Reviews

On 3/** my family and I were driving from OK to FL for my ************* memorial when our vehicle broke down expectedly in Opelika, AL. After a long stressful night of being stranded in a parking lot over night , we were picked up by AAA the morning of 3/** and towed to a service dealership where I was told they would not be able to look at our vehicle until the next week. I then contacted another dealership and they told me the same. I finally contacted Lynch Chevrolet Cadillac of Auburn and spoke to Chase in the service department explaining our issue. We needed to get to FL, we could not wait until the next week for the vehicle to even be looked at and based on what I'd told him I suspected was wrong with the vehicle, could he PLEASE at least look at it if I had the truck towed to his shop. He agreed to look at it, we contacted AAA again to have the vehicle towed there and they immediately brought it into their service department to look at it. While I waited I was treated so kindly by the staff in the service department. They engaged me in conversation, offered me snacks and drink and were just extremely polite and welcoming. They made me feel very comfortable and it was almost as if I had known them longer than the 1hr or so I was in their shop. They were able to fix my vehicle, provided me with some oil for the road due to a severe leak expressing great concern for us knowing we still had about 8 hours in our journey to FL and charged me NOTHING as it was a minor issue. I dont do reviews, but this expression of kindness in my and my family's distress this day warranted a positive review for a company and employees that show a level of care and concern for their customers regardless of where they're from or what they look like. The world needs more people these great people of Lynch Chevrolet Cadillac of Auburn.

Hi, Thank you for your kind words and this wonderful review. It's great to hear everything was done to your satisfaction! We are always more than happy to assist you if anything else comes up. Take care!