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          Business Profile

          Plumbing and Heating

          Roto-Rooter Plumbing & Water Cleanup

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Plumbing and Heating.

          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            08/25/2022

            Complaint Type:
            Customer Service Issues
            Status:
            Answered
            I PUT $6000 INTO A NEW SEPTIC TANK LESS THAN 2 YEARS AGO AND IT HAS NOT BEEN WORKING PROPERLY-I INFORMED OPERATIONS MANAGER-OF WHO WILL BE NAMED ANONIMOUS UNLESS bbb NEEDS THIS INFORMATION AT A LATER TIME-I AM REPORTING THIS TO YOU SO THAT SOMETHING CAN BE DONE ABOUT THE ISSUE-TOO MUCH OF MY MONEY BEEN INVESTED FOR NO GOOD RESULTS ON THEIR INSTALLING THEIR PRODUCT PLEASE HELP??!!

            Business response

            08/25/2022

            Over the last 3 years since the septic tank and lift station were installed we have stood behind our work. Here are our notes

            8/12/19 - Roto-Rooter installed a new septic tank and lift station. (so it has been 3 years not "less than 2")
            We normally install risers on the lift station for servicing but the customer declined.
            Notified customer at the install that the electrical supply need to be changed to support this pump. Customer said he would handle it.

            11/15/2019- Service call no charge. Checked pump operation. Told him he needed to change breaker in panel (AGAIN). Said he would have his buddy do it.

            11/22/19 service call no charge Given estimate to rewire up pump at house, refused , said he had a buddy that was an electrician for Alabama Power.

            11/27/2019 service call no charge Told he needed electrician to look at junction box.

            1/22/2020  service call no charge main line going to pump stopped up-  Cleared line, could feel pump operating under ground. Customer informed that he needed lids and risers to access pump. (Refused)

            3/7/2020  Pump problem reported again, we provided an estimate to have a subcontracted electrician fix the electrical problems. The customer did not answer door.

            We supported the 1 year labor warranty until 8/12/20 even though the customer had not corrected the electrical supply problem.

            Roto-Rooter has gone the extra mile to help Mr. ***. 

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          A+

          This business is not BBB Accredited

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          Years in Business: 23

          Customer Reviews are not used in the calculation of BBB Rating

          Overview of BBB Rating

          Contact Information

          1009 W 34th St

          Anniston, AL 36201-2328

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          (256) 248-7360

          Customer Complaints Summary

          1 total complaints in the last 3 years.

          0 complaints closed in the last 12 months.

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