Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Share
Business Profile

General Contractor

Chandler Roofing

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in General Contractor.

Complaints

Need to file a complaint?

BBB is here to help. We'll guide you through the process.

File a Complaint

Complaint Details

Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

Filter by

Showing all complaints

Filter by

Complaint Status
Complaint Type
  • Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    Roofing work contracted for replacement of roof in December 2022 and completed in Spring of 2023. Receipt invoice states 10 year workmanship warranty and roofer put holes in the sheeting and shingled over without disclosing damages they had caused to the roof. Multiple attempts were made to contact the company via phone and text messages to get the issue resolved but the company never responded.
  • Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    In March 2023 we signed an agreement with Brian Chandler with Chandler Roofing to install a new roof for our home in Eagle River, AK. A 50% depost( $4500) was paid. Upon removing the shingles off half the roof, Brian informed us that he miscalculated the square footage of our roof, and insisted that we pay more money in order to receive a full roof even though that was not the agreement, otherwise for what we agreed to pay ($9000), he will only install half a roof. He told us if we didnt agree to pay more or settle for the half roof then he would leave our roof as is and we can hire a new contractor to finish the job, but he would not refund any of the deposit. Given our circumstances at the time and impossible to secure another roofer timely, we had to settle for only a half roof re-roof. Brian told us that he would focus on the half of the roof that had the most leaks. With the ********** came with a 10-year workmanship warranty. Brian told us that if we ever hired another contractor to do any kind or repairs on the roof, it would void his warranty. We ended up paying $7500 for a half re-roof.On August 30th, 2023 we notified Brian that the same ceiling was leaking rain again. He agreed to come out on September 9th, 2023 to reassess and mitigate the leak and make the necessary repairs. Brian never showed up on the 9th. Since September 10th, 2023 we have attempted on several occasions to reach Brian via phone calls, text messages, and email; however, we have not heard from Brian. He has been avoiding our us and neglecting the agreement. We are put in a position where we cant have another roofer come to mitigate the leak in fear that it will void the warranty, but yet, Chandler Roofing is not helping us either and we have an active leak in our home.

Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.