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          Business Profile

          Beauty Salon

          Selah Salon & Health Spa

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Beauty Salon.

          Complaints

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          BBB is here to help. We'll guide you through the process.

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            05/14/2022

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            I have $243 in gift cards that my husband and I purchased for each other as gifts to use at Selah. I called yesterday 5/13/22 to book services and the person that picked up the phone said that they are under new ownership as of two months ago and they are not honoring Selahs gift cards. I attempted to contact the previous owner for a refund and the message box was full. I then sent a text but have not heard back. No attempt was made to contact me regarding these gift cards even though I have been a customer of the spa for years and I am in their system. This is theft and I want my money returned to me.

          • Initial Complaint

            03/30/2022

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            My son bought me a ****** gift certificate.I called last week and was told they were bought by a different company and they are not honoring any of the gift certificates they had on file. I told her my son spent ****** and now I dont get the service and what poor business dealings this is. I asked her why they didnt call me they had my name and phone number to let me know I needed to use it before it changed owners. She said they did t have to do that and thats just what her boss said they were to tell people.

          • Initial Complaint

            03/28/2022

            Complaint Type:
            Sales and Advertising Issues
            Status:
            Unanswered
            Selah salon sold her building and she nor the new owner (a former Selah salon employee) will honor any gift cards. Mine is for $100.00 and Im seeing on ******** that there are many more people in my shoes.

          • Initial Complaint

            03/12/2022

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            I was given a gift card to this business from a relative as a gift. The gift card has $100 on it and does not expire until 12/22. Selah Salon has apparently changed to new ownership and the new owners will not honor the gift card. No attempt was made to notify me that I needed to use the gift card by a certain date before the business was sold, nor was a cash refund offered. I now have a worthless $100 gift card. An attempt to contact the original owner has been unsuccessful. This is blatant theft and I would like my money back.

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          D-

          This business is not BBB Accredited

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          Businesses in this category

          Years in Business: 17

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          2050 E Bogard Rd

          Wasilla, AK 99654-6536

          (907) 357-3155

          Customer Complaints Summary

          4 total complaints in the last 3 years.

          0 complaints closed in the last 12 months.

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