Reviews

I don’t splurge on nice clothing items for myself often. I bought a jacket last fall that I’ve literally worn less than 24 hours. I went to wear it this fall and noticed a huge hole in the arm. When I reached out to customer service, they said that there was nothing they could do because it had been a year. I DO understand that that’s a long time after, but since it’s a fancy jacket, it’s not an item I wear except to dress up. I was willing to take more pictures to show that it’s in excellent condition but I was met with a canned response of “here’s 20% off”. I’m very disappointed in the customer service and disappointed in the quality of their clothing. If they aren’t willing to help when their product is faulty, why would I invest more money into clothing that falls apart?

Hello ****,  

Thank you for your feedback regarding your interaction with our customer service team. We are very sorry that this experience with Chic Soul has left you disappointed. As noted on our website, we ask that all customers please look over your order as soon as you get it in your hands. If you think that you've received a defective item, contact customer service within 3 business days of receipt of your order. This allows us to quickly resolve issues due to any vendor defects. We also can process damaged items within 30 days of receipt as matches the timeline of our return window. Based on your conversation with our customer support team, the jacket had been worn approximately 3 times within the 1 year time frame. Once a product leaves our warehouse, we are able to assist with all quality issues within a reasonable amount of time. 1 years is far outside of that time frame because we are unable to determine the environmental wear and tear from the original vendor defect. Thank you so much for your understanding, Team Chic Soul.

I ordered a swimsuit that is very poor quality- very very thin fabric with no support whatsoever although the description states “band for support”. The customer support staff is quick to respond and kind but no real resolution. The second item I bought was a shirt and the sizing seems disproportionate. The return shipping cost is pretty high to receive a gift card in return. The reason I chose to leave a review here is because there are no options to leave a review on the website which is odd. Customer support stated they send reviews after orders are received but not to everyone. So I assume since I reached out I will not receive a review. So disappointed as I was very excited for my first order.

Hello *********, Thank you so much for your feedback. We want to work to ensure that you are happy with your purchase with us. We are very sorry that this swimsuits quality did not meet expectations. Based on your feedback, we have looked at this suit and feel that you are correct. The band does function more to hold the suit in place than for support. We have removed that section from the description so that it now states the suit does have removable cups with the elastic band underneath. We are glad to hear that our customer support was quick and kind and are happy to provide a further step to assist you with your return and waive that processing fee for you. Please note that the information our associate provided you with for reviews was accurate. We work with a platform that will send out reviews to customers for us. But please also note you can directly leave a review on any item on our site. Please follow the instructions provided to you in her email response and you may have your review supbitted for this item. Thank you so much for taking the time to give us your thoughts we thank you! Team Chic Soul

Plus size girlies- be careful! Sizing is completely off. I ordered a 3X (I wear 2X) to ensure it’s large enough, and my friend who’s an XL, can’t fit my 3X shirt. Only offers store credit! What’s the point of store credit if the sizing is THAT off? Currently disputing with my bank! Buyer BEWARE!!!

Good morning *****, Thank you so much for your feedback. We are happy to hear what you have to say concerning your experience shopping with Chic Soul. We would love to try to assist further! Please know that we shop with a few vendors so those items may vary. Because of this we make sure to put in the measurement for each item so that if there are any variations in the sizing you will always have the information to make the best purchase. A few of our items, if we have noted that they run large or small by our team or by customers will include a note on that item calling out that information as well. We will be happy to look into this item further to make this additional note. So we thank you very much for letting us know! Information concerning our return policy can be found on our site under the returns section. We see that our amazing customer support team has already assisted you in remedying this for you! Thank you so much for shopping with Chic Soul we do hope that this information has been helpful and that you may consider us a good steward for the fashionable curvy girlies. Have a great day! Team Chic Soul

Super deceptive and misleading. Nothing is marked final sale until you try to return it. When checking out there should be a note if something is final sale. It is in the fine print in the return policy that you have to have a magnifying glass to see on the website. It feels like they are trying to pull wool over your eyes. I had ordered some things on sale and when checking out or looking at the items there was no language saying that the items were final sale. I got the items they are all different brands and the sizing is AWFUL. Some things that are the same size are skin tight and others are huge. If I knew they were different brands than Chic Soul, I would not have ordered them but that is not listed anywhere else on the item description either. Also, I was told all the items I purchased were on sale but when I went to start a return, I was able to return one of the 4 items. When I reached out to customer service they said it was a "glitch" and none of the items were returnable. I won't even send the return back because the store credit that I get, I will never use since I will never shop here again. I am better off donating the items. The quality is horrible too. Half the shirts are so thin you can see right through them. I will never order from them again and would advise others to think twice.

Hello *******, Thank you for reaching out. We are happy to assist. Please note on sale days, especially our $20 sale days, we always include information about sale items on the front page of our site. Also please note that any sale item on our site is considered a final sale. You may find that information listed on our site at the link provided here: https://chicsoul.com/pages/returns When checking out there is a link provided to our returns policy as well. We do shop with a few vendors so our selection and sizing may vary. We do include measurements for each product on the product display page to assist in buying purchases. We also have an amazing customer support team that is happy to help with any question you may have pre-purchase. they are available every day via chat and email. Please know that if there are any quality concerns we encourage you to reach out to us and let us know so that we can fix those issues for you right away! We hope this information helps in the future and would love for you to reach out to us with any further concerns. Thank you so much! Team Chic Soul

I love Chic Soul. Time to ship is normal and the quality on most things is good. I only wish they had refund option instead of store credit. I would order more if this was the case. Somethings I love, I am scared to order because I'm not sure how they'll look and would like the option for a refund. I do not think they are shady about this. Their return policy is clear-just wish this was an option.

Hello ******, Thank you so much for your feedback. We will be happy to pass this along. Please know that before any purchase you are welcome to reach out to our amazing customer support team. They can guide you expertly through your purchase and any questions you may have. They are a tenured team with great product knowledge and can assist with all your your fit and fabric questions! Thank you so much and have a great day! Team Chic Soul

i went through affirm i have a return slip where i have returned merchandise. now i have affirm texting me about my they haven’t received their money from chic for a return i will never shop there again. i have pictures of emails texts messages from both . i returned it both need to get it together .

Good morning ******, We are so very sorry to hear about this frustrating situation. We have done what we can to resolve this return with ******. A refund has been provided to you for the amount. the item Original shipping costs are non-refundable, so if that is the difference that is in question, please do let us know we will be happy to look into that further with you. We have also sent all the refund information we can provide to ****** on your behalf so that they may have that as well. We have no information from them concerning non payment from Chic Soul. Please do forward us any information you have from them stating this directly to us so that we may resolve this. Thank you, Team Chic Soul

I'm returning a full priced dress because it doesn't work for me. They only offer store credit which came as a big surprise. I honestly have never worked with an online retailer that doesn't offer full refunds back on the credit card used. Without the opportunity to try on clothes in a store, and be able to return for a full refund, there is no way I would ever buy another item from this retailer again. Also there is a $8.00 restocking fee, plus shipping. There are too many alternatives out there to end up with a store credit rather than a refund. Also, it was not clearly stated when I purchased my items that only store credit was available. Additionally, I ordered items from another online retailer, *******, at the same time. The ******* items arrived 3 days before the Chic Soul items in time for my trip, while the Chic Soul items arrived after my trip, so of the Chic Soul Items I kept, I wasn't able to use them for the intended purpose due to slow shipping. Both retailers used similar shipping methods yet Chic Soul was much slower.

Good afternoon ******, Thank you for letting us know about your experience with Chic Soul. We are happy to provide you with further information that may assist you and future customers as well. Our return policy does include returns in the form of a gift card code. You may find our return policy at the link provided here and under the heading "Returns" on our site- https://chicsoul.com/pages/returns. This information is provided as well at checkout in the form of a clickable link to our return policy page. We are always happy to assist with any questions or information we can pre-purchase to aid in making a selection for your perfect style! The $7.99 for the return is the amount for Happy Returns to complete the return of the items. Happy Returns offers a quick and easy return portal on our site and helps to reduce greenhouse gas emissions through consolidated return shipments. In a review of your shipping information, it appears your order was placed 4/16 left our facility, and arrived at the first **** distribution center the same day. **** delivery shows it was delivered on 4/22. This time allowed for three full shipping days and is in keeping with our expectation of **** with regard to your distance from Chic Soul. You may find more information on our shipping times at the link here- https://chicsoul.com/pages/shipping. We are very sorry that your items did not reach you in time for your trip, but it does appear our shipping times were in keeping with our own very quick shipping and in keeping with our expectations of ****. Please keep in mind that if another boutique is physically closer to you that will account for physical limitations encountered by **** during transit and delivery. If we can assist further please let us know. We encourage you to reach out to customerservice@chicsoul.com and our amazing customer support team will do everything in their power to make this a better experience for you. Thank you. Team Chic Soul

I have had a great experience buying cloths from Chic Soul. The down part is that a lot of the clothing isn't made from the best material and definitely doesn't fit or look as good as the pictures show!

Good afternoon *****, Thank you for your review. We at Chic Soul would like to hear more about the quality issues you have experienced. If there is an item that we can improve upon, review with our team, or look into working with different vendors to improve your shopping experience with us, we are happy to do so. Please reach out to our customer support team with any specifics that will help us to improve. Thank you, Team Chic Soul

I bought 3 dress to try Chic Soul out. I was very bummed. None of the dresses were lined and all see through. The quality was ****** cheap quality. Won’t be buying there again.

Hello *****, Thank you for your feedback. We are so very sorry that you had an issue with one of the items you received. We will be happy to assist you and would like to make this right for you. Before your order was placed for the *** **** ****** ****** ***** we did confirm with our team that your items were lined and the vendor tags read 100% cotton. If the item you received was not lined and 100% cotton we would like to make sure that you received the correct item. Please reach out to our customer support team with information that you may have received an incorrect item, we will be happy to get this fixed for you. Team Chic Soul

very bad customer service!!!! i would not spend my money with this company if i was you! I made a purchase from this company, an hr after the purchase I receive an email stating that my order was cancelled at my request. I did not cancel my order so i reached out to customer service and was then told my order was cacelled due to the fact that the listed price I purchased the item at was the wrong price and was a glitch in their system so they would not fufill my order due to it being a wrong listing price. thats bad business and customer service and as someone who has purchased alot from the company in this past after this incident I will not be spending anymore of my money with this company. if there was an option for zero stars i would have chosed zero stars

Hello *******, We are very sorry that this experience with Chic Soul has left you disappointed. Sadly we experienced an issue with our support platform that caused the pricing of one of our styles to not be saved correctly. Please know that certainly if the price was any incorrect number that we had entered in error other than the $0 pricing that was generated, we would honor that. But as the error caused the pricing to revert to $0 we did feel that this was an error that could be clearly viewed as a system failure and therefore fell under a unilateral mistake of fact. Please know that if your order had contained any other styles we would have made sure those were shipped out to you. As your total order was $0 with no other items and a code for free shipping was used- no monetary purchase was ever made. You may review our "terms of service" for more information regarding this decision. We would love to make this a better experience for you, please do reach out to our customer support team for more assistance. Thank you, Team Chic Soul