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          State of Alaska Department of Revenue

          This business is NOT BBB Accredited.

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          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

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          Complaint Status
          Complaint Type

          • Initial Complaint

            10/08/2024

            Complaint Type:
            Product Issues
            Status:
            Resolved
            I have been repeatedly denied the right and reasonable ability to fill out a 2024 PFD application and receive a PFD benefit by the State of Alaska. I have never been able to type in my *** on my ******* phone and ******* tablet because its invisible and remains blank, as ***** from *********, will verify by my call last Friday Oct 4th. The form wont process. I contacted the *** office in January of 2024 a few times about not getting into the web site as well as Senator *** ***************** I finally received an electronic copy, printed it out and turned it in. I was notified in March a piece of information was missing by ******* **********, *** employee. At his request, I drove to ********* ***** in ******* on March 19, 2024 at 10:15 am to fax a correction. I have the receipt for that fax. The application was never updated and resulted in a denial of a dividend which I discovered last Friday. No PFD check was deposited. Why didnt he correct and process the form? Why didnt he call if he didnt receive it? I called ******* Friday but have not heard back. I want my 2024 *** benefit and also want the *** to fix the *** invisible problem because in 3 months Im going to have the same problem. No online access to fill out a form. The continued lack of response and negligence by all; *** **** of Revenue, *********, ******* **********, and ************************ has resulted in nothing but emotional stress, anxiety, and financial hardship. Im being fought tooth and nail and being successfully denied a PFD, a given public benefit, by the very people paid to help.Why are these people able to do this? Ive lived here 54 years. 1. Why doesnt the *** log in work still? 9 months later? 2. Why am I constantly babysitting these people when its their specific job to facilitate the ease of processing? These people are delivering pain and misery. 3. Why cant they just correct my form over the phone?

            Customer response

            10/23/2024


            This complaint is resolved. Thank you very much for the help! Senator ********** Office called yesterday afternoon and said the 2024 application has been approved and since it's a paper application it will be distributed Oct 24th. Thank you so much for the help! Please tell Senator I office thank you as I did. I have been really stressing about it and it's so nice to have it resolved. Really appreciate it!!! ******* Mason 

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          BBB Rating & Accreditation

          NR

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          Contact Information

          PO Box 110405

          Juneau, AK 99811-0405

          Customer Complaints Summary

          1 total complaints in the last 3 years.

          1 complaints closed in the last 12 months.

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