Business Profile
Hunting Gear
Moultrie FeedersThis business is NOT BBB Accredited.
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Complaint Details
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Initial Complaint
09/24/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Ive spoke or attempted to spect with customer service several times , each time with a wait time longer than 30+ min. I have 22 cameras with moultrie, purchasing 12 new moultrie delta base cameras this past spring . The delta base cameras are complete junk. Its about a 50/50 whether or not they will activate . I try to call customer service who seems to be about a joke. They go through trouble shooting steps, one time I had to remove the batteries at least 5 -6 times and reboot the camera before she said the camera wont work and I need to ship it to moultrie and when they get it Ill get a ***lacement. Bogus . My main complaint is the delta base cameras are garbage . Absolute trash , second would be the customer service is just about as bad as the cameras . Im writing this as I have attempted to contact moultrie the last 3 days with hold times well over 30 min . I have a life and cant be sitting on the phone waiting for someone to answer then spend another hour on top of that troubleshooting. The last *** I spoke with I requested a supervisor to be contacting me , supervisor called while I was at work . No way to even get back ahold of said supervisor . Currently my problem is the last *** activated a camera possibly on someone elses plan because the camera will not activate , claiming its already activated but its NOT showing up in my devices nor is it showing up in the canceled .Business response
09/30/2024
We are glad to connect with you last week! If you haven't already, you will be receiving the ** card soon. Please let us know if we can help with anything else!Initial Complaint
09/24/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
In July 2024, I purchased 2 Moultrie Mobile trail cameras. I signed up through their app for a photo subscription service with Moultrie to enable uploading and storage of pictures sent from the cameras. The cameras couldn't maintain an adequate GPS signal, so after a few weeks, I returned the cameras to the store and requested cancellation of the photo upload/storage service on August 24th, 2024. On Sept 10th, I discovered that my credit card was charged $21.30 for an additional month of service. This was the first indication I had that they had not terminated my service as I had requested over their website's chat function with them on August 24th. When I have called their customer service line, no one answers the phone. I tried chatting with their customer service, but they intentionally disconnect the service after a few back and forth messages. This is a corrupt company engaged in deceitful and dishonest trade practices that future potential customers need to be aware of before buying their products and services.Business response
09/30/2024
We're sorry we missed you last week when we left you a message. We have refunded that subscription charge and deleted your account. Please let us know if there is anything else we can help with!Customer response
09/30/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* ******Initial Complaint
09/19/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I purchased a cell trail camera on July 31. I had nothing but problems with the camera and worked with the company from August 19 to August 30th. On September 6th they final had me send the camera back and said one would be shipped out that day. On September 13th they said some how it was over looked but they would sent it out right away. I ask for a supervisor to call and it has been **************************************************************************************** the tracking number. So they received the camera on the 10th and I still do not have a replacement.Business response
10/04/2024
Thank you for connecting with us recently. We are glad you are up and running for a great season ahead! Please let us know if we can help with anything else.Initial Complaint
08/20/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I canceled my service with this company on June *********************************************************************** July of 2024. I was checking my credit card statement to to find out I was billed by them again last time for me to get a refund I had to dispute it with my credit card company which I have done again because I can not get anywhere with their company they have awful customer service and their products are complete junk I bought several of their trail cameras all which died all within a year with no replacements to be givenBusiness response
08/23/2024
We are happy we were able to resolve this issue when we spoke recently. Please let us know if there is anything else we can help with!Initial Complaint
08/13/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
Moultrie sunsetted my device and charged me 10 months of charges. Product could not even be activated but they charged me. Called me back once and I returned call with no response.Business response
08/21/2024
It was great to speak with you yesterday and glad we were able to reach a resolution. Please reach out if we can help with anything else!Customer response
08/22/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************Initial Complaint
07/14/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
We purchased the Moultrie w42i trail cam on 10/22/22. The purchase receipt was sent to Moultrie for warranty. This camera is advertised to take ****** images on battery life. It is not connected to our phone. We have been sent 2 replacement cameras and they consumed a huge amount of battery life and one did without even being turned on or mounted outside. The longest the batteries have lasted in operation outside is 5 days with 23 pictures set to low resolution and 15 sec delay. We dont take videos.Moultrie has sent 2 cameras , a formatted card, and even their batteries. We have exhausted ourselves trying to find out why all 3 cameras have the same battery issue even turned off laying on the table inside.. We even ask if tech support tested the cameras sent back. The answer was no. At this point we have exhausted all efforts to receive warranty satisfaction. We have done everything requested of us and want a refund of full purchase price. There is no way anyone could afford to replace batterys every few days. We have communicated with Moultrie but the fix is to keep sending cameras. The ideal thing would be to admit this camera series is faulty and when requested refund the purchase instead of sending out cameras with the same battery life issues.We purchased Moultrie because the very old one we had lasted for years and the batterys lasted over a year. The lens on the old one deteriorated over time and that was due to weather exposure. Many calls and emails have been sent to try and resolve this issue. We have done our part.Business response
08/01/2023
The last interaction we had with the consumer was on 6/29/23 when we replaced the defective unit. The customer thanked us for our assistance. That was the last communication we received. We were unaware the replacement unit we sent them was also defective. We are unable to give a refund because the product was not purchased directly from us, it was purchased from ******** However, we want to make this right with the customer, so they are satisfied. I am going to have our supervisor give them a call. We will be glad to send them a different model camera as a replacement. We will also make sure the replacement we send if tested and working correctly. We will contact the customer today and work on a resolution.Customer response
08/05/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me at this time . All response has been through e mail from Moultrie. Moultrie didnt call. I called them and was emailed.I'm not positive the camera sent has been tested because we received it too quickly after selecting it as replacement but we will try. They clearly need to update warranty information stating no refunds will be given on any camera purchases outside the actual business and that ****** pictures on battery life if all their cameras don't do that. We are willing to once again try like we have before. This is camera #4 . It's mounted now. Batteries show full charge on a volt meter so time will tell. Thank you.
Sincerely,
*********************
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Contact Information
Customer Complaints Summary
10 total complaints in the last 3 years.
6 complaints closed in the last 12 months.
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