Reviews

BUYER BEWARE! I am appalled at the poor customer service I have received following EXTREME eyelid ptosis. I trusted this clinic to perform a service and an incredibly botched job was done. There has never been an apology, ownership of the mistake, sense of urgency, or willingness to try and remedy the situation.My right eye lid is currently almost level with my pupil. In addition to feeling embarrassment, it has been a total distraction to me working and has caused eye strain and headaches. When I was in the office, I was hurried in and out and forced to use all units at one appointment. There was absolutely too much product used. As a result of this negligence, I am out of pocket $722 trying to correct my eye.On Friday, I was asked to provide names and numbers of local pharmacies at 4pm after I reached out at 7:30am, 11am, 1pm, and 3pm. I asked over the weekend to PLEASE call me in some type of cream or additional rx to help the aftermath of the injection and the owners did not respond. This is a clinic with numerous cosmetic products and you didnt have the forethought to try and help me correct the problem. Today is two weeks since the Dysport injection that was done incorrectly. As a result, my right eyelid continues to droop. I called twice yesterday pleading for a call by the end of business yesterday.zero response. My eye is aching from the drops, the headaches have increased, and not one time throughout this nightmare have either of the owners or doctors reached out to see if there has been any improvement or offered alternative treatment. After consulting with the dermatologist yesterday, I now know the injection went behind my eye which has caused the ptosis of the right eyelid. To date, I am out of pocket $722 for various products and services to attempt to correct this before the wedding I am in on Saturday 2/18. At no point has Prescription Aesthetics handled my situation with urgency or any tiny bit of care.

Review ID number ***** response ****************** was seen in our office on February 1, 2023 for her appointment for neuromodulator injections (Dysport). She had already pre-purchased this product before coming to our facility through GROUPON. On February 10 around 2:00 in the afternoon I received a written message that that placed on my desk from a front desk staff member that said ****************** had called and wanted us to know that she had a bruise on the center of her for head following her injections from February 1 and that she had sent an email and whated me to call her I then called her a few minutes after 2:00 while openning her email and was on the phone with her for approximately 25 minutes. She was showing signs of a eye ptosis in her emailed image. I explain to her that the ptosis that she had on her eyelid is rare, but unfortunately can happen in about 2% of the people following a neuromodulator injection. It is a risk and a rare complication, which is clearly stated in her informed consent. I expressed to her how sorry I was that this complication happened to her. I explain to her that this is a temporary problem, unfortunately, lasting in most cases 2 to 3 weeks, sometimes a little bit longer, but there was an antidote eyedrop that could help relieve some of the heaviness that its simply wouldnt corrected completely, but it could help. After much back-and-forth I was able to get her to give me her pharmacy telephone number so that I could forward the information to our physician representative/Owner to call in the appropriate eyedrops. The information was forwarded over immediately, and the drops were called in to the ******************** that she indicated. About 15 minutes after calling in the eyedrops, the pharmacy called us back to let us know that they did not have them in stock and that they could order them for the patient but they would not be able to get them in until Monday since most cases, it takes at least 24 hours to order products and this was Friday so the next business day for them would be Monday. The pharmacy staff member did, however, take the time to call around to other Publix pharmacies and found that the ************************ Road had the prescription in-house available for immediate pick up.. ***************** was then called by our representative to let her know the situation. It was at that time that she indicated that she did not want to drive to ******* Road to pick up the eyedrops and that we needed to find another pharmacy closer to her since she had dinner plans in 2 1/2 hours @. 5:30. ******************* was asked to give us the names and telephone numbers of any of the pharmacies in her nearby area that we could call in the medication. She provided us with six other pharmacies and their numbers. Our representative/Owner called each and every one of them, over the next three hours and waited on the line to speak to the pharmacist each and every time and several cases, waiting on the line for more than 20 minutes to see if the pharmacy had the eyedrops available. Unfortunately, none of the pharmacies that she indicated had the eyedrops on hand each and every one of them said they could order them but they would not be in until Monday or Tuesday and of course we wanted ****************** to be able to start using the eyedrops as soon as possible.It was during her back-and-forth text messages to our physicians representative/Owner that the decision was made to refund her the cost of when she paid to GROUPON for her voucher and the representative also stated that we would reimburse her for the $39 for the cost of the eyedrops. Her text messages ended somewhere around 6:00 that evening, since she told us that she would be unable to communicate there after due to a dinner engagement at 5:30. The physicians representative/Owner logged out after that for the weekend. ******************* mentions texting the call line over the weekend to ask for some type of cream or additional medication to help her situation for the injection and that we did not respond. This, of course is definitely not the case that call line is not active over the weekend so no one received any text messages. When I spoke to her on February 10 again we were on the call for about 25 minutes. I explain to her that there were no other creams or ointment or prescriptions other than that one antidote to help alleviate the situation as much as possible. Even with all of the medical grade cosmeceuticals we have available to us there are none that would be able to act as an antidote to her problem.It was on Monday, 13 February I received a voice message again through our front desk along with an email from ******************* stating that she has decided to go see her dermatologist at ********************* for treatment in which case they ended up giving her another form of the eyedrops that they had in house for $200 (upneeq) which is the cosmetic version of the drops that we called in for her. She demanded the confirmation of the check being issued to her, which she said included $39 for the drops and $316 for the Groupon voucher she purchased for her injections. And now she was demanding the return of the money for the Upneeq at $200 and the $40 co-pay to go see her dermatologist. She also mentioned a few other over-the-counter eyedrops and such that she was purchasing through Amazon that she wanted us to reimburse her for. I told her that she should not use those products and return them because we did not know how they might interact with the eyedrops that were prescribed, and I advised her not to use them And risk any possible adverse reaction At that time we were already were working on the check for the original $39and the $316 for the Groupon voucher only to find out that she had called GROUPON on Friday the 10th and requested the refund and they honored that and sent that directly to her that day 2/10 I called her on February 13 after her call and left a voice mail and email and indicated that we had sent a check #**** to her for $297 which even included the cost of the eyedrops and the $200 for the other eyedrops at the dermatologist and her $40 co-pay. For a total of $613 that was collectively refunded back to her. Even though this is a potential side effect that happens 2% of the time and it is a risk that all injectable patients except on their sign consent. We still were sorry it happened to her and paid her the reimbursement. So even though mentioned twice in the information to you that she was out of pocket $722 this is totally in accurate.The check was sent to her on Monday the 13th certified mail. An email and phone call went to her on Monday, February 13 to confirm and an email again on the morning of February 14 to confirm that we got her demanding not pleading email to call again by end of business day at 5:00 to confirm her check went out 2/13. She was also advised to use only the drops we prescribed according to the directions. I'm not totally sure what her dermatologest requested alternative treatment was for her. She only said she bought the other drops.So it is at this point that We do not understand how she has stated that at no point we have handled her situation without urgency or any bit of care and much time.It was then on Tuesday, February 14 that *************************** unfortunately decided to post this inaccurate information that she has sent to you and also post on social media as well which is harassing and defamatory in nature.

I had an appointment on Wednesday, February 1, 2023 at Prescription Aesthetics at 2pm. I made the appointment to have the forehead lines reduced prior to a 2.18.2023 wedding I was a bridesmaid in. I did not sign an updated consent form (last one dated 8.6.2021). The owner, ***************************, took me to a room and discussed that I purchased a Groupon for 120 units of Dysport. I did not want to use the full amount of units, but she explained to me that the way the Groupon fine print works is that I HAD to use all of the units or I would lose the units and full value of the Groupon. Against my better judgment and her (non-medical) advice to proceed, I agreed to using the units in my forehead, between my eyes, and on the side of my eyes. In an email from ****** dated 2.10.2023 she stated this was also the first time you increased the amounts to 120 units from the previous times of 60 units. We know moving forward to use the quantity that we did the first two times. When she left the room, ************************************************* came into the room, asked me ZERO medical questions/history. In fact, she did not engage with me WHATSOEVER. She never spoke to me in regards to the amount of Dysport I received in the past versus what I was being told to DOUBLE. She was in and out in approximately 4-5 minutes at **** I would like to reiterate that she did NOT communicate with me. The next day (2/2/23), I had a large dime sized bruise on the very center of my forehead. On Friday morning 2.10.2023, I woke up with my right eye lid at the level slightly above my pupil. After panicking and googling, I determined it was a direct result of two things: a negligent amount of Dysport being injected AND a poor job with the injection. At 7:34am, I sent an email entitled Urgent *********************** explaining that I needed someone to CALL me ASAP about the situation. I called their office MULTIPLE times that morning. I heard NOTHING until an EMAIL at 1:19pm that day that said Im sorry to hear you are having a reaction to your last treatment ten days ago. At 1:26pm, I email again asking ****** to please call me. At 3:35pm, I sent another emailed picture of my eye and the condition. As of 3:50pm on Friday (going into the weekend), the drops had still not been called into Publix Pharmacy in **********. This is EIGHT hours after my urgent subject line email. The other owner, *********************, then sent me a text saying that a pharmacy 23 miles away and 30 minutes from my home had the prescription in stock. I told him that we had plans in less than two hours and I needed a pharmacy in my town. He then asks ME to provide the name and number of all of the pharmacies I wanted him to check with! It was obvious that *** was driving and his response, tone of voice, and **** answers signaled what a nuisance and inconvenience I was being to HIS Friday evening plans. At this point, my head is pounding from my vision being impacted and the stress of the entire day. There was not a ********** pharmacy that had the prescription in stock and therefore we had to change our Friday evening plans to drive an hour round trip to pick up the eye drops that were not called in until approximately 4:15-4:30pm that day. I reached out multiple times throughout the weekend to **** cell phone with pictures of my eye and received zero response. The drops were not effective, the headache was continuous, and there was no improvement with my eyelid. I have been reimbursed for the $39 eye drops, but not the 46 miles to pick up the prescription. On Monday morning, February 13, my dermatologist (*********************) was able to see me at 9am. I took off of work to rush to this appointment. After seeing the doctor, she formally diagnosed me with right eye lid ptosis as a result of the Dysport injection given at Prescription Aesthetics. She advised that I massage my face twice daily with moisturizer and try and work the Dysport away from the eye in hopes of some correction prior to the Saturday 2/18 wedding. At this visit, she suggested I add an additional drop to the prescription. I have been reimbursed for this copay and the drops. I have NOT been reimbursed for the firming eye cream/moisturizer ($33.00) or the quartz face roller ($7.00). After this visit, I sent ANOTHER email to ****** at 12:57pm on 2.13.2023 stating my distress, headaches, etc. Again, NO CALL from either owner or their office. Multiple attempts for contact were made on 2/14 and 2/15 via email and phone messages. The receptionist told each and every time they are super busy in clinic but I promise I have personally handed the sticky notes to both of them. They took zero time out of their day to have the doctor call me or check on me to see if there was any progress with the ptosis. It appeared to me that they cared nothing about what they had done to me and were continuing to run their business similar to a puppy mill with moving clients in and out for as much revenue as possible. On Thursday, February 16th I had to get a medical eye visit with Dr. ********* at ******************* in **********. He was the second opinion that stated the Dysport injection caused the ptosis. At this visit he stated that my cornea and overall eye were extremely dry and strained due to the ptosis. He prescribed a steroid, moisturizing drop, and Lumify. I have NOT been reimbursed for the $81.87 out of pocket expenses associate with this copay and the accompanying drops. Each and every invoice was emailed and text. As I have stated multiple times throughout this absolute nightmare, I am appalled at the poor customer service I have received following this incident. I am saddened of the way I have been handled as an upset human being. I have reached out multiple times via the phone and each and every time, there is only a very delayed response. I trusted this clinic to perform a service and not only was a poor job done, there was never a call from the actual doctor who handled my case. I am distraught over my eye and it aches from the drops. The wedding photographer is having to photoshop my left eye to place over my right eye in all of the wedding pictures from Saturday 2/18/23. In addition to feeling embarrassment, it has been a total distraction to me working because of the eye strain, headaches, and overall stress of the entire nightmare. I simply want other people to know that this business has not cared for me as a client/patient; but I was simply a Groupon coupon code.