We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share
          Business Profile

          Bank

          First National Bank Hartford

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Bank.

          Complaints

          Need to file a complaint?

          BBB is here to help. We'll guide you through the process.

          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

          Filter by

          Complaint Status
          Complaint Type

          • Initial Complaint

            08/11/2023

            Complaint Type:
            Billing Issues
            Status:
            Answered
            We purchased our home 8 years ago through first nation Bank of Hartford. We have had more issues than I can type in this box!! The latest issue has been that from may 26th through July they refused payment claiming the card machine which is the only form of payment we have ever used was not working. We asked several times for a written statement proving that!! They refused to send a letter stating the card machine was down they also stated this would not be reported as late however not only was it marked late I have now received letters from a lawyer threatening foreclosure!! We have signed paperwork in my mother's home regarding this loan. We have had a 6 month period where one balloon loan was closed out yet another hadn't been opened they charged us over $1,000 during this time. On several occasions over the years including this one we have spent two to three weeks calling the bank to be able to make a payment yet each time we are charged a late fee regardless of the fact we had attempted several times to get in touch with anyone to make a payment! Now they claim the only way we can pay a house payment is by mail which cost me extra! We sent one payment in through my wife's mother and mailed a second one yet can not get them to mail me proof of payment! The issues with this bank are on going and much more than I can type here someone please help us with this situation

            Business response

            08/23/2023

            We did experience an interruption of service with our card processing solution.  We have switched to a new vendor and are again accepting payments by phone utilizing a debit card.  It is important to note that we offer this service as a convenience to our customers, but it is not the only way that a payment can be made.  In addition to mailing payments, we can also setup an ACH from another financial institution or automatic transfers from accounts held at our bank.  It appears that the loan in question was already experiencing delinquency prior to the card disruption, however we have waived all active late charges for the account.  

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          A+

          This business is not BBB Accredited

          Search for Accredited
          Businesses in this category

          Years in Business: 7

          Customer Reviews are not used in the calculation of BBB Rating

          Overview of BBB Rating

          Contact Information

          907 Rucker Blvd

          Enterprise, AL 36330

          Visit Website
          (334) 316-9100

          Customer Complaints Summary

          1 total complaints in the last 3 years.

          0 complaints closed in the last 12 months.

          BBB Business Profiles may not be reproduced for sales or promotional purposes.

          BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

          When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

          BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

          As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.