Complaints

• Initial Complaint

  04/26/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We purchased a new 2023 Can-Am Defender *********** from Delta Powersports in April of 2023. When the dealership offered us the extended warrarnty, we weren't going to purchase it. We then asked if we could take the SxS to the ********* location for warranty work if we bought it. The finance officer we worked with (*******************) confirmed that we would be able to as we were not willing to take it to Delta Junction for warranty work. This past snowfall we were plowing and the "Check DPS" came on the dash. When I called to talk to the dealership about getting it in, they told me I would have to bring it back to Delta Junction for warranty work. This is in complete contrast to what was confirmed to us at the time of purchase and we would not have bought the extended warranty if we had known.For me to take time off to take it to Delta Junction ***** a full day of vacation as well as feul costs. Since my current salary puts my hourly at roughly $89/hour and $700/day. Since that would have been $1400 in lost vacation time, it would not have been worth the extended warranty in our opinion and would not have purchased it.

  Business response

  04/28/2024

  We tried contacting ****** but could not reach him on the phone.

  I think that this is a misunderstanding. The warranty that he purchased is an OEM warranty and is good at any *** dealer in the ***. There is a *** dealer in **************** where his warranty would allow him to get the unit repaired under the terms of his extended warranty. There are many options for him to take. We have a store in **************** but that store is not authorized to do warranty work for the *** products because we do not carry the *** line in the Fairbanks store. He can drop the machine off at our *************** and we are able to transport the unit to Delta on a space available trip (No charge to him) that we make back and forth weekly. He can take his machine to the local Fairbanks *** dealer ******** and use his warranty there. We can refund him the $1300 and cancel his warranty, if that is what he wants.

  The problem is, he made one call to the store and talked with one of our newer service writers. He never followed up and asked to talk with a manager, if he had, his results would have been much different. I am sorry that his experience was this bad but we are happy to make things right. He just needs to answer our calls or reach out to ******************************* (Service Manager) and we can get things worked out for him.
  

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