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          Business Profile

          Pizza

          Uncle Joes Pizzeria

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Pizza.

          Complaints

          Need to file a complaint?

          BBB is here to help. We'll guide you through the process.

          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            02/22/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Unresolved
            DATE OF TRANSACTIONS WERE 2023/12/20 WAS CHARGED TWICE FOR SAME ITEM OR SERVICE FROM BUSINESS. THIS BUSINESS TOLD ME AT THE **** OF THE FIRST TRANSACTION THAT DID NOT GO THROUGH AND TO TRY AGAIN I TRIED WITH ANOTHER CARD. I HAVE FILED A DISPUTE WITH ***** THAT WERE NOT SUCCESSFUL IN RETURNING MY FUNDS. I HAVE THESE

            Business response

            02/22/2024

            I am personally looking to see if the card was charged twice.  If so, a refund will be issued immediately.  

            Thank you for bringing this to my attention.  I believe my crew thought this was an authorization that sometimes shows up on a statement for a few days then falls off.  This does not sound like that and it will be addressed.

            ***

            Business response

            02/23/2024

            I contacted my merchant account provider and they could not find a charge for either $34.91 or $38.20 with a card ending in x8942.

            If the charge was made with a different card, please forward the last four digits of that card so I may continue my research. 

            Customer response

            02/26/2024

             
            34.91 was made with xx1000

            38.20 was made with xx8942

            Sincerely,

            ******************

            Customer response

            03/11/2024

            No response has been made

            Business response

            03/13/2024

            I did respond to the complaint.  I do not shoe any charges for those amounts on that date with the card number provided.  Could I please get the following information:

            Date charged, the total amount and the last 4 of the card number.  

             

            Customer response

            03/13/2024

             
            Complaint: 21332567

            I am rejecting this response because:

            34.91 was made with xx1000
            38.20 was made with xx8942
            Both cards were used December 20, 2023.
            The attachments provided has dates of purchase.

            Sincerely,

            ******************

            Business response

            03/20/2024

            Thank you for providing the last four of the credit card numbers.  Now I am able to log into the system and find the transactions and credit the proper accounts.  You should see a credit appear within 3-4 business days. 

            Again, thank you for providing me with the proper information.

             

            *****************

            Uncle ***'s Pizzeria 

            Customer response

            03/27/2024

            Still not satisfied with results because refund has not been issued 

            Customer response

            04/09/2024

            No refund has been received 

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          A

          This business is not BBB Accredited

          Search for Accredited
          Businesses in this category

          Years in Business: 31

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          PO Box 112645

          Anchorage, AK 99511-2645

          Visit Website
          (907) 248-9404

          Customer Complaints Summary

          1 total complaints in the last 3 years.

          1 complaints closed in the last 12 months.

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