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19 Customer Reviews
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Review from Ray D
1 star07/11/2024
I would not use SecurTek, look at other options. I had signed up for their premium service and it was anything but. Upon canceling my contract, they had continued to bill me in quarterly increments; what is interesting is that I had completely removed their system from my home; nothing they were charging me for was active or installed in my premises. While I understand that there is a 30 day cancelation fee of which I am fine to pay; I did not agree with being billed for a service that I did not use. I spoke to them and provided my new service contract clearly showing the date and transfer, they ignored the details relying on their contract and used collections as a means of extorting their last payment from me. ******** ********* ******** ********* *** ******* **** *** ** ****** ** ******** * ***** ********* *** ***** **** ************* after shopping around, there are far better options at a much lower cost available.
SecurTek Monitoring Solutions (Yorkton) Response
08/11/2024
Thank you for your review of your customer experience with SecurTek, If possible, we would like to review and discuss your experience further with you. At your earliest convenience, please call Customer Care at 1-877-777-7590.Review from Tiziana I
1 star05/11/2024
I've been paying this company for 10 + years for monitoring. I had an incident where someone broke into my place and stole my bike while I was out for 1 night. I called the monitoring station ( Securtek) to ask why I wasn't contacted as my door was open and I had the alarm armed. They said that I must have a phone line issue and I haven't been monitored since APR and it is NOV. I said " What?" I'm paying for monitoring, why didn't you let me know when I called for a trouble shooting issue last month? I called a few days later to ask why am I paying, what is this about. They said a manager will call. It's been 2 days. **** ******* ****** **** ***** **** ***** ********** **** **** * *** *** *** **** ******SecurTek Monitoring Solutions (Yorkton) Response
08/11/2024
Thank you for your review of your recent customer experience with SecurTek. Please be assured that we appreciate all customer comments and feedback, as this allows us to improve our practices as a business. With regard to your experience, we would like to review this further with you and determine potential solutions; however, we do require more details including your basic customer information. At your earliest convenience, please call Customer Care at 1-877-777-7590 and let our specialists know you have communicated with SecurTek via the BBB. We will ensure you case is properly escalated and reviewed.Review from Branko M
1 star20/10/2024
In Winnipeg ScurTek not providing any Tecnical service I phone around ten times to inform Securatek and they just give me run around talk but no service , when I realized I ben screw for my monthly fee$ without using my alarm system - becuse it was not working Securatek was not giving my file to my new company in Winnipeg , but they charge me 3 monthts monitoring fee ???? Dont use SecurTek company .SecurTek Monitoring Solutions (Yorkton) Response
22/10/2024
Thank you for reaching out. Upon review of your file I can see that you have cancelled your services and are being refunded for 2 months.. To ensure your concerns were addressed correctly, please contact SecurTek Customer Care at 1-877-777-7590Review from Marion K
1 star22/09/2024
In Moose Jaw, SecurTek has very poor customer support. My smoke detector started peeping, the monitoring station suggested to take it down because they thought it could be expired. They said that they would send a requisition for a ******* ********* technician to come and see what the problem is. This was 10 days ago, so I tried phoning ******* and got no response! I phoned SecurTek again and I was advised to call SecurTek again in 5 days, if I had not heard anything from *******. Well, I have not had any reply or technical assistance! I have been a customer for over 20 years. In the past 10 plus years , SecurTek had a very reliable independent technician who was extremely knowledgeable and prompt! I am very concerned about leaving my home because my home has no monitored smoke detector! I am extremely unhappy about the lack of technical assistance! Do I need to find another home monitoring company? This is extremely poor customer service!!!SecurTek Monitoring Solutions (Yorkton) Response
24/09/2024
Thank you for your review. SecurTek appreciates all customer comments and feedback as it helps us improve the way we deliver services to our customers. We were concerned to hear about your recent experience and difficulties obtaining timely support. We also understand how important it is to have monitoring equipment that is operational and reliable. Since receiving your review, we see that you’ve been in touch with our Customer Care team who are in process of assigning a new dealer to your account for ongoing system support. We can also confirm you now have a service appointment booked to allow for a more thorough look at your equipment. We do apologize for the negative experience you recently had seeking technical support. If you need anything further please let us knowReview from David A
5 stars23/07/2024
I recently had ****** ********* a top-tier SecurTek dealer, install a security alarm and camera system in my home, and I couldn't be happier with their service. From the initial consultation to the final installation, their professionalism and expertise were evident. They took the time to understand my security needs and provided knowledgeable recommendations. The installation was flawless, with their technicians being prompt, skilled, and courteous. They ensured every detail was perfect and thoroughly explained how to use the system. Their customer service was exceptional, responding promptly to my inquiries and following up to ensure satisfaction. ****** ******** has proven to be the best in their field, combining quality products with outstanding service. * ****** ********* **** ** ****** ** **** ** ******** **** ******** **********SecurTek Monitoring Solutions (Yorkton) Response
24/07/2024
We appreciate hearing about the positive experience you had with ****** ********. SecurTek strives to ensure all our customers receive excellent service and correspondence such as yours lets us know that we are achieving that goal. Please be assured that we’ll pass along your kind comments to ***** ********, with thanks for a job well done. Once again, thank you for writing and sharing your kind comments.Review from Judy P
1 star25/01/2024
Horrible company. I was told I could cancel at anytime yet here I sit 3 months later and still being charged. They now tell me I owe them payments until August 2025. I never would have agreed to a contract this long. * **** **** * *** *******. I also had many problems with the system while I had it and things never got resolved. Find a more reputable company. Securtek is not the one. If I could give zero stars I would but unfortunately I have to click on at least one of them.SecurTek Monitoring Solutions (Yorkton) Response
26/01/2024
Thank you for reaching out, we would like to review this situation for you and ensure you are provided with any technical support you may need. In case of any lapse on our part, we would also like to ensure your service agreement has been properly reviewed and explained to you. While customers can cancel at any time, those under an active service agreement may be charged an early termination fee. SecurTek is committed to addressing all customer issues and challenges. Please reach out to SecurTek Customer Care 1-877-777-7590 so we can review your account with you in more detail.Review from Marie G
1 star26/09/2023
I am trying to contact Securetek in Yorkton as the North Battleford site said they couldn't contact. I have been on the phone, listening to Somebody I Used to Know for 20 minutes--I am worried now after reading all the comments below. I just want to talk with someone.Review from Sabryna B
1 star11/09/2023
Avoid, avoid AVOID. **** ****! Paid every month. Sold house and was advised to leave the alarm system at the house and they would contact the new home owner to set up the alarm. A year later, a gentleman called and told me I owed them money and he could clear the bill for me if I buy 2 new cell phone devices off of him. I declined the offer and then our credit report was hit with a $1300 amount. We do not owe this money and it's sad that they can claim we do and negatively affect our life. **** **** **** ***** **********.Review from amir P
1 star10/08/2023
AVOID, THEY ARE NOT MONITORING THE SECURITY SYSTEMS, CANCELLED ABOUT 2 YEARS AGO. AND STILL BEING BILLED.Review from Farook O
1 star02/08/2023
SECURTEK failed to transfer system to new owner after sale of home 2 yrs ago They kept billing me. After 12 mths my mail was no longer sent to me by Canada Post and their bills did not reach me any more. My Credit Bureau informed me that my Credit rating was adversely affected as I owed SECURTEK $377.00 for non payment. To close this matter I payed the CBV collection agency. My Credit Rating remains affected negatively
Customer Review Rating
1.21/5stars
Average of 19 Customer Reviews
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