Complaints

 
Complaint: 21814584

I am rejecting this response because: Woodland homes stated that our home is an older home.  It will be three years old in July.  The first owners had it built and occupied the home in July of 2021.  The warranty was for a year and as I am sure Woodland can attest that no warranty work was filed or completed on the dormer. So, between the end of the warranty period and when we purchased in March of 2023 only nine months had passed.  The owners have stated that no work was done on the dormer, for the nine months from end of warranty until we purchased in March of 2023. (Notarized statement from the previous owner attached)  As stated by Woodland, Woodland only had ****** material delivered to the home site, and since ****** is very resilient, as Woodland stated, why would it fail as the frame for the dormer?  The ****** didnt fail, because when we noticed the frame separating as shown in the picture we had it repaired, and the contractor that did the repair found *** vice ******.  We still have the *** framing pieces the contractor removed and we provided a piece to Woodland upon our initial complaint in their office.  

Woodland states that the house was inspected several times and I dont dispute that, but this error of *** install on the dormer was not discovered.  Additionally, Woodland states that there is no way Woodland would have installed trim material instead of ******.  I appreciate the statement, but it was installed during construction there is no other logical explanation.  

We request that Woodland reimburse us $600 for the repair.  

Sincerely,

***********************

 
Complaint: 20956032

I am rejecting this response because:

Yes, 2 issues are in the process of resolution. However there are several others that have not even been addressed yet by Woodland or the sub contractors.

I will consider this resolved when all issues have been fixed.

Sincerely,

*****************************

Complaint: 19894109

I am rejecting this response because:

I am attaching email correspondence to show that **** sent an apology email after he hung up the phone on me in anger which prompted my complaint. He apologized bc of his frustration and Im my opinion, lack of customer service skills.  I have a recorded call from ******* wireless that I will send as well, where **** can clearly be heard telling me that Woodland isnt necessarily responsible to clean up the mess.  From the evidence submitted you can see and hear where **** is not being honest about the situation at hand. He fabricated the complete truth in his apology email and is now doing the same for this filed complaint. Ive submitted a request with ******* wireless to provide the recorded call due to the nature of this request. **** stated in an email a cleaner would be there on the last day of repair and he never scheduled that as his email stated  its a shame I have to provide evidence to support the complete truth  

Sincerely,

*****************************

Please review the email from **** as he apologized for hanging up the phone on me, yet he never takes responsibility in his response to the BBB. He completely lied by stating I mentioned my son was in a hospital , that was never said. I did tell him with small children in the house respiratory problems could happen given how dusty our home became after sanding the wall. By **** not being honest in his response to the BBB, I realize his email apology meant nothing since his response to the BBB was after the apology email. Everysinglewoodland home buyer in Monroe manor in ************* has nothing positive to say about woodland. Outside of posting messages back and forth between **** and myself , whats the next step to take this matter higher ? Do you need a phone call recording of the conversation with **** and myself ? I would be very glad to request that and provide that entire conversation if it will help us at all. Since **** fabricated the majority of his BBB response to make Woodland sound better, we would like to understand what the next step would be regarding this matter. Theres plenty of email documentation and the phone conversation would provide the ultimate truth. Ive attached woodlands warranty repair process , in which steps 1,3 and 5 were not followed as it reads on Woodlands document. 

Please review the email from **** as he apologized for hanging up the phone on me, yet he never takes responsibility in his response to the BBB. He completely lied by stating I mentioned my son was in a hospital , that was never said. I did tell him with small children in the house respiratory problems could happen given how dusty our home became after sanding the wall. By **** not being honest in his response to the BBB, I realize his email apology meant nothing since his response to the BBB was after the apology email. Everysinglewoodland home buyer in Monroe manor in ************* has nothing positive to say about woodland. Outside of posting messages back and forth between **** and myself , whats the next step to take this matter higher ? Do you need a phone call recording of the conversation with **** and myself ? I would be very glad to request that and provide that entire conversation if it will help us at all. Since **** fabricated the majority of his BBB response to make Woodland sound better, we would like to understand what the next step would be regarding this matter. Theres plenty of email documentation and the phone conversation would provide the ultimate truth. Ive attached woodlands warranty repair process , in which steps 1,3 and 5 were not followed as it reads on Woodlands document. 

 
Complaint: 17638290
I am rejecting this response because:As a family who has owned and rented properties in ***************** and abroad, we are not new to the process of purchasing and closing on a home.  Having twenty plus years of experience working with real estate professionals on a variety of real estate assets and contracts, it is evident to us when one party to a contract is attempting to minimize or ***** their legal obligations under that contract.

In written statement, Woodlands seeks to dismiss our legitimate, legal, grievances as naturally colored with emotion and distaste for this process.  Also adding representations of what would make us happy.  It is confounding that Woodlands represents to know our personal feelings and tastes, and attempts to assert them as their defense for breach of contract.

The effort to diminish their contractual obligation through personal attacks is case in point to Woodlands lack of professionalism.   It is such lack of professionalism and sustained dismissiveness that has been the sum of our experience with Woodlands since closing.  After this complaint was filed, asking them to fix outstanding issues and ONE YEAR WARRANTY ITEMS no communication from Woodland has been received nor have they continued to try and work with us on all issues found warrantable.

in the spirit of trust and respect, we agreed to close on the home on the condition that unfinished or faulty items be completed post closing.  For the past thirteen months, Woodland has either delayed, dismissed or ignored requests to complete or repair items which many should have been done correctly prior to closing. 

We believed Woodlands assurances that the process would be smooth and transparent post closing.  Instead, every outstanding item needing to be addressed has incurred excessive time and effort on our part, just to get Woodlands attention, much less action.

Two signed document were present at our home Walk Through, all parties signed, taking over four hours documenting open items. See below the 29th issue and read the additional items listed. Both stated open items would be fixed in thirty days.  The majority of work took over six months, not the first few weeks.

There is evidence and documentation presented to Woodland of the conversation with the Siding Company.  After a few months living here we heard siding flapping in the wind and noticed a corner had completely pulled away from the house.  We called Woodland, ****** told us to call the Siding Company.  For people reading this, record all conversations with Woodland. The siding company came out fixed it.  Additional text was sent asking the siding *** why it was pulled away. in addition, phone calls discussing them coming back out to properly fixing it, but they never came.  Naturally, with the corner already loose, shoddy installation, some wind caught that loose corner and a zippier effect ripped the siding off. 

Upon having it repaired, we learned it was improperly installed.  Most siding pieces had two staples over five feet piece of siding, and stapled into cardboard (Thermo-ply).  Three companies came out to repair the siding and stated, none would warranty their work if plywood was not installed under the board and ****** siding, and thermo-ply was not sturdy enough to hold in place long term.  We spoke to and texted the Woodland siding company after the Act of God he wanted to fix it and appeared to be helpful, but he would speak to Woodland, and he never came.

Note:  We never would have purchased this home if wed know Woodland would not uphold their contractual obligation in resolve the standing water issue under the home.

For your reference, itemized below are the eleven outstanding items to be repaired or a compensation of twenty thousand dollars completed/received in thirty days. 

30 day punch list items -(View on Woodland Final inspection Document)

West Spigot needs to be moved back flush with the wall and secured. -open item (view in Woodland Final Inspection document)
Scratches on GatheringRoom Sliding Western door trim. -open item (view in Woodland Final Inspection document)
Labor defect- Home One- Damaged to trim on screen porch. -open item (view in Woodland Final Inspection document)
Standing water under home.-open item (view in Woodland Final Inspection document under additional comments, crawlspace)
Prior to closing. 7/27/21 the home inspector wrote on inspection,  Water collecting and standing at east end of rear of crawl space.A drain is present at rear wall but the ground is not sloped towards the drain. Grading needed to allow water to properly course to drain or another foundation drain is needed. Additional soil (or gravel) needed at the low area. Gravel also needs to be placed below and around foundation drain to help prevent mud entry.   

Woodland never fixed the slope toward the drain, never added soil or gravel, never graded to allow water to properly course to drain. One drain they installed doesnt move water, it remains in place. In many locations across the back of the crawl space the dirt is lower than the drain, and full or water puddles.

1 year warranty Items- (sent to Woodland Home Owners Portal prior to one year in home)

        5. Closet door does not close or latch-open item
        6. Study French doors do not close & latch & needs door stopper. -open item
        7. Laundry Room door does not close & latch. -open item
        8. Powder Room door hits trim and has scratched paint off in two places of door. Door needs adjusting and repairing 4- in scratches. -open item
        9. Front exterior Column coming apart. -open item
      10. Screen Porch coming apart at joint. -open item
      11. Reimburse for siding repair and properly secure loose stapled to cardboard siding.-open item

Since writing an initial complaint in August 2022, no one from Woodland has called us, written to us, or attempted to resolve the outstanding eleven issues which contractually remain their responsibility.  Over a year has passed since a home inspector professional determined flaws in crawlspace of our Woodland built house, and still, we can get no action from Woodland.  Items under warranty are one thing; crawlspace grade is another, and is the responsibility of the builder to correct.

When speaking with our neighbors, 100% of those we spoke with have or are still experiencing similar unprofessional, unresponsive interactions with Woodland regarding poor home construction and constant follow **** The  problem with Woodland Homes homes is Woodland Homes.  Eager to build quickly from greed over profit, Woodland builds ill constructed communities without fear of recourse or retribution.  

Woodland took our initial good faith and trust, along with our money, knowing once we closed on the house they could ignore us and run out the clock of accountability.  It is a repeated, conscious Woodland practice and from that the community and unwitting prospective buyers are the victims.  It is clear whom is intimidating whom, and it is Woodland intimidating the entire community one home owner at a time.

Woodlands attempts with the Better Business Bureau to single us out as outliers is untrue.   ********** WAFFs ******************************* reporting on 6/24/21 titled Contract Controversy: Buyers Upset With Local Home Builder is further evidence to the ongoing institutionalized deception by which Woodlands operates without consequences.

We have little confidence Woodland will fulfill its contractual obligations to us.  Their tactic of ignoring us and stalling for time has worked on us and our neighbors.  Many of us who were deceived by Woodland are career civil servants who poured their entire life savings into their Woodland home, falsely believing it would be quality construction built to code. 

 We again ask Woodland to please fulfill their obligations to us and fix the remaining issues.