Complaints
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/28/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
We have been banking at Peoples Independent bank, in Scottsboro AL for the past 25 years. About a year ago someone stole a check and made a copy, then tried to cash it. Thankfully he was arrested. We are a business and upset about what we should do. The bank manager assured us that our account was fine and let us know they had placed a alert on our account. On or around 12-30-21 the bank called to let us know a check had cleared, turns out it was a forged check. We filled out all the paper work and turned it into the police. We were assured yet again our account was safe, on 1/13-22 the bank put the money back into the account. We were happy with that and it felt safe. Then around 2-1-22 when my bank statement came in, I found yet another one, we did the same paper work and filled a police report. Both checks were a large amount. The first one was 16,632.00 and some change, the second was 18,468.00 and some change. So now were not feeling so safe especially since it was clearly a forgery, my name was even spelled wrong. We then decided to open another account. During this time they put the second forged check back into our account. We decided we were still not comfortable with it, so we went to the bank and closed our second account. We knew we couldn't close the compromised account yet because we still had checks out. When we removed our money from the second account, they reversed the deposit of both forged checks from the main account. So were out somewhere around 38,000.00 that they refused to put back into our account. They were not happy with us closing the other account so they took there money back. We have ask a couple of local bank managers about this and they are saying they have never heard anything like this. Now were in the process of getting a lawyer. We have notified the FBI and other banking agencies. While I am concerned about my money, I'm really concerned about them doing this to other people who can't afford to lawyer up.
Business response
03/28/2022
Business Response /* (1000, 8, 2022/03/11) */ Due to privacy banking regulation. Peoples Independent Bank is unable to answer. Thank You!
Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.