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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
11/07/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
On February 20, 2023, I had a upper plate made by the establishment which cost ******************************* full on the same day. My insurance company paid 287 dollars in addition to the establishment on my behalf, which resulted into an overpayment, in which the payment was due to me. I have contacted the establishment on several occasions inquiring about the overpayment. I have not received a call from the business, nor have I received the overpayment. The insurance company has called inquiring about the 287 dollars payment that was paid by check to the company. The Office worker advised the company has the check from the insurance company, but fail to reimburse the overpayment to me. This issue has been going on entirely too long, and it's not being handled in a business manner. The Office worker informed the insurance company to relay to me that the office manager will have to see how they were going to handle the issue, since the overpayment was addressed and sent to the business instead of me. The establishment states they do not accept cosignments or file insurance claims, but holding the overpayment, which is against the law. As of November 7, 2023, I haven't heard from anyone at Affordable Dentures, nor have I received the overpayment. I am seeking any help available to ascertain the overpayment of 287 dollars.
Business response
12/08/2023
Hello , our office MFO has reach out to Ms. ********************* to resolve this issue and received no repsonse during attempt. She did leave a voicemail for ************** to return her call. ************** number on file currently is ************.Customer response
12/09/2023
Complaint: 20838235
I am rejecting this response because:
The office is closed when I get off work. I work Monday-Friday from 8am to 5pm. I tried to contact the establishment on my lunch break and no one answered the telephone. I will attempt to make contact with the establishment on Monday, December 11, 2023.
Sincerely,
***********************Initial Complaint
07/12/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
5/20/22 date of service I payed affordable dentures ****** cash for services which in return they was supposed to help there patients file it with there insurance company.my insurance company has called them multiple times to see if the claim was in network and they sent them the necessary paperwork to satisfy the claim but to no avail.Business response
11/22/2022
Hello,
**************** was provided with an ADA ********* form that listed the doctor's *** #, license # , and NPI # to file with her ********* company, along with other paperwork that included treatment codes and dates of service. I also explained to **************** that the ********* company could reach out to the office if they needed any other confirmation of her services. **************** complaint is out of our control, its up to her ********* carrier to release funds to her upon receipt of the paperwork. Affordable Dentures does not file ********* claims, we do apologize for any misunderstandings.
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Get a QuoteCustomer Complaints Summary
4 total complaints in the last 3 years.
2 complaints closed in the last 12 months.
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