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          New Books

          Books-A-Million, Inc.

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          This business is NOT BBB Accredited.

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          30 Customer Reviews

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          • Inna P

            01/21/2025

            This trash of company cancelled my order without notifying me and now the book is sold out everywhere else. I dont even know if I received a f****** refund. NEVER SHOP HERE ITS A FULL ON SCAM!!!!!!!!!!!!!

          • Jennifer D

            01/12/2025

            I'd give a zero stars if I could. I ordered a couple Funko figures in late november, hoping they'd arrive by Christmas. They're still "gathering the materials" midway through January. Meanwhile, I ordered directly from Funko and got the figures 3 days later. I still can't cancel my order. There's no option to speak with a person, and they tend to ignore customer service emails. So, in short, they offer goods they don't have. They make no real effort to obtain the goods from the third party vendor, they keep you hanging entirely too long and after a point where you could have ordered and received the items yourself from literally any other vendor many times over, and they won't let you cancel the order that they aren't even making any effort to fulfill.

          • garry R

            12/15/2024

            BEWAre!! Terrible company. Will NEVER order from them again. Absolutely terrible. I ordered a $150 item from them on the 9th of December for my daughters Christmas gift.. They Cancelled my order without notifying me whatsoever on the 15th.. A WEEK later! No explanation, No Email, Nothing... Just cancelled .. Now I have to Reorder Elsewhere a week before christmas. ********.

            Books-A-Million, Inc. Response

            12/17/2024

            The customer said to "CANCEL my order. As I stated, I had to Reorder this item. The item was charged to my bank account and then Removed Days Later to which I assumed it was Indeed Cancelled as The Charge was removed. Do not recharge this or Ship this as I have had to Reorder Elsewhere"  

            When the customer saw a charge drop off, he assumed we had canceled but that was a pre-authorization charge that will always drop off within 72 hours.  We only charge when the item ships.  We understand the customer has reordered somewhere else but his order with BAM is pending and unable to be canceled because it is shipping from a third-party location.  However, we will gladly refund the customer's account once the item is returned to us.  We will send the customer a pre-paid label once we are contacted. We have noted his account.     

          • Michael M

            12/06/2024

            I recently purchased 2 autographed copies of Get Honest or Die Lying by Charlamagne tha God and charged on my credit card.Shortly thereafter I received a phone call from the ******************* to verify my recent purchases and specifically mentioned my purchase with this company regarding possible fraud.

            Books-A-Million, Inc. Response

            12/09/2024

            We show the purchase was accurate and no fraudulent purchases were made.  There are times if a customer does not normally order from a company that a credit card company will call to verify the purchase was made.  However, this has nothing to do with Books-A-Million.  

          • Iram M

            05/28/2024

            The company sent me a false email stating a code to be used for my order which at the time I had just left in the cart and did not complete it however when I tried to put the code there is no way to put it and I contacted customer service and they said that the code they sent me was not good for the purchase. It is the first order that I made with this company and it will be the last unfortunately misleading offer sent to my email.

            Books-A-Million, Inc. Response

            05/29/2024

            I apologize for any difficulties you had with your order.  The email was not false, and the discount can be used with items that are eligible.  If you go to the site, you will see that it says, "item may not be eligible for special discounts or coupons". 

            ***************************************************************************************************************************

             

             

          • Rob J

            05/27/2024

            Made numerous orders. All were cancelled along with many other people. Just a corporate tactic to get people to sign up for their membership. Will never order from them again.

            Books-A-Million, Inc. Response

            05/28/2024

            We apologize for not fulfilling your order as you expected.  There was a notice on the site that there was a limit of 10 per customer. Orders over this limit were canceled. We are looking to our supplier for inventory replenishment and if that happens, we will limit this as well so we can fulfill as many customer orders as we can.  

          • moe j

            05/25/2024

            booksamillion in *********************************************** is the worst place to shop/work. i was an employee for a year and the agm that is currently there and some staff treated me so awful i had to leave. i love books so i will still shop their and the assistant general manager has made me feel so unwelcome and even was talking about me to another employee while i was checking out. she not only was a awful manager and tried to change my time punches to say i didnt work as long as i did. she also flirts with a old emplyee that got rehired recently that is a minor. buy your books somewhere else and never try and work there or youll be treated awfully unless they like you.

            Books-A-Million, Inc. Response

            05/28/2024

            Thank you for your feedback.  I have forwarded to the senior management team for this area.  

          • Barbara P

            01/28/2024

            Awful..they gave out my credit card number to a magazine subscription that I have to cancel with out my permission!! Told me I was getting 3 free magazine s...When in fact it was a scam..Beware of there shady ways...I will never use any bank card there again I may never walk in there again..it's the only close book store to me..But I was shocked they can get away with this and have consultated a attorney.

            Books-A-Million, Inc. Response

            01/30/2024

            I will contact the customer to get resolved via email today.  However, it should be noted that this is not a scam.  The Magazines for Millionaires Program allows anyone using a credit or debit card to choose up to 3 of their favorite magazine selections to sample risk-free for two months. At checkout, you select up to three magazines and agree to the terms of the offer.

            Approximately 2-3 weeks after the magazine order is processed, you are sent a postcard in the mail citing the magazine(s) chosen, the rate, date, and amount your credit or debit card will be charged, along with the Magazine for Millionaires toll-free customer service number.

            At the end of the 2-month trial period, the card used for the initial purchase at Books-A-Million will be charged the first of two equal semiannual payments for each magazine selection. Any concern regarding your account can be resolved by calling Magazines for ***************************** at **************.

          • Dee F

            12/23/2023

            My husband just came back from the *** in *******, ********* saying that he left his hand basket of *** merchandise on the counter for the employee to put back since the employee claimed there were no bags to put purchases in. He offered cloth bags to my husband for $2 each. Husband refused and says he will no shop there again. He said the cashier said there were no bags due to 'environmental concerns' yet *** sells books made of trees! Cloth bags still need to be maintained and are probably purchased from some sweat shop in *****. There is no sign stating you must bring your own bag or box. You just get surprised with that information at checkout. Bad business!

          • JIM S

            11/24/2023

            i bought 8 books last month in person and they did not provide me with any bags ;they wanted me to buy bags to put the bags in; there is no policy written in the store and online for us to beware to bring our own bags or we need to purchase them ;what do i do since i was put in this embarrassing spot do i try to haul them and mess my back or do i have other customers to help me take them to my car or do i leave them there ? no unfortunately i paid for multiple bags ;PLEASE ADVERTISE AND **** US AHEAD OF TIME THAT YOU HAVE THIS POLICY ;THIS HAPPENED IN A STORE IN **************

            Books-A-Million, Inc. Response

            12/06/2023

            Thank you for your feedback.  I have forwarded your complaint to the executive leaders of store operations.  

          Customer Review Rating

          1.3/5

          Average of 30 Customer Reviews

          Contact Information

          402 Industrial Ln

          Birmingham, AL 35211-4465

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          (888) 403-7241

          BBB Rating & Accreditation

          A-

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          Years in Business: 32

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