Complaints

• Initial Complaint

  08/05/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Bent Tree Apartments owes my daughter and I $200 for her security deposit. They were unhappy that we would not agree to renew the lease when they illegally had it in their lease that we were to sign a new one- year lease if we didnt give a 60-day notice. My daughter thought about staying and then decided not to so we couldnt come to an agreement with the apartment, and we signed a 60-day notice to vacate. Upon vacating the premises we cleaned it beautifully and shampooed the carpet; we even took video of the carpet and there was no damage in the building or the carpet whatsoever. However, they tried to charge us $500 for carpet and when I showed them the video they refused to give us the $200. I told them they had plenty of time to send me the $200 and its been almost a year. September is a year. I want my money back .

  Business response

  09/06/2024

  To Whom it may concern,
  
  We send out renewal reminders 75 days before a resident's lease expiration date. ************** was sent a renewal notice on April 1st followed by a reminder notice on May 1st.  Both of these notices reminded her of our lease requirements - that we needed to know, no later than 05/14/23, whether she planned to renew or give notice. May 14th was 60-days before her lease expiration date. On July 10th ************** gave her notice to vacate - 5 days prior to her lease expiring on July 15th.  We did not charge ************** for a full year's lease but honored that 60-day notice and only charged her for the same.  Once ************** turned in her keys, her unit was inspected, and damage was found at both bedroom doorways from what appeared to be carpet fraying from as animal.  We had no pet fee or deposit on file for **************. Because of the damage to the carpet, we had to replace it -- this could not be patched in a manner which would be suitable for the next resident.  ****************** carpet life percentage at move in was 84%; carpet depreciates over time and at move out the carpet was at 71%. Carpet cost at 100% would be $1,031.83 but ************** was charged $732.60 due to carpet depreciation. ************** was also charged $25.00 for missing drip pans. Her total damage charges were $757.60 and there was a small balance on her account of $1.50; subtract her security deposit of $200.00 leaving a remaining balance owed of $559.10.  We stand by our charges.  

   

  SEALY MANAGEMENT COMPANY

  Customer response

  09/08/2024

   
  Complaint: 22092601
  
  I am rejecting this response because:

  The carpet was not in new or even good condition when we moved in. So youre saying the carpet was used and was depreciated by around 10% over one year which is normal wear and tear? Then you want to charge us for $1000 for new carpet when it wasnt 100% new in the first place. You cant charge us for replacing drip pans you never supplied in the first place. There were absolutely no drip pans because we purchased them ourselves. Link to copy of carpet condition in this message upon the day we checked out. Also see attached proof of purchasing our own drip pans. Your charges are not only unnecessary, they are fraud. Once again, I dispute your b.s. charges.

  *******************************************
  
  Sincerely,
  
  *************************

• Initial Complaint

  01/16/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I am a resident at ******************. Currently, there are common areas, which need to be investigated due to the outlets not allowing charging to phones and other devices. In fact, there many times that parties are allowed and nothing out of the ordinary happens. When I enter to read a book for only a couple hours, the front common area, with the coffee maker does not have correct charging. This also happened with the room next to the pool. It shows that there is a lack of customer service to address these shortcomings.

  Business response

  01/17/2023

  ******************** -

  We are extremely sorry to hear of your dismay at the availability of charging stations in the common areas.  We will certainly make it a priority to have these outlets investigated so that in the future you will be able to charge your devices while enjoying the facilities.  If you experience further issues, please contact me at ************.

  Sincerely,

  *****************************, ********** ***************************************

  Customer response

  01/17/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

  Customer response

  11/20/2023

  I am tenant of ******************. My apartment is 315. Currently, the ****** ********** of Corrections is recruiting me to be a correctional officer, which is full law enforcement. The agency is moving me to be part of a correctional facility, which will make maintaining any contact with my apartment impossible, upon acceptance of the job offer. Currently, I am wishing to amicably terminate the lease upon a full job offer. I am willing to pay for all basic cleaning, by providing funds toward the project. I am also willing to pay an additional two months rent, after termination upon acceptance of job offer, in order for the apartment complete transition to another tenant. I am trying to meet the the company half way, but the apartment complex manager is not allowing this. As such, I am requesting CEO intervention. ***Rent is over **** per month***

  Contact by the business; Termination of Lease Agreement

  Business response

  12/06/2023

  Thank you for taking the time to reach out to us, regarding the early termination of your lease agreement. We understand you will be moving out of state, for a new job. You are responsible for the terms of your lease agreement, as the lease does not provide for early lease termination fees. With your permission, we will try to re-lease your apartment. If we can secure a qualified applicant to lease your apartment, you would only be responsible for the rent until the day they take occupancy of the apartment.
  
  Please contact me at your earliest convenience, so that we may discuss your situation and how we may work together to resolve this matter.

  ***************************, Regional Manager

  ******************************************************

  Customer response

  12/06/2023

   
  Complaint: 18814805
  
  I am rejecting this response because: I am offering to meet half way and pay two months of rent, and pay for the cleaning of the apartment, once a finalized job offer is given. As such, I am turning down the company's response.
  
  Sincerely,
  
  ***************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩