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          Business Profile

          Tractor Dealers

          Broadhead Equipment

          This business is NOT BBB Accredited.

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          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

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          Complaint Status
          Complaint Type

          • Initial Complaint

            10/07/2024

            Complaint Type:
            Product Issues
            Status:
            Answered
            I bought a new tractor from Broadhead equipment on 6/6/24. Tractor only has 17hrs.. under warranty.. they refuse to fix tractor.. tractor has a parts and labor warranty on tractor... they said load it on trailer or call a roll back and bring it to them.. tractor won't start and roll back can't load with emplaments on tractor.. its brand new..

            Business response

            10/16/2024

            Mr. ****************** a Kioti package in June this year and called us after we left on the delivery day that the blinkers and the horn didn't work. We came out for free to replace the fuse that had blown since we want everyone to have a good experience getting their new Kioti. On October 5th, he called us and said that the tractor wouldn't start and was showing codes. I stated on the phone that for us to read those specific codes, we would have to plug into it. Warranty covers diagnostics, parts, and labor, but either the call dropped or Mr. ****** hung up before I could give him his options. We spoke again and we told him that he could either bring it to us or we could have someone pick it up for a small fee.Kioti only covers warranty expenses for parts and labor so any travel time or pickup would have to be charged. Mr. ****** refused to pay for his tractor to be picked up. On October 7th we spoke to Mr. ****** again to line up a pickup of his tractor and he stated that he had already fixed it by replacing the starter and requested that we pay for his new starter. Warranty will only pay for parts if they are OEM and installed by the dealer. We would love to have the opportunity to fix his tractor the correct way under warranty but he is refusing to speak with us to get it picked up. 

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          BBB Rating & Accreditation

          NR

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          Contact Information

          155 Main St

          Sumiton, AL 35148

          (205) 255-7332

          Customer Complaints Summary

          1 total complaints in the last 3 years.

          1 complaints closed in the last 12 months.

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