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          Business Profile

          Sound Recording

          Muscle Shoals Sound Studios

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Sound Recording.

          Complaints

          Need to file a complaint?

          BBB is here to help. We'll guide you through the process.

          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            08/28/2023

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            Order #****, almost one (1) year ago Ordered tee. Never came. Asked numerous times politely. No response. Filed complaint with BBB. Business said order on way. Never came. Filed again with BBB. No response from neither business nor BBB.Today I am asking, again, that Muscle Shoals Sound Studio simply deliver the tee purchase in October of 2022. On or about May 1, the shirt was scheduled to be picked up by USPS.Please

          • Initial Complaint

            06/07/2023

            Complaint Type:
            Delivery Issues
            Status:
            Resolved
            Order placed 4/15/23.Contacted 2 weeks later after not receiving any communication; was told an item was not in stock, but had arrived. Received tracking 5/3. After no movement on parcel (tracking states **** awaiting item) I contacted again. Was told the next day that a case was opened, but that she (***) would send another package. I politely requested tracking. Never got a reply, now repeated attempts to contact go ignored. I don't even want a refund; I'd really just prefer to get the shirts purchased. Order total was $82.50. I even tried to contact director of organization, to no avail. Extremely unprofessional. I've spoken with 4 other people that have similar stories. They collect payment and may or may not send merchandise paid for.

            Customer response

            06/17/2023

            Complaint resolved by ****. Thank you!

          • Initial Complaint

            06/05/2023

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            I ordered a *** and Christmas ornament on 02/16/23 for a total of ***** dollars. Order number ****. I spoke with *** at ************ several times. Each time I was told there is a supplier issue with the merchandise. On 4/12/23 I spoke with *** at 10:10am. She stated she would send the **** but the ornament was still on backorder and hopefully the ornament would arrive in about 2 weeks. I still have not received the *** or the Christmas ornament. I have called several times and left messages but no one returns my call.

            Customer response

            06/15/2023

            I received the *** in the mail on Thursday,  06/15/23. I  did not receive the Christmas ornament I ordered.  I  have heard nothing from the company regarding the recently received *** and the missing Christmas ornament. There was no paperwork sent with the *** explaining the delay in shipment or why the Christmas ornament still has not shipped. Very unhappy with the customer service of this company.

          • Initial Complaint

            05/02/2023

            Complaint Type:
            Sales and Advertising Issues
            Status:
            Unanswered
            i ordered items from the online merch shop over two weeks ago, but they have not shipped. I emailed, sent them messages on social media, and even called and left a voicemail with no response. I had to do a chargeback on my credit card due to them never sending my items.

          • Initial Complaint

            05/01/2023

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            On October 14, 2022 I ordered a tee-shirt. It never arrived. I never got a tracking for delivery or a shipped notification. I emailed numerous times over months and months. No response.I called on a Friday and left a voice message. I was always very polite.Order #**** medium, long sleeve, Black Vintage Tee Paid via *****************

          • Initial Complaint

            10/24/2022

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            Ordered and paid for a tee shirt online 2 months ago. Never shipped it and ignored my 3 emails inquiring about my order. I just want my tee shirt shipped.

            Business response

            11/17/2022

            11-15-2022  BBB sent an email to Muscle Shoals Sound Studio. Here is Ms. ***************************** reply.

            He has his shirt , we talked with him . 

          • Initial Complaint

            10/03/2022

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            Credit card purchase of $41.40 on 9-2-22 for order number ****. has not shipped as of 2-30-22. Tried contacting vender via **********mail have not received reply.Thanks for your help! ****

          • Initial Complaint

            06/10/2022

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            On May 7, 2022 I ordered online from Muscle Shoals Sound Studio, 3614 Jackson Hwy, Sheffield, AL & paid $32.50 for a t-shirt. A month later the shirt has not delivered. No reply to multiple e-mails, no reply to the “contact us” option on the website. The two times I actually spoke with someone at the studio I was given shipping dates that have come and gone. I received a notification that pre-shipping information had been received by USPS on June 3rd, but the package has not been delivered to them for shipping a week later. Order #7156. I just want the shirt that I ordered.

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          F

          This business is not BBB Accredited

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          Reasons for BBB Rating

          Contact Information

          3614 N Jackson Hwy

          Sheffield, AL 35660-3516

          Get Directions
          Visit Website
          (256) 978-5151

          Customer Complaints Summary

          8 total complaints in the last 3 years.

          0 complaints closed in the last 12 months.

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