Complaints

• Initial Complaint

  02/18/2025

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  Locked out of the app with no options. Great recipes but the app usually didnt load. I attempted to contact customer service through the app, but the customer service link didnt direct me anywhere. As a last resort I attempted to uninstall and reinstall on my iPhone 14 but upon signing in, an error displayed indicating that the username or password is incorrect. The forgot password hyperlink does not direct me anywhere. The app is now unusable, and often didnt load when I was able to get in. Would prefer to have this corrected, but would like a refund as a last resort.

  Business response

  02/20/2025

  We have sent you an email with a temporary password.  The uninstall/install usually fixes any app issues you may be experiencing.  You also have access to the services with the website.

  Customer response

  02/20/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ********* ******

• Initial Complaint

  02/07/2025

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I have the same issue as the other complaints. They charged me after the free trial. I did not realize they would charge for an entire year.. I have canceled the subscription and they are refusing me a refund. I don't like the app, haven't used it at all, and won't use it. I want the refund please.

  Business response

  02/10/2025

  Customer did not contact us until after the trial rolled into a paid subscription and we made an exception and issued her a prorated refund and only charged her for one month.  We are not a pay as you use service, so we do not make our refund determinations based on whether or not the customer says they have used the app.  We feel we have settled this matter fairly and that is all we are prepared to do.

  Customer response

  02/10/2025

   
  Complaint: 22912423
  
  I am rejecting this response because:
  
  Sincerely,
  
  ******** ****

• Initial Complaint

  02/04/2025

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I signed up for Emeals in January of 2021, for lunch plan $20 and family dinner, $35 and paid since then charged each of these every 6 months. I probably used this 20x at the most and havent even used the app in probably 2-3 years. I didn't even have it on my phone. I was doing a CC audit for taxes and saw the charge on there Jan 2nd, and emailed the ******* explaining this and asking for a refund. At the same time, I went into the online account and cancelled it. They emailed stating that my cancellation has been confirmed and there will be no further charges but they are not eligible to refund my account and the services will expire on 7-2-25. I replied again asking to reconsider and to show me where they sent me notification that I was going to be billed and they said they didn't but it was in my account that showed when the renewal would be. Most subscriptions would at least give you the courtesy of alerting you in advance of a charge, but they didn't, and likely because people sign up and then don't use it and keep getting billed. This is horrible customer service from a consumer perspective. I have been charged $440 to use this maybe 20x. I would like the last two ******** for each plan to be credited. Total amount is $110.

  Business response

  02/05/2025

  We have refunded this year's charge but will not refund charges for prior years.  We are not a pay-as-you use service and will not refund because the account was not canceled and not used.

• Initial Complaint

  02/04/2025

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Emeals has fraudulently charged my credit card two years in a row. They refuse to refund, even though I have made it very clear that I never wanted and still do not subscribe to this service. Two years in a row this has happened. I requested by email to cancel any account, profile or subscriptions and to have my financial information removed from their databases, yet they continue charge me without any sort of notification that there is still an active account or intentions to charge my card, which they refuse to remove from their information systems.

  Business response

  02/04/2025

  Customer emailed on 2.06.2024 and was given the link to cancel her account.  She did not cancel her account until 2.04.2025, which was 2 days after her renewal.  We have no other correspondence associated with her account.  We have refunded this year's charge and closed her account.

  Customer response

  02/04/2025

   
  Complaint: 22897691
  
  I am rejecting this response because:

  I DID click the link and canceled my account.  I thought nothing more about this until yet again I was charged without my consent.
  
  Sincerely,
  
  ******** *****

  Business response

  02/05/2025

  We stated that we refunded her current charge and closed her account.  Do not know what else she wants.

• Initial Complaint

  02/04/2025

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I was automatically charged and have contacted company asking for a refund as I dont use or want their servic and they havent responded

  Business response

  02/04/2025

  Customer emailed us on 2/3/2025 and received an automated response asking her to please allow us ***** hours to respond to her email.  She emailed again on 2/4/2025 and received another automated email response asking for the ***** hours to allow us to respond. Someone did respond to her email today and issued her refund and closed her account.  Not sure what else it is she would like from us at this point.

  Customer response

  02/04/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** *****

• Initial Complaint

  01/24/2025

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  Today (1/24/2025) at around 2:15pm an ad popped up for Emeals as I was playing a game on my phone. They advertised providing menus in conjunction with *******. I signed up for a 14day free subscription. I was guaranteed nothing would be charged to my account until after the free trial was up. After signing up I looked at the menus and was not impressed. I immediately cancelled the subscription. At 3:15 pm I received a transaction alert from my ************ about a pending charge from Emeals for $59.95. Having cancelled the subscription I was quite surprised to see a pending charge. I beleive this to be a scam. I went on the ******* webcite and could find nothing indicating they had a partnership with emeals.

  Business response

  01/27/2025

  The customer was not charged, it was a trial transaction to verify the credit card information.  Her account is canceled and will end at the expiration of her free trial on 2/8/2025.  We do in fact have a relationship with *******, which is clearly evident on our website and app and on *******'s side.  Not sure what the customer is wanting since she was never actually charged, we are unable to refund a trial transaction that has already been voided.

  Customer response

  01/27/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  01/22/2025

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  My family signed up for Emeals service in January of 2024 and paid for the yearly service after a trial, we used them partially and have not even looked at the app for the last 2-3 months. My renewal was due on January 21, 2025 and I canceled the membership on January 21, 2025, my account was charged $59.99 and I respectfully emailed ****************** to reverse the charges. I received a reply via email from them today on January 22, 2025 stating that my cancellation has been confirmed and there will be no further charges but they are not eligible to refund my account and the services will expire on January 21, 2026. I replied that my subscription was good until January 21, 2025 and I cancelled on that day and stated that I would take the route to dispute the charges if need be. They replied immediately, that since my subscription was not cancelled prior to the renewal date of 1-21-2025 I am not eligible for a refund. I then replied that I will be contacting the Better Business Bureau and no reply as of yet so here I am. My subscription was good until January 21, 2025 and I cancelled on January 21, 2025, therefore I feel that these charges should be reversed. Thank you for your time in this matter.

  Business response

  01/23/2025

  Customer's account was sent for review and the refund was issued.  We do ask that customers allow us ***** hours to respond to their emails, but unfortunately we did not get back to her soon enough.  Not sure what else it is she would like from us at this time.

  Customer response

  01/27/2025

   
  Better Business Bureau:

  Thank you so much for your help, sorry that it even had to go that far. I felt I was in the right, I contacted them several times for a refund and they refused.
  The total refund is in my account. Thanks again.
   
  
  Sincerely,
  
  ******* ****

• Initial Complaint

  01/22/2025

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  This company auto-renewed my membership on 1/2/2025 without any notice of upcoming charges or confirmation of charge after the fact. Their "terms and conditions" are clearly meant to deceive so that customers do not know their account will be charged again. As soon as I noticed the charge on my credit card on 1/14/2025, I contacted e-meals for a refund and immediately cancelled my account. I had not used their service in months, yet they refused to issue a refund since the renewal date had passed by a few days. Had I received notice of upcoming renewal like most reputable subscription companies do, I would have cancelled and avoided all of this. They have since stopped responding to me and don't seem concerned at all about customer service and doing the right thing, but instead care more about deceiving customers.

  Business response

  01/22/2025

  Customer's account was sent for review and refunded.  Not sure what her issue is at this point.

  Customer response

  01/28/2025

   
  Better Business Bureau:

  The business refunded my charge just after they received notice of my complaint on BBB. 
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *****

• Initial Complaint

  01/22/2025

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I signed up for emeals a year ago and used the service once. My husband and I did not like the meals. I decided I would not renew the service. I thought I would get a notice when it would be time to renew. I never received a text, email, phone call or letter stating money would be debited on January 18 for renewal. Had I received a notice I would have notified them to non-renew. The debited $106.73 out of my account in January 18. I contacted them on January 19th and asked them to refund my money because I did not plan to renew. I was told because I didnt notify them prior to January 18th the money will not be refunded. Had I received some kind of notice I would have notified them.

  Business response

  01/22/2025

  The customer's account was sent for review and refunded, so not sure what else it is she would like at this point.

  Customer response

  01/22/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  01/09/2025

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I asked for a refund, since I had thought my membership was cancelled. They can see I have not had any activity on the account. If you are an honest business you would refund the $137.77. I never got any email saying I would be renewing. I never agreed to a renew. I find it weird they have refund others but would not refund me. I messaged them back 4 days ago without a response.

  Business response

  01/09/2025

  We did respond to his email and refunded $96.45 of his charge.  We did not fully refund him because he did not contact us until after the account renewed and he did not actually cancel his account until today.  He agreed to the terms of service including auto renewal when he signed up and we are a subscription service and not a pay as you use service.

  Customer response

  01/09/2025

   
  Complaint: 22789707
  
  I am rejecting this response because:

  I called there number ************. I tried to press one to talk to talk to a customer service person like it said. I reached out about a year ago when trying to cancel it the first time and left a message and thought that was it.

  Then I saw the charge on 1/1 and called and got no answer said invalid entry. I have a disability so I had to get someone to help me email them on the 1/3 and asked to refund and cancel my membership as I never agreed to it renewing. I want to the whole refund and it cancelled. They need to fix their phone number. Don't give someone the option for customer service if it is not available.

  
  Sincerely,
  
  
  

  Business response

  01/10/2025

  Our Customer Success Team is available via email only.  The number that the customer referenced has not been in active for several years and does not have messaging capabilities.  We have done what we feel is fair and that is all we are prepared to do at this point. 

  Customer response

  01/10/2025

   
  Complaint: 22789707
  
  I am rejecting this response because:

   

  The number is still active, you can still call it and it answers. It tells you to press 1 for customer service. It does not say it's inactive or that you only access via email. Also only being able to contact via email when your website is *** friendly is a joke. This business does not care about doing the right thing. They know I haven't used the service. They know I tried to call on the 1/1 they know I tried to call before hand to cancel. I know I am having to get someone to help to email back and forth since I have a disability but they don't care. They only want greed. They are not an honest business.

   

  
  
  Sincerely,
  
  **** *****

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩