. I was told I had to come back after finding out it was the AIR BAG censor. I asked if it was safe to drive like this and he said if I wanted to go home, I had no choice. I went home very worried, which as I said is a considerable distance. I phoned to make an appointment which I thought would be to correct the problem which was NOT THERE when I gave them the car. I could not come the next week because of a terrible snow storm and was concerned about having no air bag. I remade the appointment and went in the next week. No one would talk to me about what I was to do until the tech ****** could deal with it. I asked him what he was going to do about the problem and he said I would have to pay $150 for a diagnostic. I was concerned as the problem was NOT there when I brought the car in. NO HELP.

• Initial Complaint

  17/03/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  In December of 2021 I bought a used 2019 ****** ******* with which the deal included a command start, a set of all season tires, winter tires and some rims to go with as well as 6 free oil changes all of which I have documentation as well as texts and emails. Once the sale was done and I took possession that’s when the problems started. They had me bring it back to install the command start which when I brought it in they told me their guy was sick which was fine and I rescheduled, I finally got that done and am still waiting for my rims which i continuously have had emails, txt messages and phone calls ignored and when I do get in touch with them they tell a bunch of excuses and that they will be in touch on this and that day but I don’t hear anything from them until I contact them back and this has being going now as I stated over a year now. As well I had mentioned to them in Oct that I wanted to use a second one of my 6 oil changes and that I also need them to look at the break peddle as it has a wiggle and they told me that I should wait and get it all done when they do the rims and tire swap but I have YET to even have any of that done. I will provide all screenshots, call logs etc if requested by Nissan or the BBB as they’re too numerous for the allowable space

  Business response

  29/03/2023

  Good Afternoon,

  We have been in direct communication with Mr. ***** **** and have come to a resolution. The winter tires/rims are on order and will be given to the customer upon arrival. ****** repaired the brake pedal under warranty last week where they also completed a scheduled maintenance of the vehicle. Mr. ***** **** has 4 remaining oil changes with us, the Dilawri Group of Companies SK Region, that we will be completing as they are needed on the customer's schedule. 

  Thank You 

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