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          Business Profile

          Hotels

          Merrill Field Inn

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Hotels.

          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

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          Complaint Status
          Complaint Type

          • Initial Complaint

            02/04/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            Was Check in to the hotel for 5 minutes hotel Took my $100 deposit because I called the ambulance for a woman who was Overdozen on drugs. The woman did not come with me was already at the hotel I know I just let her in for 5 minutes to warm up I gave the police full concept to serve the rule and me for drugs and a foul nun So basically their policy is if somebody's odin do not call the end once because it will get you kicked out of your room and it will lose your deposit

            Business response

            02/04/2023

            I personally (**************************) spoke to this individual prior to renting a room approximately ****hrs. I informed this individual that we have had numerous complaints regarding his previous stays, i.e, unauthorized individuals in room, evidence of drug paraphernalia left behind, permanent stains on comforters/towels, high traffic of individuals coming in and going out, used syringe needles and over stays pass check out time (11am). Individual was instructed that in order to honor reservation, they will need to pace a hundred dollar security deposit. After payment, he proceeded to go to his assigned room with another adult female. 

            It was explained to this individual that in the event another situation arrives during his stay, security deposit will be forfeit. 

            Day of question, approximately ****hrs two APD cars showed on the property; three officers came running asking for ******** for possible report of female O'D. Within 10 minutes, one officer came back seeking for ****** and immediately returned to room 205. About 10 minutes later, AFD and ambulance arrived. After an hour and 20 minutes later, they AFD and APD escorted adult female to ambulance and left the property. As soon as the last APD car departed, the individual who rented the room, departed off the property into a black vehicle. 

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          BBB Rating & Accreditation

          A+

          This business is not BBB Accredited

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          Years in Business: 34

          Customer Reviews are not used in the calculation of BBB Rating

          Overview of BBB Rating

          Contact Information

          420 Sitka St

          Anchorage, AK 99501-2830

          Visit Website
          (907) 276-4547

          Customer Complaints Summary

          1 total complaints in the last 3 years.

          0 complaints closed in the last 12 months.

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