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Business Profile

Bathroom Remodel

Express Bath LLC

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5 Customer Reviews

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  • Review from Teresa W

    3 stars

    01/10/2025

    First off the installation was wonderful. The young man worked hard. The complaint is that, the salesman lied or stretched the truth. This is not all covered for life. Just certain parts. He was unclear. He also talked my mother out of the step in tub she wanted. This shower is not good at all for the elderly. The seat is too far back. The hand held shower head is short. Nowhere to hook it while using it. She cant hold it constantly. If your elderly dont do this shower. Ask lots of questions. We absolutely needed the tub + shower head. The salesman also promised other things. Never delivered.

    Express Bath LLC Response

    01/13/2025

    We appreciate all customer feedback. We would love to help resolve your issue. We are not able to find you in our system due to the contract being in your mothers name possibly, please contact our customer care team at your earliest convenience. ************
  • Review from Patricia H

    5 stars

    11/22/2024

    We have a beautiful, large shower replacing an old garden tub. They were able to do this with our glass block wall as part of the finished product. Amazing! We are quite happy with this remodal. Plus, every staff member we have had contact with has been very helpful and pleasant!
  • Review from Tom F

    5 stars

    01/07/2024

    Express Bath did a fantastic job replacing my existing shower and ancient bathtub. The quality of the material used was top notch. The sales rep worked well with us to ensure we were happy with what they would do. The technician, ***, did an outstanding job with great workmanship. *** was most helpful and left each work session very clean. Well worth the money and effort.

    Express Bath LLC Response

    01/09/2024

    Thank you for your kind feedback! We truly appreciate your business, and for adding this wonderful review to our BBB site.
  • Review from Scott E

    5 stars

    06/16/2023

    I contacted Express Bath to remove an old fiberglass style bathtub and replace it with a walk-in style shower. Within 2-3 days of calling they came onsite and met with my wife and me to go over samples and colors. The guy was very knowledgeable and helpful with coming up with our plan and a pricing proposal. They were offering 0% financing for 12 months which was also very nice. We scheduled them to come back out in a couple of weeks to do the job. They arrived around 8:00 am and worked all day. By the time I got home from work at 5:30 pm, we had a brand new walk in shower that was far beyond anything that my wife and I had expected! The quality of the work was incredible. I only wish that I could share pictures on here to show how beautiful the job was. I would highly recommend Express Bath, LLC to anyone who is looking update a bathroom.
  • Review from Deborah H.

    2 stars

    06/20/2022

    The actual shower itself is nice but cannot see it was worth $8,500. For manufactured plastic pieces. They insisted on coming early, 2 wks before I had planned but my main complaint. With this company They remove bathtubs every time, so you would expect someone knows old ****s etc colored cast iron tubs have value. To go buy one like mine wouldve cost around $1,000. Even if it was broken or not usable the metal has money value . From the onset appt ( and I have a recording) I told them I wanted to keep my tub. Even joking to make a gosh pond. The installer was reminded of this. But, when left alone, the installer happened to leave for an hour . My tub seem to disappear the same time. 2 days later We texted him he said he put it in dumpster at the company ( this was by text on Sat am) so Monday I called company , they eventually said dumpster was emptied Monday AM , I was also told it was emptied on Saturday???. They denied knowing of my intent ( I have recording) but he said when I signed paper acknowledging the work was done- that it covered all the orig parts being disposed by them. Funny, the ************** n shower head all those were left but not tub. .. it was purposely stolen With full knowledge my request to keep. Im sure theres plenty remodelers or homeowners who dont care and dont even know those vintage tubs have value and so the company takes them and resells. Theyd b crazy not to. The company hasnt made an attempt to reimburse me a ***** for that tub and I believe they should. Theres plenty of dishonest contractors out there who dont fulfill contracts, I got a nice product ( I hope , its not been used yet) but the other sleazy part of this job bothers me especially since I think it was overpriced to begin with.

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