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          Business Profile

          Transportation

          Elder Care Transportation, LLC

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Transportation.

          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

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          Complaint Status
          Complaint Type

          • Initial Complaint

            03/19/2024

            Complaint Type:
            Customer Service Issues
            Status:
            Unanswered
            I am being harassed by elder care driver under Rhonda for no reason. I was lied about from this recent driver from ****** ******* calling me up at 7:00 am in the morning blessing me out. Being ugly screaming at me then telling Rhonda some lie about me. When Rhonda told me well she told me a different story than yours. These two are sabotaging my doctors appointments then calling me saying I have to reschedule. I stand up for my self and they are retaliating against me. They have no right to treat me like this. Because of my age being discriminated against because I need a ride. They think I'm ride scared that I will take their bullying and harassment's then lying about name and canceling my ride. To mess me up with my doctor. This is unprofessional but I know the real reason also. I had usually got text messages about my ride but this time I didn't because Rhonda and her riders are playing these childish games. But I get lied about from this rider because I told her off for being ugly to me. Even though my appointment wasn't in the afternoon. Because they have the power and people need rides. They can just cancel them. Then lie about you. This isn't right to treat people. But I always get accused of being rude to them. When her rider was the one rude to me. I have no reason to lie. But she believes the rider side of the story. Then she cancels my ride. Customers have the right to stand up for themselves. Her rider was the one being abusive to me. But she doesn't believe my side of the story. I requested a certain person to pick me up for tomorrow ******2024 and they cancelled to pay me back. For defending myself. They are working together doing this to people.

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          BBB Rating & Accreditation

          C+

          This business is not BBB Accredited

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          Years in Business: 7

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          9 Whiterock Rd

          Phenix City, AL 36869-5403

          Get Directions
          (334) 384-4376

          Customer Complaints Summary

          1 total complaints in the last 3 years.

          1 complaints closed in the last 12 months.

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