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          Insurance Companies

          Umialik Insurance Company

          This business is NOT BBB Accredited.

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          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

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          Complaint Status
          Complaint Type

          • Initial Complaint

            10/11/2024

            Complaint Type:
            Product Issues
            Status:
            Answered
            We own a second home in *********************, which we have insured with Umialik Insurance **** along with our primary home in ****************, for many ******** May of 2024, we received a cancellation notice for our Delta property, claiming that we had ignored repeated requests for us to fill out a questionnaire, accompanied by photos of the property. In fact, we had never received a single notice or questionnaire. I contacted the carrier, Western National Insurance Group (which includes Umialik) and spoke with their representative ***** D *****, who sent me the questionnaire. I filled out the form and supplied the requested photos within a few days and on May 30, I received a reply from Ms. ***** stating "Beautiful! Thank you so much, I'll send these along to our underwriters". I assumed that we would be invoiced for the 2024 insurance. We were extremely busy at that time and it slipped my mind. Yesterday, my wife realized that we had not been invoiced and I contacted the local representative, ***** ********* with *****************. She informed me that our insurance had been cancelled months ago because of non response to the request for both the questionnaire and photos, and non response to repeated cancellation notices, which again, we NEVER received, leaving our home unprotected for four months. This is terrible service and leaves us exposed to potential disaster.

            Business response

            11/14/2024

            We have conferred with our colleagues regarding Complaint 22411926.  Umialik worked with the insurance agency and the insured to resolve the complaint in October, and we believe no further actions are required.  If you have any questions, please let us know.

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          BBB Rating & Accreditation

          A+

          This business is not BBB Accredited

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          Years in Business: 43

          Customer Reviews are not used in the calculation of BBB Rating

          Overview of BBB Rating

          Contact Information

          725 E Fireweed Ln

          Ste 500

          Anchorage, AK 99503

          Visit Website
          (888) 590-5445

          Customer Complaints Summary

          1 total complaints in the last 3 years.

          1 complaints closed in the last 12 months.

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